Recruitment of customer Care representatives at Novatia Translations Limited

We are looking to recruit customer care representatives in one of our subsidiaries, Novatia translations limited.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities
Customer Service Responsibilities list:
• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
Requirements
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with industry best practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Must be a degree holder . With minimum of 2yrs experience in the same role.
• Muilti-lingual capacity is a big advantage but not compulsory
• Must be residential in Abuja.
• Must be ready to resume immediately.

Kindly send Resume/Cover letter to, hr@novatiaconsulting.com
Hiring manager,
Novatia translations Limited
No 16, Ademola Adetokunbo Crescent,
Wuse 2 Abuja.