Was on transit from Benin to Lagos yesterday (8th of December), booked online for 7am bus. When our boarding was announced, I proceeded to my bus , kept my luggage where others were assembled and the guy loading the luggages (Timothy) asked if he ahould put it inside the bus, only three luggages (boxes ) were there so i opted for the boot, to avoid unnecessary stress. Surprisingly got to Lagos and my luggage is no where to be found. Initially thought God is Good motors was handling it but since today (9th of December) nobody has picked or said a word to me. Pls what is the best way to go about it, is there any thing i can do about it. Thank you as i await your response.

Please involve the police

ursullalinda:
Was on transit from Benin to Lagos yesterday (8th of October), booked online for 7am bus. When our boarding was announced, I proceeded to my bus , kept my luggage where others were assembled and the guy loading the luggages (Timothy) asked if he ahould put it inside the bus, only three luggages (boxes ) were there so i opted for the boot, to avoid unnecessary stress. Surprisingly got to Lagos and my luggage is no where to be found. Initially thought God is Good motors was handling it but since today (9th of October) nobody has picked or said a word to me. Pls what is the best way to go about it, is there any thing i can do about it. Thank you as i await your response.

Thortp:
Please involve the police

Ok thanks...let wait for more suggestions.

That's too bad.

That Timothy of a person should be checked.

OP you mean it happened this December right?

The more reason why I prefer my luggage to be kept beside me, maybe another passenger alighted and took your luggages, or maybe Timothy did not put it in the bus, I suggest you should involve the police.

RoyalBlu:
That's too bad.

That Timothy of a person should be checked.

OP you mean it happened this December right?

Yes ..... yesterday.....exactly my point ! ....The company seems too reluctant and i want to get my valuables back

ursullalinda:


Yes ..... yesterday.....exactly my point ! ....The company seems too reluctant and i want to get my valuables back

*You wrote October 8th... In your post. Hence that question.

Involving the police will be the best bet. But you'll have to come back to Benin I guess.

Whatever happened to their customer service. They've been doing great in that aspect.

It's a sad situation, cos involving the police is not free.

RoyalBlu:



*You wrote October 8th... In your post. Hence that question.

Involving the police will be the best bet. But you'll have to come back to Benin I guess.

Whatever happened to their customer service. They've been doing great in that aspect.

It's a sad situation, cos involving the police is not free.

Thank you so much for the correction....my head has been popping.....wonder where Oct came from?.....plan going to Benin by Sunday.... so i can take it from there.....God is Good doesn't want to be held accountable.

Go on Twitter and tag they'll reply and act quickly.

ursullalinda:



Thank you so much for the correction....my head has been popping.....wonder where Oct came from?.....plan going to Benin by Sunday.... so i can take it from there.....God is Good doesn't want to be held accountable.

Instead of you to go to Benin right away
You are waiting till Sunday when Timothy might even lies that he didn’t collect any luggage from you when there s no cctv camera
Better be wise

ursullalinda:



Thank you so much for the correction....my head has been popping.....wonder where Oct came from?.....plan going to Benin by Sunday.... so i can take it from there.....God is Good doesn't want to be held accountable.

It's fine. I can understand.

*I checked out their T&C

Loss and thefts of customers luggages are at owners risk they say.

That should be the reason they've been uncooperative.

Just try and come asap. The Timothy guy should be questioned.

Hopefully it was logged into their forgotten items room.

Tell more about it

ursullalinda:



Thank you so much for the correction....my head has been popping.....wonder where Oct came from?.....plan going to Benin by Sunday.... so i can take it from there.....God is Good doesn't want to be held accountable.

Make sure you go with the ticket o, incase Timothy denies of loading any Thing on that day, atleast the ticket will serve as an evidence .

Foodie1:
Make sure you go with the ticket o, incase Timothy denies of loading any Thing on that day, atleast the ticket will serve as an evidence .

I have it handy already.... thank you very much.

Wow such a sad situation, GIGM is known for been a customer oriented transport company, i am sure they will see to it.

post=119046088:
Tell more about it

I reached out to them on Twitter.....they said they are on it after much argument....so I'm giving them till tomm...but don't mind any option that will make my voice heard.....thank you

Robisky001:
Go on Twitter and tag they'll reply and act quickly.

I have done that already....thank you

Unrated900:



Instead of you to go to Benin right away
You are waiting till Sunday when Timothy might even lies that he didn’t collect any luggage from you when there s no cctv camera
Better be wise

He has a receipt and his name was registered on the manifest.

ursullalinda:
Was on transit from Benin to Lagos yesterday (8th of December), booked online for 7am bus. When our boarding was announced, I proceeded to my bus , kept my luggage where others were assembled and the guy loading the luggages (Timothy) asked if he ahould put it inside the bus, only three luggages (boxes ) were there so i opted for the boot, to avoid unnecessary stress. Surprisingly got to Lagos and my luggage is no where to be found. Initially thought God is Good motors was handling it but since today (9th of December) nobody has picked or said a word to me. Pls what is the best way to go about it, is there any thing i can do about it. Thank you as i await your response.

otilo