Source: https://bezamanagement.com/beza-blog/keeping-customers-happy-when-things-go-wrong.html

Keeping Customers Happy When Things Go Wrong: Managing Service Downtime.

Case Study: Access Bank Service Outage - November 16, 2023

On November 16th, 2023, Access Bank experienced a nationwide service disruption, leaving customers stranded and confused as they were unable to withdraw from their accounts or make transfers.

Beza Management Company promptly reached out to a local Branch Manager to inquire about the cause of the downtime and the steps the bank is taking to mitigate the crisis. The Manager assured us that they are proactively informing customers, providing alternative banking avenues, and offering support to minimize the inconvenience to customers.

This Access Bank branch successfully transformed a challenging situation into an opportunity to showcase their dedication to customer care.

Conclusion:

Managing service downtime isn't a walk in the park, but with a bit of planning and adherence to simple tips, businesses can ensure that customers stay happy even when facing temporary disruptions.

Yes, they tried but they should try and find the cause and tackle it cos it has been frequent of recent