I made a failed pos transaction with my keystone bank ATM and I was debited. I have made a complaint since 26th November and uptill now getting to one month I am yet to get my money. I have even gone to the bank to complain since and I have not gotten my money. Who has any legal means or action I can take to get my money.

Moderators please Move to front page

You need to understand how these things work. There usually 3 parties to a POS transaction. The issuer(the bank that issed the ATM card) the acquirer (the bank that owns the POS) and the switching company (the company that oversees/settles the transaction).

When there is a failed transaction like in your case that you were debited, your bank will only send your claim to the bank that owns the POS device to review your claim and either reject it or accept because your account has been debited and the money sent to the other bank when the transaction was done.

What am i trying to say, in most cases it may not be your bank that is delaying the process because their job is to request that the other bank review your claim and reverse the fund.

This case takes less than 8 days to resolve once you make a complaint. But from the OP post it is more than 3 weeks