At Caret, we provide exceptional customer experience services to the world’s most ambitious companies. We do this by sourcing, upskilling and managing highly talented people to handle support needs for our clients. We provide five core customer support services for our clients: (1) audits, (2) documentation, (3) training, (4) hiring and onboarding, and (5) outsourcing.

We are hiring hire customer support representatives for a full-time remote role. In this role, the ideal candidate will act as the first point of contact for customers requests or complaints and are expected to provide information and resolve issues in an exceptional way.

Are you that somebody? Let's know by filling this form; https://docs.google.com/forms/d/e/1FAIpQLSePskfpvUhiXNHOOtSCmsChWUzvZsmH32WbBtyNCPUDv5W6Dg/viewform


What we are looking for
We are looking for problem solvers who are genuinely excited about helping people get unstuck. Our ideal candidate is curious, empathetic and detail oriented. You are a great communicator, proactive and responsive. You can troubleshoot and investigate how to address a problem, and you go beyond what customers ask for to identify what they actually need. You strive for excellence in all you do, and you understand the value of responding in a timely and efficient manner to customer requests in a way that maintains high customer satisfaction.

A day in this role
A typical day for you in this role looks like:
Managing inbound email requests from customers in a prompt and professional manner
Identifying and assessing customers’ needs to achieve satisfaction
Escalating complex requests through appropriate channels
Following up with customers to ensure resolution
Occasionally calling customers to resolve issues quicker (in the event of prolonged email back and forths)
Keeping records of customer interactions, process customer accounts and file documents

Ultimately, we are looking for people who don’t just respond quickly to requests, but solve problems to make our customers’ experience of our products better.

What you should have / be able to do
In this role, you will be dealing with at least 50 tickets everyday. These are a combination of inquiries, requests and complaints from eager, sometimes impatient and disgruntled customers. We expect you would be able to respond to these messages in a calm and welcoming manner at all times. You should also have:
Excellent writing, speaking, comprehension and interpersonal skills
Keen attention to details
Empathy and patience
Ability to be proactive, take ownership and initiative
A passion for building amazing products and user experiences
Customer orientation and ability to adapt/respond to different types of personalities
Ability to multitask, prioritize, and manage time effectively
A working laptop that you know how to use dexterously
Familiarity with Google Suite
Bonus if you are familiar with tools like Zendesk (or other CRM systems and practices)

What you don’t need
A university degree or prior experience in customer support roles

Application form; [url]https://docs.google.com/forms/d/e/1FAIpQLSePskfpvUhiXNHOOtSCmsChWUzvZsmH32WbBtyNCPUDv5W6Dg/viewform
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Did anyone receive an invite for a test?

I received yesterday.

Anyone?

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