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Nairaland Forum / Science/Technology / Phones / Best And Worst Telecoms Customer Care Centres (10972 Views)
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Re: Best And Worst Telecoms Customer Care Centres by pek(m): 7:54pm On Jul 20, 2012 |
hammedkola:i have some free Sms and i foolishly was sending texts not knowing they were deducting my money. MTN worst network. |
Re: Best And Worst Telecoms Customer Care Centres by Kehnyshavin: 7:56pm On Jul 20, 2012 |
hammedkola:Guy,may Jah bless u for speaking d truth when odas are shying away.As 4 those complaing abt recharging b4 calling my 'DARLING'(FOR WANT OF A BETTER WORD) MTN,refer to my previous post |
Re: Best And Worst Telecoms Customer Care Centres by IFBaby: 7:58pm On Jul 20, 2012 |
The best is MY ETISALAT the worst is airtel |
Re: Best And Worst Telecoms Customer Care Centres by Kehnyshavin: 8:00pm On Jul 20, 2012 |
pek: i have some free Sms and i foolishly was sending texts not knowing they were deducting my money. MTN worst network.Dude,iCalled mtn customer care 2day and to quote 'em-"friday isn't a weekend,cos u go 2wrk,d txts and free cdt is meant for sat and sundays"COMPREHENDÈ?NEXT!!!! |
Re: Best And Worst Telecoms Customer Care Centres by DICKtator: 8:00pm On Jul 20, 2012 |
Glo is then worst!!!. seems like most of their customer care peeps are garage peeps Visafone is the best. Visafone...............your passport to reach the world |
Re: Best And Worst Telecoms Customer Care Centres by Ubexist: 8:12pm On Jul 20, 2012 |
They are all the same. |
Re: Best And Worst Telecoms Customer Care Centres by benzion72(m): 8:16pm On Jul 20, 2012 |
Etisalat is the worst they are untrained they don't even know the basic terms in the GSM network. I lost my 1700 to etisalat daily BB subscription. They could not stop auto renewal for 17 days and they deducted 100 per day for 17 days each time I call themafter wasting a lot of my time they will say it has being removed but the second day 100 will be removed. To me Airtel is still the best |
Re: Best And Worst Telecoms Customer Care Centres by kooto(m): 8:19pm On Jul 20, 2012 |
To me none can be said to be better; i use MTN,GLO,ETISALAT & AIRTEL,glo will tell you after a long while that you should call back when they know that most likely another person will pick your call and tell you thesame thing,i bought my etisalat line september last year from that sept that i registered my line which was not properly registered and was blocked, till yesterday that i still tried i have never been able to speak with one of them, [someone told me to re-register it which i did and it worked],mtn their lines are always busy, though i have not had much issues with them,airtel suprised me two weeks ago i called customer care and in less than ten seconds i was attended to. but they have introduce stealing by trick they will just authomatically activate a caller tune and start deducting 100 when you notice and complain you will be told you mistakenly activated it, it happened also to my coleaque in my office though it was stopped immediately[maybe airtel is better atleast i was attended to promptly]. |
Re: Best And Worst Telecoms Customer Care Centres by habayommy: 8:28pm On Jul 20, 2012 |
Ijogz K: MTN -the best if you can ever get through to them.. Cuz they would always profer solution... |
Re: Best And Worst Telecoms Customer Care Centres by acidtalk: 8:46pm On Jul 20, 2012 |
Kehnyshavin: So obvious your masters (MTN) sent you here to come and clean their a55es. Go back and tell them it will remain dirty for life. Very stingy and deceitful set of people. |
Re: Best And Worst Telecoms Customer Care Centres by Labyboy(m): 8:47pm On Jul 20, 2012 |
GLO takes less than 2mins to pick up if U dial 171.. ..The only probs is that it is gonna cost U N20 to make the call and they are quite friendly to me oo 1 Like |
Re: Best And Worst Telecoms Customer Care Centres by iamdsam: 8:47pm On Jul 20, 2012 |
As far as I'm concerned, there is no best network in Nigeria but the worst is MTN. If you call their customer care, e go take you one year for them to answer you. Lol |
Re: Best And Worst Telecoms Customer Care Centres by Princessaleeza: 8:54pm On Jul 20, 2012 |
Mtn customer care is d worst u called 4 hrs none of dem we pick,Airtel & Etisalat customer care is d best. 1 Like |
Re: Best And Worst Telecoms Customer Care Centres by Dhelake: 9:20pm On Jul 20, 2012 |
Ninilowo:Somethin lyk dat also happened to me, i went to their office, dey told me to come bck, wen i luk at d cost of goin their again, i jst av to 4get it |
Re: Best And Worst Telecoms Customer Care Centres by Dhelake: 9:28pm On Jul 20, 2012 |
benzion72: Etisalat is the worst they are untrained they don't even know the basic terms in the GSM network. I lost my 1700 to etisalat daily BB subscription. They could not stop auto renewal for 17 days and they deducted 100 per day for 17 days each time I call themafter wasting a lot of my time they will say it has being removed but the second day 100 will be removed. To me Airtel is still the bestGbam! Dat is why i dnt subscribe wit ma etisalat line again ... Nxt time, lie to dem dat u want to activate anoda diff plan, dey would elp u stop d auto renewal stuff within 3mins .. |
Re: Best And Worst Telecoms Customer Care Centres by Ibadiarann(m): 9:54pm On Jul 20, 2012 |
Starcom customer care is not bad at all. 018041234. They pick ur call and attend to u nicely. |
Re: Best And Worst Telecoms Customer Care Centres by Okimski(m): 10:15pm On Jul 20, 2012 |
Argue it or not, Glo has the worst customer care. aside the delay they never has a solution to a problem. |
Re: Best And Worst Telecoms Customer Care Centres by fulli16(m): 10:17pm On Jul 20, 2012 |
for dose of u who say glo is the worse, probably because of their late response, i dont tink u have tried callin mtn. For me, etisalat is d best(Local champion)...i dont know of the worse! |
Re: Best And Worst Telecoms Customer Care Centres by kayswag100(m): 10:24pm On Jul 20, 2012 |
hey folks! D reason we @ airtel always seem in a hurry is because we have 2 attend 2 all subscribers on d average at 2min, 4 secs and most subscribers call with multiple issues (...though i m not excusing our poor CC behaviour @ tyms) some of u guys call in with ATTITUDE and MOST of u already knw d reason dropped balances ooccur on ur lines (subcription 4 text based services) but call in 2 lie hoping 2 get compensated! We are human; y'knw? 1 Like |
Re: Best And Worst Telecoms Customer Care Centres by kayswag100(m): 10:28pm On Jul 20, 2012 |
BTW, d reason there may be delays in u not reaching d CC is because HIGH END customers are GIVEN PRIORITY! U will notice dat ur calls goo thru based on ur line's monthly spendings! Just take note! |
Re: Best And Worst Telecoms Customer Care Centres by Kehnyshavin: 11:12pm On Jul 20, 2012 |
acidtalk: Silence is the best answer for ............ |
Re: Best And Worst Telecoms Customer Care Centres by Kehnyshavin: 11:17pm On Jul 20, 2012 |
acidtalk: if u had deemed it fit to read my comments,you my dear misguided fellow would realise,that iWas trying to correct an erroneus mistake he made(of which i also fell victim,mind u),MTN hav lapses bt d post iReplied to was(and is) no fault of dias.capiché? |
Re: Best And Worst Telecoms Customer Care Centres by Emperor5c(m): 11:48pm On Jul 20, 2012 |
MTN(emptyhen) is by far d worst of ‘em all. Tried callin their damned customer care line d whole day without any response.so i decided 2 cal @ night (12:20am) only 2 hear d voice of a staff who was obviously woken up 4rm sleep by my cal..i spent almost 10mins repeatin my complains 2 him. EMPTYHEN SUCKS 4REAL! |
Re: Best And Worst Telecoms Customer Care Centres by dfanthom(m): 12:07am On Jul 21, 2012 |
as far as i'm concerned, i've neva given two hoots bout the best or worst cos when you make a critical assessment, they are all the same to a great extent! etisalat has lost their goodwill where i am cos i loaded N4,000 airtime to subscribe for their data package & at the fourth recharge of N1,000, my balance remained N1,000. after spending 2hours tryin to reach the customer service officers which was an uphill task & unsuccessful, i sent a mail and till now, i've still not gotten a response! very sadd i'd say for a network who i suppose is a market challenger & i guess should be more responsive. NCC should wake up to their responsibilities. |
Re: Best And Worst Telecoms Customer Care Centres by luluosas(m): 12:22am On Jul 21, 2012 |
Ninilowo:When you finally got to their office, where you attended to or you were kicked out? |
Re: Best And Worst Telecoms Customer Care Centres by greatgod2012(f): 2:36am On Jul 21, 2012 |
Glo........... Irregular charges, when u try to call, it takes abt 1hr or more b4 picking ur call, they will beg u but never refunded, baba ijebu indeed, MTN......... Fair, i used to recharge my mtn line well b4, when i got my glo line, i relaxed a bit in recharging, after abt a week or so, mtn called me showing asort of concern trying to ask if anything happened to me or my buz , that call thrilled me, so i fell in love with it again. Multilinks......... Worst,no,worstest, dont try to call their CC f u're not ready to hear foolsh thngs, no appeal, no refund, no encouragement,infact thank god they are no more, and 've even thrown ther useless phone away n annoyance b4 they are dead |
Re: Best And Worst Telecoms Customer Care Centres by acidtalk: 4:30am On Jul 21, 2012 |
greatgod2012: MutltilinksTelkom, keeps getting worse instead of improving having that deal. Starcomms has totally taken over the CDMA network, but even starcomms is dwindling seriously. |
Re: Best And Worst Telecoms Customer Care Centres by dyabman(m): 6:01am On Jul 21, 2012 |
what ?? MTN is wack , GLO is worst , AIRTEL is wonderful , ETISALAT pure scam !.. NETWORK wise .. MTN still wack , GLO reasonable , AIRTEL awesome , ETISALAT still scam ( number wey no switch off na that time my pple imusalat go say e don die ) |
Re: Best And Worst Telecoms Customer Care Centres by Heymus(m): 6:20am On Jul 21, 2012 |
acidtalk:you dey mind am? Mtn? Return fiya! They still own me so many MB. @ present, and all u get to hear is "SORRY 4D INCONVINIENCY" all ova & ova again when u cal them. I used to loved them in d time past but i'm just taya ofdem. Useless |
Re: Best And Worst Telecoms Customer Care Centres by luluosas(m): 6:52am On Jul 21, 2012 |
Well, I don't know if there's any best among them. MTN representative once rudely attended to me and before I could explain the issue I was having, lo and behold, the guy dropped the phone on me. That was 2010 or earlier. Since Glo is my everyday network, sometimes I feel as if their customer representatives does not even have idea about the network they are working for. They make you to feel like you stupid or something. In fact, calling 121 is total waste of time as your call may be answered between 20 -35 minutes. So, I now use 171, though I pay N20 for the call, those people there appear more knowledgeable and time to answer you is short. |
Re: Best And Worst Telecoms Customer Care Centres by luluosas(m): 7:45am On Jul 21, 2012 |
kayswag100: hey folks! D reason we @ airtel always seem in a hurry is because we have 2 attend 2 all subscribers on d average at 2min, 4 secs and most subscribers call with multiple issuesMr. Airtel, what is position in that company? Or are you a troll? |
Re: Best And Worst Telecoms Customer Care Centres by kayswag100(m): 8:14am On Jul 21, 2012 |
^^^ oga doubting THOMAS, i v been JUST a CC Agent there 4 2yrs ok? |
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