Please anyone versatile with (WES) Education Credential Assessment Evaluation should advise me properly.

I actually evaluated a cousin's credentials late last year with WES and she just bagged another degree that she wants to be evaluated too, but success letter was issued to her pending when the certificate would be ready.

I contacted WES to find out if they accept success letter for evaluation as the school the person graduated from only issued her a success letter pending when the original certificate would be issued, this could take months because the success letter was issued 2 weeks ago.

But WES reply to me was neither here nor here what they answered was on how to add another degree for evaluation which I already know but never answered my question/query of if they accept success letter for evaluation.

Please anyone knowledgeable about WES or have had his or her success letter evaluated will be of help.

I want learn too