Beijing Youmei, a China based Biotechnology company with branches in China, Africa and the rest of the world seeks qualified candidates to fill these positions

CUSTOMER SERVICE REPRESENTATIVE

Duties:
Resolve customer complaints
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Assist with placement of orders, refunds, or exchanges.
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Place or cancel orders.
Answer questions about warranties or terms of sale.
Act as the company gatekeeper.
Suggest solutions when a product malfunctions.
Handle product recalls.
Attempt to persuade customer to reconsider cancellation.
Inform customer of deals and promotions.
Sell products and services.


Requirements
Minimum OND, HND/BSC Preferred
1-2 years experience in Customer Relationship Management will be a plus.
Effective communication and interpersonal skills (both written and verbal)
Self-motivated and able to work independently and in team environments
Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
Ability to multi-task and manage several tasks simultaneously
Exceptional customer service and follow up skills.
Age: Not more than 25 years.
Must reside on the mainland preferably, Ikeja, Berger, Ogba and its environs or nearby.

Application Link: https://docs.google.com/forms/d/e/1FAIpQLSdbaMo9bVYku24jvbTsCBV5TNXPl8jfzc-oqyQIUalsiV5Hzg/viewform?usp=sf_link


RECEPTIONIST

Duties
Greet and welcome guests as soon as they arrive at the office
Direct visitors to the appropriate person and office
Answer, screen and forward incoming phone calls
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
Provide basic and accurate information in-person and via phone/email
Receive, sort and distribute daily mail/deliveries
Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
Order front office supplies and keep inventory of stock
Update calendars and schedule meetings
Arrange travel and accommodations, and prepare vouchers
Keep updated records of office expenses and costs
Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Requirements
Proven work experience as a Receptionist, Front Office Representative or similar role
Proficiency in Microsoft Office Suite
Hands-on experience with office equipment (e.g. fax machines and printers)
Professional attitude and appearance
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Excellent organizational skills
Multitasking and time-management skills, with the ability to prioritize tasks
Customer service attitude
High school degree; additional certification in Office Management is a plus


Must reside on the mainland preferably, Ikeja, Berger, Ogba and its environs or nearby.

Age Description: 18-25 (females only)

Application Links: [url]https://docs.google.com/forms/d/e/1FAIpQLScQqLAqWsyfaAcXSHq-xuwgbgaL-7b-aytHfX2kk_nt-bsHKA/viewform?usp=sf_link
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