Beijing Youmei Biotech Limited is currently recruiting suitably qualified candidates to fill the position below:


Job Title: Experienced Customer Service / Front Desk Officer

Location: Lagos

Responsibilities

Talk with customers about the delivery of their packages, handling phone calls, researching and problem solving to ensure smooth package delivery.
Document the delivery flow of a package into our tracking system.
Assist customers, consumers and delivery drivers throughout the lifecycle of a package delivery.
Partner with our regional facilities to create an outstanding customer experience.
Troubleshoot, research, resolve or escalate issues as necessary.
Participate in continuous improvement efforts to help grow the business.
Requirements
Knowledge, Skills, and Experience:

Minimum OND, HND/BSC Preferred
1-2 years experience in Customer Relationship Management will be a plus.
Effective communication and interpersonal skills (both written and verbal)
Self-motivated and able to work independently and in team environments
Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
Ability to multi-task and manage several tasks simultaneously
Exceptional customer service and follow up skills.
Age: Not more than 30 years.
Must reside on the mainland preferably, Ikeja, Berger, Ogba and its environs or nearby.
Application Closing Date
19th June, 2020.

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