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Nairaland Forum / Nairaland / General / Business / CBN Revises Timelines For Dispense Errors, Refund Complaints (26898 Views)
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CBN Revises Timelines For Dispense Errors, Refund Complaints by Ravon: 7:56am On Jun 01, 2020 |
The Central Bank of Nigeria (CBN), in its determination to further enhance service quality, particularly quick refunds when customers experience failed transactions, dispense errors or disputes has revised timelines for reversals and/or the resolution of refund complaints on electronic channels, with effect from June 8, 2020, as follows. 1. Failed “On-Us” ATM transactions (when customers use their cards on their bank’s ATMs) shall be instantly reversed from the current timeline of three (3) days. Where instant reversal fails due to any technical issue or system glitch, the timeline for manual reversal shall not exceed 24 hours. 2. Refunds for failed “Not-on-Us” ATM transactions (where customers use their cards on other banks’ ATMs) shall not exceed 48 hours from the current 3-5 days. 3. Resolution of disputed/failed PoS or Web transactions shall be concluded within 72 hours from the current five (5) days. 4. All banks are directed to resolve the backlog of all ATM, POS and Web customer refunds within two weeks starting June 8, 2020 Meanwhile, key service providers in the Nigerian payments system have also committed to establish an integrated dispute resolution platform for the industry and enhance their payment system infrastructure and processes to reduce incidences of transaction failure. Members of the public are therefore requested to refer to the updated Guidelines for the Operation of Electronic Payment Channels on the Bank’s website (www.cbn.gov.ng) for further details. SOURCE: https://brandspurng.com/2020/06/01/cbn-revises-timelines-for-dispense-errors-refund-complaints/ 36 Likes 1 Share
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Re: CBN Revises Timelines For Dispense Errors, Refund Complaints by Hhansome(m): 8:03am On Jun 01, 2020 |
Audio. 35 Likes 4 Shares |
Re: CBN Revises Timelines For Dispense Errors, Refund Complaints by FlordFlorez(m): 8:04am On Jun 01, 2020 |
When are they going to revise the maintenance bill banks deduct from our accounts. How can we be paying for maintenance of something in our possession to banks after paying #1050 to own it? Im not understanding o. 105 Likes 4 Shares |
Re: CBN Revises Timelines For Dispense Errors, Refund Complaints by SadiqBabaSani: 8:24am On Jun 01, 2020 |
Audio wen one bnk is stil hanging my moni 8 Likes 1 Share |
Re: CBN Revises Timelines For Dispense Errors, Refund Complaints by Lisaint(m): 8:30am On Jun 01, 2020 |
I get war to fight with Polaris For illegal deduction 5 Likes |
Re: CBN Revises Timelines For Dispense Errors, Refund Complaints by gambia(m): 8:43am On Jun 01, 2020 |
Its a confirm Audio policy. 6 Likes |
Re: CBN Revises Timelines For Dispense Errors, Refund Complaints by AgentNairaland(f): 8:43am On Jun 01, 2020 |
Banking System In Nigeria Is 1 Like |
Re: CBN Revises Timelines For Dispense Errors, Refund Complaints by ForeThinker: 8:56am On Jun 01, 2020 |
After all this years .. aahh
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Re: CBN Revises Timelines For Dispense Errors, Refund Complaints by PureGoldh(m): 8:57am On Jun 01, 2020 |
Issoryt...let's wait and see how it goes |
Re: CBN Revises Timelines For Dispense Errors, Refund Complaints by rawtouch: 8:57am On Jun 01, 2020 |
that's a good one issues need to be resolved promptly |
Re: CBN Revises Timelines For Dispense Errors, Refund Complaints by ODJ123(m): 8:57am On Jun 01, 2020 |
I've never seen someone who lies more than a pregnant woman, she will be like: *sweetheart ur baby want to eat chicken and drink small Stout� ���* meanwhile check MA SIG kudos to CBN... long overdue. 4 Likes |
Re: CBN Revises Timelines For Dispense Errors, Refund Complaints by Nobody: 8:58am On Jun 01, 2020 |
Arrrghh!! This is great, our naija banks they like use this kyn situation disrespeCkt customers like say na their mOney 1 Like
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Re: CBN Revises Timelines For Dispense Errors, Refund Complaints by Nwaonyishi69: 8:58am On Jun 01, 2020 |
Na people wey get money for bank that one concern |
Re: CBN Revises Timelines For Dispense Errors, Refund Complaints by silento(m): 8:58am On Jun 01, 2020 |
I did transfer of 90 last two weeks Sunday till today access bank has been forming we don't care on the matter the person that suppose to get this money has been , calling and disturbing abeg is there a way to report a bank about his kind issue 14 Likes |
Re: CBN Revises Timelines For Dispense Errors, Refund Complaints by Hypocrit: 8:59am On Jun 01, 2020 |
What of when a bank donated a billion naira to the fed and try to use their customers to cover up through illegal deduction? |
Re: CBN Revises Timelines For Dispense Errors, Refund Complaints by Emax911: 8:59am On Jun 01, 2020 |
Meanwhile in Nigeria, 1km = 1000m (truth) 3days = 3 months for banks 1 Like 1 Share
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Re: CBN Revises Timelines For Dispense Errors, Refund Complaints by sunnyflakes(m): 8:59am On Jun 01, 2020 |
AgentNairaland:A huge scam 4 Likes |
Re: CBN Revises Timelines For Dispense Errors, Refund Complaints by MANNABBQGRILLS: 8:59am On Jun 01, 2020 |
Slow and steady our darling nation is getting there . This is unprecedented in the 60 years of our country. We are in safe hands. God bless Nigeria. 1 Like 2 Shares |
Re: CBN Revises Timelines For Dispense Errors, Refund Complaints by mosho2good: 9:00am On Jun 01, 2020 |
Why is our country like this something happens in US and here in our country they are even protesting and a lady was rape and killed inside a church and no one said anything about it no protest nothing who do we offend in our country must we always follow the white like a slave 15 Likes 1 Share |
Re: CBN Revises Timelines For Dispense Errors, Refund Complaints by Piros1: 9:00am On Jun 01, 2020 |
Zenith bank just cleared all the money in my account this morning. Ravon: 1 Like |
Re: CBN Revises Timelines For Dispense Errors, Refund Complaints by OLAFIMIX(f): 9:00am On Jun 01, 2020 |
If I hear |
Re: CBN Revises Timelines For Dispense Errors, Refund Complaints by Daxxx: 9:01am On Jun 01, 2020 |
I thought as much |
Re: CBN Revises Timelines For Dispense Errors, Refund Complaints by Muyiwaipere(m): 9:01am On Jun 01, 2020 |
They sha won't wreck us Meanwhile we bring solar installations closer to you .....In any part of Nigeria Whatsapp me for more details O 7 0 8 9 9 6 2470 |
Re: CBN Revises Timelines For Dispense Errors, Refund Complaints by onyxo76(m): 9:02am On Jun 01, 2020 |
mehn I don suffer for all these bank atm during this lockdown o, to enter bank to fill form for failed transactions na another war with all the crowd for gate. I've resorted to using those pos agents in my area to withdraw even with the fee of 200 and above but at least I go get my money instant 9 Likes |
Re: CBN Revises Timelines For Dispense Errors, Refund Complaints by Houseofglam7(f): 9:02am On Jun 01, 2020 |
Re: CBN Revises Timelines For Dispense Errors, Refund Complaints by DenreleDave(m): 9:03am On Jun 01, 2020 |
Pls wat does it mean? When is cbn saying they will share us the money |
Re: CBN Revises Timelines For Dispense Errors, Refund Complaints by kingoftech: 9:04am On Jun 01, 2020 |
They should caution Gtbank is making life difficult for their customers 2 Likes |
Re: CBN Revises Timelines For Dispense Errors, Refund Complaints by Muyiwaipere(m): 9:06am On Jun 01, 2020 |
silento: Yes |
Re: CBN Revises Timelines For Dispense Errors, Refund Complaints by charmingfrank(m): 9:08am On Jun 01, 2020 |
It's not all about been negative all the time. I could remember last month I had an despense error with Uba Atm, I used GTb card, no need for me to go to the bank. Everything was done online within 6working days and the money reversed. 2 Likes |
Re: CBN Revises Timelines For Dispense Errors, Refund Complaints by Buffalo2(m): 9:08am On Jun 01, 2020 |
UBA in trouble |
Re: CBN Revises Timelines For Dispense Errors, Refund Complaints by AntiWailer: 9:08am On Jun 01, 2020 |
CBN should solve the problems first. Not just about throwing regulations in place up and down. |
Re: CBN Revises Timelines For Dispense Errors, Refund Complaints by TOPCRUISE(m): 9:09am On Jun 01, 2020 |
Those banks will ignore this. Gtbank have siezed my cash for the past three weeks just because I use first bank ATM. I don't know if it's now an offense to use another bank ATM during lockdown pandemic. 3 Likes |
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