Our Client in the automotive industry seeks to recruit the following a Customer Service Manager and Internal Control Manager in their Lagos branch.
JOB TITLE: CUSTOMER SERVICE MANAGER

JOB RESPONSIBILITIES
• Improving customer service procedures, policies and standards for the department and company
• Develop a growth strategy focused on both financial gain and customer satisfaction
• Develop customer satisfaction goals and coordinate with the team to them on a steady basis
• Implement an effective customer loyalty program
• Understand customer’s needs and expectations
• Provide trustworthy feedback and after-sales support
• Build strong, long term relationships with new and existing customers
• Communicate with customers on a regular basis and respond to specific queries
• Suggest solutions and innovative ideas to meet customers’ needs
• Act as the liaison between key customers and internal team
• Developing feedback or complaints procedures for customers to use
• Training staff to deliver a high standard of customer service
• Perform any related tasks as assigned and work closely with other departments
JOB REQUIREMENTS
• Bachelor’s degree in Business Administration or relevant field
• Minimum of 5 years cognate experience in Customer Service, with at least 3 years in managerial role
• Proficiency in Microsoft office and customer service software
• Master’s Degree will be an added advantage with a profession certification
• Excellent leadership and interpersonal Skills
• Excellent verbal and written communication skills
• Efficiency and organizational Skills
JOB TITLE: INTERNAL CONTROL MANAGER
JOB RESPONSIBILITIES
• The Internal Control will be responsible for ensuring a strong internal control and compliance environment through the development of policies and procedures, ensuring their implementation and monitoring
• The position will work to foster standardization and consistency across the business processes, internal control and compliance in the organization
• Design, document, implement and carryout assessment and monitoring of the company’s internal activities
• Formulate policies and procedures to improve internal controls
• Lead the process for internal control and compliance reviews across board
• Develop and conduct adequate training and prepare related information materials on internal control objectives, approach and methodology to the staffs on a regular basis to build knowledge and understanding of risks and control of all the staff members
• Provide an independent, objective assessment of risk and evaluation of the effectiveness of internal operating and financial controls within the Company
• Establish formal operating and strategic planning processes for the company
• Ensure annual budgeting and periodic reporting systems are in place for all departments in a manner that allows the monitoring of progress against financial and operational performance targets and metrics
• Provide guidelines and limits for approval of expenditures
• Institute policies and procedures for the management of all financial risk
• Ensure that adequate insurance cover is taken to mitigate risks that can’t be covered by internal policies
JOB REQUIREMENTS
• Bachelor’s degree in Accounting, Finance or any relevant subject
• Minimum of 10 years cognate experience in Internal control/Audit with at least 7 years in managerial role
• ACA, ACCA and any other relevant professional qualification
• Masters degree will be an added advantage
• Strong experience and interest on how technology and systems can support and enhance internal control effectiveness and efficiency
• Proficient in the use of ERP, Microsoft Word, Excel, PowerPoint
• Good analytical skills and attention to detail
• Good verbal and written communication skills
• Impeccable leadership skills

Interested and qualified candidates should send their applications and detailed CV to careers@idlnigeria.com, using the role applied as the subject matter.
Application closes 12th November, 2021