Front Desk Officer In The Hospitality Industry


Our client in the hospitality sector is seeking a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Responsibilities

Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner


Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments

Requirements

Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills
Minimum 2-3 years experience in the Hospitality industry
Minimum of Bsc/HND
Must possess great communication skills and Good appearance
Must live within Surulere, Yaba, Ebutemetta or Ojota axis.

How to Apply

Qualified candidates should please send their resume and a photograph of themselves with the position as subject to stup@yahoo.com