Department: Growth Department

Position: Associate Account Manager

Direct Reports: Account Management, Lead

Grade Level: Entry Level

Work Type: Hybrid



POSITION OVERVIEW

Reporting directly to the Account Management, Lead or her designee, the Associate Account Manager is responsible for managing ongoing client relationships by regularly planned customer-lifecycle touchpoints and increasing adoption/usage of our products with signed customers.

The Associate Account Manager manages/coordinates existing accounts and acquires new accounts from the sales team. The ideal candidate will be passionate about client relations, customer service, communications, and focused on enhancing customer experience.

RESPONSIBILITIES

Builds and maintains client relationships to meet all sales goals.
Responsible for frequent communications with customers to keep VerifyMe products top of mind.
Proactively communicate with customers to identify new sales opportunities, address challenges, and ensure consistent request of our services.
Provide documentation and business intelligence on new client acquisition to the operations team
Escalate customer issues to the Account Management, Lead.
Follow-up with operations team to ensure timely fulfilment of client verification requests.
Other responsibilities as assigned by the Account Management, Lead

MINIMUM REQUIREMENT

The successful candidate must possess exceptional communications, presentation, and negotiation skills. They must be self-motivated and possess the ability to multi-task in a fast-paced environment. To perform efficiently in this role, the candidate must be willing to go above and beyond the responsibilities stated above to meet all Account Management Goals and KPIs.

In addition, the right candidate must have;

Prior experience in account management and customer-facing roles
Proficiency in Microsoft Office suites especially Excel
Great time management skills.

Qualified candidates should send their CV to jobs@verifyme.ng