Zoom Phone is a cloud-based phone system that offers voice-over IP (VoIP) services for businesses of all sizes. It is part of the Zoom platform, which also includes video conferencing, chat, and webinars. With Zoom Phone, you can make and receive calls, send and receive SMS messages, check your voicemail, and manage your contacts from any device. You can also integrate Zoom Phone with other apps like Salesforce, Microsoft Teams, and Google Workspace. Zoom Phone provides reliable, secure, and scalable communications for your organization.

Pros
Affordable monthly and annual plans
Easy to purchase with quick setup
Can switch from phone call to video meeting
Integrates well with Google and Microsoft
The standard plan includes call center features for no added cost
Cons
Need to upgrade for outbound calling
Tiered customer support that requires upgrades to talk to a person

US & Canada Metered: This plan costs $10 per month per user if you pay monthly, or $120 per year per user if you pay annually. You get unlimited inbound calls and 100 minutes of outbound calls per month within the US and Canada. You also get access to basic features like voicemail, call forwarding, call recording, and call blocking.

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Crappy, overpriced, overly complicated nonsense. And at $10/user per month for 100 minutes of out bound calls, that's just outrightly insane! There are services that charge same $10 for unlimited inbound and outbound calls