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Vacancy Exists For The Post Of Customer Care At Peace Mass Transit - Jobs/Vacancies - Nairaland

Nairaland Forum / Nairaland / General / Jobs/Vacancies / Vacancy Exists For The Post Of Customer Care At Peace Mass Transit (415 Views)

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Vacancy Exists For The Post Of Customer Care At Peace Mass Transit by peaceworldtech: 8:57am On May 31
RESPONSIBILITIES
• Professionally handle incoming requests or complaints from customers and ensure that issues are resolved both promptly and
thoroughly
• Maintain a balance between company policy and customer benefit in decision making
• Advise customers on company information
• Resolve customer complaints via face to face, phone, email, or social media
• Solicit sale of new or additional services or products
• Provide feedback on the efficiency of the customer service process
• Assist in business development by continuously identifying customers' needs and advising management on business development
strategies
• Compile reports on overall customer satisfaction and other necessary reports as required by management

REQUIRED KNOWLEDGE, SKILLS

• Full understanding of transport operational systems including international transport
• in-depth knowledge of customer service principles and practices
• Working knowledge of Microsoft suite, ERP, CRM and general computing
• Ability to manage multiple tasks
• Able to handle complaints and unpleasant customers
• Highly developed sense of integrity and commitment to customer satisfaction

EDUCATION /PROFESSIONAL QUALIFICATION
Minimum of OND/NCE certificate in Mass Communications, Literature/Linguistic, Management, Business/Public Administration, Transport Administration or related field with 2+ years of progressive experience in Customer Service.

All applications should be addressed to:-
Head, Human Resources
Peace Mass Transit Ltd
8-12 Peace Factory Road, Emene, Enugu State

Date of Interview Thursday 9th June, 2022
Time 10:00am
Venue Peace Mass Transit Workshop; plot 8-12 Peace Factory Road, Emene

N/B: The interview is strictly by invitation.

Visit https://www.pmt.ng/blog/vacancy-for-the-post-of-customer-care-may-20225312022-75340-am for more details.

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Re: Vacancy Exists For The Post Of Customer Care At Peace Mass Transit by Dopecreatures: 9:53am On May 31
Wow this is a wonderful opportunity�


peaceworldtech:
RESPONSIBILITIES
• Professionally handle incoming requests or complaints from customers and ensure that issues are resolved both promptly and
thoroughly
• Maintain a balance between company policy and customer benefit in decision making
• Advise customers on company information
• Resolve customer complaints via face to face, phone, email, or social media
• Solicit sale of new or additional services or products
• Provide feedback on the efficiency of the customer service process
• Assist in business development by continuously identifying customers' needs and advising management on business development
strategies
• Compile reports on overall customer satisfaction and other necessary reports as required by management

REQUIRED KNOWLEDGE, SKILLS

• Full understanding of transport operational systems including international transport
• in-depth knowledge of customer service principles and practices
• Working knowledge of Microsoft suite, ERP, CRM and general computing
• Ability to manage multiple tasks
• Able to handle complaints and unpleasant customers
• Highly developed sense of integrity and commitment to customer satisfaction

EDUCATION /PROFESSIONAL QUALIFICATION
Minimum of OND/NCE certificate in Mass Communications, Literature/Linguistic, Management, Business/Public Administration, Transport Administration or related field with 2+ years of progressive experience in Customer Service.

All applications should be addressed to:-
Head, Human Resources
Peace Mass Transit Ltd
8-12 Peace Factory Road, Emene, Enugu State

Date of Interview Thursday 9th June, 2022
Time 10:00am
Venue Peace Mass Transit Workshop; plot 8-12 Peace Factory Road, Emene

Visit https://www.pmt.ng/blog/vacancy-for-the-post-of-customer-care-may-20225312022-75340-am for more details.

1 Like

Re: Vacancy Exists For The Post Of Customer Care At Peace Mass Transit by Paperworkx: 12:53pm On Jul 06
Hello! Just to inform you that as part of the recent rebrand of Peace Mass Transit, there has been lots of exciting offers and promos.

Follow PMT's social media handles to take advantage of them.

Linkdin
pmt travel
https://www.linkedin.com/in/pmt-travel-a47394240/

Twitter
@PmtTravel
https://twitter.com/PmtTravel

IG
Pmt_travel
https://www.instagram.com/pmt_travel/

Visit the website for your reservations @ https://www.pmt.ng/

May your week be PEACEFUL!

peaceworldtech:
RESPONSIBILITIES
• Professionally handle incoming requests or complaints from customers and ensure that issues are resolved both promptly and
thoroughly
• Maintain a balance between company policy and customer benefit in decision making
• Advise customers on company information
• Resolve customer complaints via face to face, phone, email, or social media
• Solicit sale of new or additional services or products
• Provide feedback on the efficiency of the customer service process
• Assist in business development by continuously identifying customers' needs and advising management on business development
strategies
• Compile reports on overall customer satisfaction and other necessary reports as required by management

REQUIRED KNOWLEDGE, SKILLS

• Full understanding of transport operational systems including international transport
• in-depth knowledge of customer service principles and practices
• Working knowledge of Microsoft suite, ERP, CRM and general computing
• Ability to manage multiple tasks
• Able to handle complaints and unpleasant customers
• Highly developed sense of integrity and commitment to customer satisfaction

EDUCATION /PROFESSIONAL QUALIFICATION
Minimum of OND/NCE certificate in Mass Communications, Literature/Linguistic, Management, Business/Public Administration, Transport Administration or related field with 2+ years of progressive experience in Customer Service.

All applications should be addressed to:-
Head, Human Resources
Peace Mass Transit Ltd
8-12 Peace Factory Road, Emene, Enugu State

Date of Interview Thursday 9th June, 2022
Time 10:00am
Venue Peace Mass Transit Workshop; plot 8-12 Peace Factory Road, Emene

N/B: The interview is strictly by invitation.

Visit https://www.pmt.ng/blog/vacancy-for-the-post-of-customer-care-may-20225312022-75340-am for more details.

(1) (Reply)

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