No refund after payment’: Peace Mass Transit loses in court

Transport company, Peace Mass Transit has lost its legal battle in a matter bordering on refund of money to passengers for trips not undertaken.

The incident that led to the suit occurred on the 10th of February, 2021, when the Plaintiff, Patrick C. Chukwuma purchased a ticket from the Obollor-Afor branch of Peace Mass Transit Limited to convey him to Enugu.

Following a two hours delay occasioned by the absence of passengers, the Plaintiff returned to the ticketing office and asked for a refund of the N500 he paid as the transportation fare.

However, staff of the Defendant refused to refund the money, insisting that their company policy was that money paid for transport fare cannot be returned to the passenger and citing the statement written on their ticket to that effect as conclusive proof of their position.

When the Plaintiff tried to explain to them that their policy was unlawful, as the law mandates them to refund fares for services that have not been provided they retorted in a rude manner, prompting the learned counsel to leave their park and seek alternative means of traveling back to Enugu.

A letter written by the lawyer to the Peace Mass Group of companies demanding an apology and refund was neglected, prompting the lawyers law firm to institute the action.

Delivering its judgement, the Court through Hon. Justice C.O. Ajah declared the no refund policy as illegal, null and void in light of the provisions of Sections 120, 104, 129 (1) (a) and (b) (iii) of the Federal Competition and Consumer Protection Act, 2018.

The court further ordered the Defendant to pay the sum of N500,000 as damages to the Plaintiff.

Meanwhile, many Nigerians have been reacting to the judgment, describing it as an end to impunity among service providers

https://dailypost.ng/2022/04/08/no-refund-after-payment-peace-mass-transit-loses-in-court/?amp=1

Na wa o!

Good one......... congratulations to the victim for being courageous enough

I want my day in court.

Good Victory, sue them again if they refuses to pay.

Front page material abegi.. for a sumptuous Saturday Morning

One of the best legal news from Nigeria but it took over a year to get justice.

From 500 he got 500k.

What a hustle.

Who I fit sue like this?

A good judicial precedence.

Nice one

Good news

A matter of principle ........ I am loving Patrick C. Chukwuma, already........ .


Rather than refund his ₦500.00, now they must pay ₦500,000 compensation..........

They must now retrain all their employees......

oteneaaron:
From 500 he got 500k.

What a hustle.

Who I fit sue like this?

See better business o. Wey all my friend wey be lawyer, Job don land o.

How can a company collect money not render service and same time refuse to refund and claim its their policy!

Are we all mad in this country?

Nigeria is really a banana republic!

This judgment is an eye opener as I won't hesitate to institute legal action against any transport company who refuses to make refund in similar situation.

This is good. From 500 refund to 500,000 fine.

Stupidity from the company
What is in 500 naira that you couldn't refund

Now you are going to pay 500k as damages

Mtsvheww

The is victory for the Judiciary.
Make person just carry me play with this refund thing again.

This is a wonderful news. Very brave of the man. Serves PMT right

I really need to sue ITC Imo state.....

I like this..

I love this
I will bookmark this page and look for a copy of this judgement for future reference

Great stuff.. This indeed signals an end to impunity among service providers

PMT is a company i won't even advise my enemy to use. A word is enough for the wise

Corporate thieves

securitywatch50:
Yes ooo that is how it goes and it can only happen in the east, where men have got to challenge and not in the west where we worship Men.

Guts*. You just couldn’t wait

I feel like suing GTB for illegal withdrawal from my account