Job Title: Live Operation Analyst
Location: Lagos Island, Lagos State.
Employment Type: Full-time
Salary: N75,000 plus other benefits

Summary:
The live operations analyst works in the operations team to support the monitoring and tracking of trips ensuring the right information is presented to the drivers that can aid 100% operational excellence to deliver a smooth experience for our customers.

Responsibilities:
Process orientation
 Learn the company’s processes and execute tasks according to the stated processes.
 Support the operations specialist in managing business processes
 Research ways to improve processes and document the research for the operations specialist approval.
Communication
 Prioritize the use of organization’s approved channels for communication of official information
 Write clear understandable, error free and concise emails and documents
Time management
 Completion of assigned tasks within agreed timeliness
Key responsibilities
 Confirm and provide drivers with the appropriate manifest where the driver may have technical issues or smartphone issues
 Update trip live locations on the approved channel
 Monitor vehicle movements using the tracking platform
 Ensure the drivers start and end trips as appropriate
 Update trip records on the appropriate dashboard
 Track performance of drivers on the routes assigned and update bonuses earned as appropriate

Requirements:
 A degree in transportation management or operations management
 2-3 years experience in a similar role
 Excellent communication skills
 Ability to work methodically and meet deadlines
 Strong analytical and organizational skills

Interested and qualified candidates can apply to recruitment@mactay.com using the job role as the subject of the mail.