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Job Title: Live Operation Analyst by fesamson57: 9:52am On Mar 03, 2023 |
Job Title: Live Operation Analyst Location: Lagos Island, Lagos State. Employment Type: Full-time Salary: N75,000 plus other benefits Summary: The live operations analyst works in the operations team to support the monitoring and tracking of trips ensuring the right information is presented to the drivers that can aid 100% operational excellence to deliver a smooth experience for our customers. Responsibilities: Process orientation Learn the company’s processes and execute tasks according to the stated processes. Support the operations specialist in managing business processes Research ways to improve processes and document the research for the operations specialist approval. Communication Prioritize the use of organization’s approved channels for communication of official information Write clear understandable, error free and concise emails and documents Time management Completion of assigned tasks within agreed timeliness Key responsibilities Confirm and provide drivers with the appropriate manifest where the driver may have technical issues or smartphone issues Update trip live locations on the approved channel Monitor vehicle movements using the tracking platform Ensure the drivers start and end trips as appropriate Update trip records on the appropriate dashboard Track performance of drivers on the routes assigned and update bonuses earned as appropriate Requirements: A degree in transportation management or operations management 2-3 years experience in a similar role Excellent communication skills Ability to work methodically and meet deadlines Strong analytical and organizational skills Interested and qualified candidates can apply to recruitment@mactay.com using the job role as the subject of the mail. |
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