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Is Samsung Shipping Refurbished Phones As New Ones? - Phones - Nairaland

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Is Samsung Shipping Refurbished Phones As New Ones? by miracle4(m): 1:09pm On Jul 15, 2020
Well, this is a strange question to ask considering how huge the Samsung brand is; but then, my recent experience with their A30 smartphone isn't far from STRANGE! It's tiring and extremely bewildering. A device of less than a year just packed up without any tangible explanation.

I bought the device by August last year and changed the screen for 33k at an accredited Samsung center 7 months after. Used the device for another 2 months plus before it refused to come up again.

On visiting the Samsung shop again, I was told that the motherboard and battery could be dead and the cost of fixing it would be over 50k. So I'm left with the option of abandoning the phone or checking Lag or PH office for a possible warranty fix (which wasn't guaranteed by the lady that's working at the Aba center that I visited).

Now coming back to my question, it's only refurbished or poorly built devices that'd pack up in such a short while without any water or fire damage. The only physical encounters are - (1.) falling off from the top of my vehicle (hence, the screen change) and (2.) falling off from a stool.

Note: This isn't my first Samsung product as I've been using their devices since 2011 and would be disappointed if it's actually a refurbished phone since the center(s) I visited denied that it's a refurbished phone.

Attached herewith are some images that show the device without its back cover.

Re: Is Samsung Shipping Refurbished Phones As New Ones? by Openbusiness3: 1:19pm On Jul 15, 2020
Some of the products made for Nigerian market are substandard, compared to the ones made for other markets like America and Europe. Speaking from experience. That's why I would rather prefer to buy a fairly used (aka London used or America used) one from America or Europe, than to buy a brand new one from, for example in this your case, Samsung Nigeria. It's not a Samsung issue alone but generally cuts across electronics in general etc. Like HP Nigeria laptops the ones they sell for Nigeria market is different from HP America laptops sell for American market etc. But the problem is for example, if you buy HP America laptop and it has fault still under warranty, if you got to HP Nigeria service center VI for warranty repairs they will check it and tell you that your laptop is not HP Nigeria (that is not made for Nigerian market) and so they don't have parts for it. You carry your cross by yourself.
Re: Is Samsung Shipping Refurbished Phones As New Ones? by Omihanifa: 1:19pm On Jul 15, 2020
Samsung can never ship a refurbished phone and sell it as brand new device undecided


It either person don tamper with this phone where you changed the screen or you used a wrong/fake charger that damaged the phone

6 Likes

Re: Is Samsung Shipping Refurbished Phones As New Ones? by rottennaija(m): 1:20pm On Jul 15, 2020
Why is it that dirty?
Re: Is Samsung Shipping Refurbished Phones As New Ones? by Openbusiness3: 1:27pm On Jul 15, 2020
rottennaija:
Why is it that dirty?
Glue na grin, dem don open am tire grin chaiii
Re: Is Samsung Shipping Refurbished Phones As New Ones? by Taich(m): 1:41pm On Jul 15, 2020
Samsung A30 comes with 24months warranty, so activate yours and see if it can be fixed. But the phone is not looking good.
Re: Is Samsung Shipping Refurbished Phones As New Ones? by Norman4real(m): 1:46pm On Jul 15, 2020
Man, it's just unfortunate, but I believe your initial damage to the phones screen set up a whole chain reaction of problems that will keep occuring. Phone was fine but you damaged it first so it's your problem, can't blame anyone else.

1 Like

Re: Is Samsung Shipping Refurbished Phones As New Ones? by miracle4(m): 1:52pm On Jul 15, 2020
Omihanifa:
Samsung can never ship a refurbished phone and sell it as brand new device undecided


It either person don tamper with this phone where you changed the screen or you used a wrong/fake charger that damaged the phone
There's no fake charger or such and it was changed at Samsung world store and not just a phone shop. Besides, I bought the phone two at once, hence no chance of using another charger on it.

Re: Is Samsung Shipping Refurbished Phones As New Ones? by miracle4(m): 1:53pm On Jul 15, 2020
rottennaija:
Why is it that dirty?
That's one of the reasons I took the pictures. It was repaired at a Samsung world center at Aba and never touched until this issue

1 Like

Re: Is Samsung Shipping Refurbished Phones As New Ones? by NOC1(m): 2:00pm On Jul 15, 2020
Openbusiness3:
Some of the products made for Nigerian market are substandard, compared to the ones made for other markets like America and Europe. Speaking from experience. That's why I would rather prefer to buy a fairly used (aka London used or America used) one from America or Europe, than to buy a brand new one from, for example in this your case, Samsung Nigeria. It's not a Samsung issue along but generally cuts across electronics in general etc. Like HP Nigeria laptops the ones they sell for Nigeria market is different from HP America laptops sell for American market etc. But the problem is for example, if you buy HP America laptop and it has fault still under warranty, if you got to HP Nigeria service center VI for warranty repairs they will check it and tell you that your laptop is not HP Nigeria (that is not made for Nigerian market) and so they don't have parts for it. You carry your cross by yourself.

I had this same problem last month, took a HP laptop to HP repair centre, first the told me i have no warranty, i got confuse because the laptop is just 2 months old. i said okay they should go ahead and replace the battery, because the battery cant be seen easily.

the laptop stayed 2 weeks with them, only for the repair centre to send me a message that the laptop battery is dead and the mother board is equally dead, and the most unfortunate thing is that the cant get the parts because it is not an ordinary laptop, that i should come pick it up.

After two days i went to the repair centre picked up my laptop and asked them how can you say a Brand new laptop that has not been used for 10mins has no warranty, that the motherboard is bad and the parts can not be seen, i went further to ask was the laptop manufactured in heaven?

I decided to call our IT person in the, he asked me to send the laptop across to him, lo and behold after two days he called me and said that he has replaced the battery that he got it for 19k i and his workmanship is 4K i paid him and picked up the laptop, and the battery last for 9hrs if fully charged.

most of this so called repair centers in Nigeria are not affiliated to the mother company, the just print signpost drop. you cant tell me youre an Apple or HP repair centre but you cant get parts from mother company.

5 Likes

Re: Is Samsung Shipping Refurbished Phones As New Ones? by miracle4(m): 2:08pm On Jul 15, 2020
NOC1:


I had this same problem last month, took a HP laptop to HP repair centre, first the told me i have no warranty, i got confuse because the laptop is just 2 months old. i said okay they should go ahead and replace the battery, because the battery cant be seen easily.

the laptop stayed 2 weeks with them, only for the repair centre to sent me a message that the laptop battery is dead and the mother board is equally dead, and the most unfortunate thing is that the cant get the parts because it is not a ordinary laptop, that i should come pick it up.

After two days i went to the repair centre picked up my laptop and asked them how can you say a Brad new laptop that has not been used for 10mins have no warranty, that the motherboard is bad and the parts can not be seen, i went further to ask was the laptop manufactured in heaven?

I decided to call our IT person, he asked me to send the laptop across to him, lo and behold after two days he called me and said that he has replaced the battery that he got it for 19k i and his workmanship is 4K i paid him and picked up the laptop, and the battery last for 9hrs if fully charged.

most of this so called repair centers in Nigeria are not affiliated to the mother company, the just print signpost drop. you cant tell me youre an Apple or HP repair centre but you cant get parts from mother company.
Gosh! Such a sad experience! But in this case, the centre is listed on their site and actually fixed the screen at first. It's this second visit that seems strange as they actually recommended I check their PH office along with the receipt for a possible warranty fix.
Re: Is Samsung Shipping Refurbished Phones As New Ones? by fineboynl(m): 4:12pm On Jul 15, 2020
I laugh when people talk about costumer care center and warranty, we do not have a reputable or authentic service center here in this country. what we have here is sign post of Nigeria operating service center that's operating on their own and sourcing part by themselves from open market. Anything about this country is dead.

warranty is shit in this country and no company have been successfully taken to court for warranty default purpose. everyone is own it own.

3 Likes 1 Share

Re: Is Samsung Shipping Refurbished Phones As New Ones? by potbelly(m): 4:20pm On Jul 15, 2020
Probably you bought it from a shop that sells refurbished phones...

Then again... you know most new samsung phones are very fragile...

Any small drop can result in damage... hence the situation you are experiencing...
Re: Is Samsung Shipping Refurbished Phones As New Ones? by falcon01: 4:35pm On Jul 15, 2020
That Looks water damaged
Re: Is Samsung Shipping Refurbished Phones As New Ones? by asgard01(m): 4:37pm On Jul 15, 2020
Openbusiness3:
Some of the products made for Nigerian market are substandard, compared to the ones made for other markets like America and Europe. Speaking from experience. That's why I would rather prefer to buy a fairly used (aka London used or America used) one from America or Europe, than to buy a brand new one from, for example in this your case, Samsung Nigeria. It's not a Samsung issue along but generally cuts across electronics in general etc. Like HP Nigeria laptops the ones they sell for Nigeria market is different from HP America laptops sell for American market etc. But the problem is for example, if you buy HP America laptop and it has fault still under warranty, if you got to HP Nigeria service center VI for warranty repairs they will check it and tell you that your laptop is not HP Nigeria (that is not made for Nigerian market) and so they don't have parts for it. You carry your cross by yourself.
. This is very correct. I always prefer imported phones.
Re: Is Samsung Shipping Refurbished Phones As New Ones? by ArticleBeast: 4:43pm On Jul 15, 2020
Openbusiness3:
Some of the products made for Nigerian market are substandard, compared to the ones made for other markets like America and Europe. Speaking from experience. That's why I would rather prefer to buy a fairly used (aka London used or America used) one from America or Europe, than to buy a brand new one from, for example in this your case, Samsung Nigeria. It's not a Samsung issue along but generally cuts across electronics in general etc. Like HP Nigeria laptops the ones they sell for Nigeria market is different from HP America laptops sell for American market etc. But the problem is for example, if you buy HP America laptop and it has fault still under warranty, if you got to HP Nigeria service center VI for warranty repairs they will check it and tell you that your laptop is not HP Nigeria (that is not made for Nigerian market) and so they don't have parts for it. You carry your cross by yourself.
I experienced this with my Samsung TV. They said it is the American version and dont have parts for it. Had to spend 30k to fix it.

1 Like

Re: Is Samsung Shipping Refurbished Phones As New Ones? by punisha: 4:43pm On Jul 15, 2020
Chief... With the photos I'm seeing , U need thuraya or a walkie not android.
Re: Is Samsung Shipping Refurbished Phones As New Ones? by miracle4(m): 4:51pm On Jul 15, 2020
potbelly:
Probably you bought it from a shop that sells refurbished phones...

Then again... you know most new samsung phones are very fragile...

Any small drop can result in damage... hence the situation you are experiencing...
No, not at all. I bought this directly from Jumia (and not a seller on their platform).

falcon01:
That Looks water damaged

It's not water damaged. In fact, it haven't touched water before. It started by hanging on the Samsung logo and then came up again when I allowed the battery to drain and recharged. Next, it didn't turn up when I brought out from my pocket and that was it.
Re: Is Samsung Shipping Refurbished Phones As New Ones? by sexiestharam(f): 4:57pm On Jul 15, 2020
After using Samsung galaxy S3, S4 and S5, I promised myself I would be NEVER use a Samsung phone again! Always having screen issues after 6 months though I bought them brand new from Samsung stores. I use strictly Xiaomi now and I have peace of mind.

2 Likes

Re: Is Samsung Shipping Refurbished Phones As New Ones? by miracle4(m): 4:57pm On Jul 15, 2020
punisha:
Chief... With the photos I'm seeing , U need thuraya or a walkie not android.
Hi chairman, I'm not new to smartphones in any way and always go for my devices brand new.

My iPhone device of two years is still as new as ever (although I use it as a secondary device).

I have Samsung note, smart watch, three other smartphones and several smart devices. In fact, this is so far my worst experience with smartphones as it's the newest (apart from the Xiaomi Redmi 8 I got the same week it went bad).

I haven't used any device that developed this sort of issues within the first year, hence, my concern about it being a refurbished device.

1 Like

Re: Is Samsung Shipping Refurbished Phones As New Ones? by miracle4(m): 5:03pm On Jul 15, 2020
Taich:
Samsung A30 comes with 24months warranty, so activate yours and see if it can be fixed. But the phone is not looking good.
I'm thinking of exploring this option, if there's a guarantee that such center actually fixes it and not like the one I visited earlier. It's well over 4 hours drive from here to PH.
Re: Is Samsung Shipping Refurbished Phones As New Ones? by potbelly(m): 5:36pm On Jul 15, 2020
Bruv...
Online purchases for electronics/devices are a no no as testing of devices cannot be done...

miracle4:
No, not at all. I bought this directly from Jumia (and not a seller on their platform).



It's not water damaged. In fact, it haven't touched water before. It started by hanging on the Samsung logo and then came up again when I allowed the battery to drain and recharged. Next, it didn't turn up when I brought out from my pocket and that was it.

Re: Is Samsung Shipping Refurbished Phones As New Ones? by seanwilliam(m): 9:06pm On Jul 15, 2020
Openbusiness3:
Some of the products made for Nigerian market are substandard, compared to the ones made for other markets like America and Europe. Speaking from experience. That's why I would rather prefer to buy a fairly used (aka London used or America used) one from America or Europe, than to buy a brand new one from, for example in this your case, Samsung Nigeria. It's not a Samsung issue along but generally cuts across electronics in general etc. Like HP Nigeria laptops the ones they sell for Nigeria market is different from HP America laptops sell for American market etc. But the problem is for example, if you buy HP America laptop and it has fault still under warranty, if you got to HP Nigeria service center VI for warranty repairs they will check it and tell you that your laptop is not HP Nigeria (that is not made for Nigerian market) and so they don't have parts for it. You carry your cross by yourself.
you are very very right brother .. I had same issue with lg..
Re: Is Samsung Shipping Refurbished Phones As New Ones? by doggedfighter(f): 8:19am On Jul 16, 2020
sexiestharam:
After using Samsung galaxy S3, S4 and S5, I promised myself I would be NEVER use a Samsung phone again! Always having screen issues after 6 months though I bought them brand new from Samsung stores. I use strictly Xiaomi now and I have peace of mind.
Have you ever repaired your Xiaomi? How smooth was the repair process? I am thinking of switching too.
Re: Is Samsung Shipping Refurbished Phones As New Ones? by EMMYLASHTINS(m): 7:14pm On Jul 28, 2020
hw much do u want to sell the phone
Re: Is Samsung Shipping Refurbished Phones As New Ones? by Lexusgs430: 7:20pm On Jul 28, 2020
Assuming nah Umidigi now, we go dey hear say Samsung devices can never go wrong............ smiley
Re: Is Samsung Shipping Refurbished Phones As New Ones? by EMMYLASHTINS(m): 7:21pm On Jul 28, 2020
[quote author=miracle4 post=91746453] hw much are u selling the phone
Re: Is Samsung Shipping Refurbished Phones As New Ones? by explosiveskull(m): 7:58pm On Jul 28, 2020
miracle4:
Well, this is a strange question to ask considering how huge the Samsung brand is; but then, my recent experience with their A30 smartphone isn't far from STRANGE! It's tiring and extremely bewildering. A device of less than a year just packed up without any tangible explanation.

I bought the device by August last year and changed the screen for 33k at an accredited Samsung center 7 months after. Used the device for another 2 months plus before it refused to come up again.

On visiting the Samsung shop again, I was told that the motherboard and battery could be dead and the cost of fixing it would be over 50k. So I'm left with the option of abandoning the phone or checking Lag or PH office for a possible warranty fix (which wasn't guaranteed by the lady that's working at the Aba center that I visited).

Now coming back to my question, it's only refurbished or poorly built devices that'd pack up in such a short while without any water or fire damage. The only physical encounters are - (1.) falling off from the top of my vehicle (hence, the screen change) and (2.) falling off from a stool.

Note: This isn't my first Samsung product as I've been using their devices since 2011 and would be disappointed if it's actually a refurbished phone since the center(s) I visited denied that it's a refurbished phone.

Attached herewith are some images that show the device without its back cover.
It is not a refurbished phone just that the phone is a victim of abuse, don't you know that such fall that affected the screen can gradually damage the board especially if it is disentangling an electrical component that it will short circuit eventually condemning the entire board.
Maybe this is unrelated but sometimes I feel when buying things like phones we should think about the aftermarket dealings like cost of repairs, when i experienced the costly nature of samsung oled screen, I shifted to lcd which was lg phones until I found my love and balance in xiaomi.
I hope you understand that to me I hate anything repairing phones after first damage. I just abandon it cos i know it will still come back to haunt me.
Re: Is Samsung Shipping Refurbished Phones As New Ones? by Nobody: 10:20am On Jul 29, 2020
[left][/left]
miracle4:
That's one of the reasons I took the pictures. It was repaired at a Samsung world center at Aba and never touched until this issue

The technician that fixed the phone messed it up. Just because it's a Samsung accredited center doesn't mean they would be perfect. It's not Samsung engineers that work there, they employ people and sometimes incompetent people. The person that worked on ur phone probably messed it up. Samsung don't ship refurbished phones ad new.

Also ur device took a fall and got it's screen damaged. That's not Samsung's fault. The fall might have affected other things.
Re: Is Samsung Shipping Refurbished Phones As New Ones? by miracle4(m): 11:06pm On Jul 30, 2020
greenhulk:
[left][/left]

The technician that fixed the phone messed it up. Just because it's a Samsung accredited center doesn't mean they would be perfect. It's not Samsung engineers that work there, they employ people and sometimes incompetent people. The person that worked on ur phone probably messed it up. Samsung don't ship refurbished phones ad new.

Also ur device took a fall and got it's screen damaged. That's not Samsung's fault. The fall might have affected other things.
Most likely the thing that played out here. It's disheartening though considering the fact it's less than a year. I'll look forward to checking another service center when I'm done with stuff here in the east.

EMMYLASHTINS:
hw much do u want to sell the phone
I'm not considering that yet. Would fix it first (if possible again) before selling or gifting it out.

doggedfighter:

Have you ever repaired your Xiaomi? How smooth was the repair process? I am thinking of switching too.
I've changed Xiaomi battery and power flex in the past. I got the replacement parts from Aliexpress and the fix was seamless. It was done by a road-side technician.
Re: Is Samsung Shipping Refurbished Phones As New Ones? by EMMYLASHTINS(m): 9:01am On Jul 31, 2020
alright.... jst update me wen u need to sell/give it out..... need d screen 4 my a30 badly @miracle4
Re: Is Samsung Shipping Refurbished Phones As New Ones? by Jeffy1206(m): 9:06am On Jul 31, 2020
Abeg put Graphic pictures shocked embarassed

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