Good morning Nairaland family. My sincere apologies for having to bring this issue online. I need advice as regards retrieving my money from moniepoint. I bought some goods at a store on the 3rd of March 2023, and I tried paying for the stuff with my atm card using the moniepoint POS at the store. Note, this was at the height of cash scarcity. I was debited for the transaction but the POS declined my card. I tried a second time on the machine and the transaction was successful, for which I was debited again. So in essence, I was debited for 2 transactions, though One was declined and the other successful. I since went to my bank to lodge a dispense error complaint (UBA). My bank worked on it and gave me a feedback some 9 days later, telling me that both transactions were successful and that the money was with the vendor or moniepoint. I returned and gave the print out to the vendor who claimed he would forward it to the moniepoint WhatsApp group or platform that contained their agents. Well, It's been 2 months since the transaction and neither moniepoint or the vendor reached out to me to disclose the whereabouts of my money. The money in question is 10,250 naira. I have tried calling moniepoint, messaging them on social media, all to no avail. Please help, how can I resolve this and get my money back? Also what are the possible legal pathways I could use to seek a court arbitration if that will work. Thanks everyone.

So sorry about your experience. This is one in many millions issues Nigerians suffer daily. Emefiele caused all this! I hope someone here gives you a better advice.