We shld stop all dis, wen u work dere u kno hw d system work, we all ar human wit mood n we all work unda instructn, dere ar tins u wld luv 2 do bt..even ur own personal issue at work.. Guyz use IVR 4 some issues like package enquiries.

oluseg2: In my opinion, Glo has the worst customer care service in Nigeria. My reason is not far fetched;

It takes about twenty minutes to acutually get through to a customer care representative that will attend to you.
The customer care representatives have this standard way of telling you that the system is being attended to by the engineers hence they will not be able to access your account. Try to lay a complaint several times about your BB service and you will be able to confirm my point. This to me shows lack of dedication and deceit.

so it took 20 mins..men u were lucky ooo....i spent 55 mins calling there customer care, only to be told to call one number dat does exist...d best is still mtn, just get ur security number n use it on 180 n u r connected sharp sharp

BEST:MTN
WORST:GLOOOOOOOOOOO
though all are crazy bt i still dey manage mtn

Etisalat is it the best for now in terms of resolving customers issue but the problem they have is that they don't my call on time whenever i call them.
Airtel is the worst of all, even when your phone is switched off, it keeps ringing at the other end, giving the caller the impression that you don't want to pick his or her call.

One thing 'iFear' is to speak with some personnel who doesn't really have an idea or knowledge about the issue iCalled for.

Based on the 3 I've encountered, I'd say the 'best' 3 are -

1. Airtel
2. Etisalat
3. Glo

Before the Indians took over, one would've easliy given it to Zain (now Airtel).

The -ish with Glo is how much they love customers visiting their Glo outlet(s) for issues.

It takes at leat 15 minutes before the agent picks your call for Glo and Etisalat is about 9 - 12 mins.

Whilst noting that these guys are human, iBelieve they are trained to do their job and hence, should avoid their personal brouhaha conflicting with their work.

As far as this dude is concern all of them are the same in term of costomer care...ncc need to do something about them all

Best: Airtel
Worst: Etisalat

I spent one month to get back my data bundle. i requested for data bundle, the money was taken but the bundle was not credited to my account. i called and called till i get tired of complaining to glo customer care. lots of empty promises .....

MTN - FRUSTRATING IN DAY TIME. CALL AT NITE
GLO - PICK ON TIME WHEN CHARGED #20
AIRTEL - PICK UP RECENTLY
ETISALAT - NO IDEA

The best for me is etisalat followed by glo. The worst is mtn. Even if you go to their office, glo is berra but worst again is empty hen. MTN, the meaning is Most Troublesome Network.

Siloko26: Mtn worse constumer care line, if u want to call them make sure ur ba3 is full.

whn last did u cal them? They ans fast nw. Try it. Be curent

TroGunn: Always had good experience with Etisalat.

hmmm hav u gone 2 der ofice? D 1 in ph, whn i wnt there i was told am distrubin, i got mad n tro d sim on d lady, as i was goin out sm1 met me n apologis givin me d sim bak dat i shd cum nxt wk.

Glo is the worst,imagine a customer care staff saying she does not know what Youtube is but that she will transfer my call †✽ the unit in charge of blackberry

Airtel the worstest. Imagine, here in calabar no browsing on edge, gprs and 3G.

Nö reason, just like that fnr upto a week.

i no just like MTN at all.even in SA,they are rip offs.As per airtel..hmmmmmm what are Nigerians to expect when indians have virtually taken over most,if not all of the management positions.

[b][/b] icausually tried etisalat network after spending so much on MTN only to receive 20% of my recharge in the month of June.Etisalat credited me with 6900 Naira but i just hope its not a mistake sha.im hooked with Etisalat for the now ohhhhhhhhhhhhh

AIRTEL IS THE WORSE. NO CUSTOMER SERVICE CAN BE AS WORSE AS THEM

^^^
You sure?

Airtel is actually better in response time now; seems to be a case of how Stella Zain got her groove back cos prior to the 'Indianas' taking over their 'jonses', they were fast in picking up calls.