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Front Desk Officer In The Hospitality Industry by assisttohire: 9:40am On Jul 02, 2021 |
Front Desk Officer In The Hospitality Industry Our client in the hospitality sector is seeking a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients’ complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Requirements Work experience as a Hotel Front Desk Agent, Receptionist or similar role Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills Minimum 2-3 years experience in the Hospitality industry Minimum of Bsc/HND Must possess great communication skills and Good appearance Must live within Surulere, Yaba, Ebutemetta or Ojota axis. How to Apply Qualified candidates should please send their resume and a photograph of themselves with the position as subject to stup6@yahoo.com
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