Mediation is a process in which a third-party neutral assists in resolving a dispute between two or more other parties. The role of the mediator during a dispute is to facilitate communication between the parties, assist them in focusing on the real issues of the dispute, and generate options that meet the interests or needs of all relevant parties in an effort to resolve the conflict. Most disputes cannot be resolved without a third party to clear the air and bring suggestions on ways to move forward. You can also read 6 Most Effective Steps to Conflict Resolution In The Workplace. Top 3 Resolutions Pledged By Most People In New Decade 2020