ROLE: CUSTOMER LOGISTICS OFFICER
DEPT: SUPPLY CHAIN
COMPANY: FMCG
LOCATION: LAGOS
RESPONSIBILITY:
• Initiate and implement Commercial Team reporting and support functions including Critical Stock Allocation, Monthly and Quarterly Tracking, Public Holiday Planning.
• Liaise with key customers’ procurement and receiving functions to identify optimization opportunities for service improvement and delivered cost reduction.
• Lead implementation of, and monitor and optimize effectiveness of customer collaboration initiatives including close coordination of activities with the customer to support sales and logistics objectives.
• Support and occasionally lead Continuous Improvement projects in the areas of new product introduction, new or changed customer requirements, cost management or service improvement.
• Sales/Marketing Support for measurement and tracking reports for promotional activities or other initiatives.
• Provide customer intelligence to Sales, Marketing, Distribution and Planning to inform and guide decision making processes.
• Ensure adherence to all Internal Business Controls, Sarbanes-Oxley legislation, Customer Trade Agreements and other legislative requirements.
REQUIREMENTS:
• Applicants should have at least a B.sc/HND in Supply Chain/Logistics Management or equivalent.
• Must also have 3-5 years of experience in Customer Service or Exports, preferably in FMCG industry.
• Experience in working with Customers, Sales teams and Shipment agencies.
•Proven capability to manage change and projects to deliver improved results
• Good knowledge of Supply Chain and Customer Service processes and procedures.
• SAP R/3 in the Order To Cash Work Stream
• Microsoft Office Skills, with MS Excel to an advanced level
• Excellent communication skills (verbal and written).
Integrity and • Decision-making skills.
• Emotional intelligence and Basic conflict skills.
• Build good customer relations (Think Customer).
• Self-starter and work effectively (Make decisions).
• Strong project management skills.
Interested and qualified candidates should forward their cv to recruitment@phillipsoutsourcing.net Using CLO as Subject.