Job Description

We are looking for a Call Center Representative (Contract Basis) that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, providing accurate information, and keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

Manage large amounts of outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information and provide appropriate solution to complaints
Research every issue and provide accurate information
Build sustainable relationships and engage customers by taking the extra mile
Meet personal/team qualitative and quantitative targets

Requirements and skills

Previous experience in a customer support role
Track record of over-achieving quota
Proficient in usage of Microsoft packages.
Good data entry and typing skills.
Must have good understanding of English and any of the major local Nigerian languages (Yoruba, Igbo & Hausa).
Knowledge of customer service telephony and technology.
Problem solving skills.
Strong verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
High school degree
Should be able to work Mondays to Sundays as need arises.

interested candidates should kindly apply on www.amfani.com or send their CVs to humanresources@interranetworks.com