₦airaland Forum

Further to my query of 7th of October on this thread, l have received tremendous support and excellent customer care from the MTN staff in-charge of this forum especially JideSM. I am overwhelmed by the customer service and support, l never believed l can receive such from Nigeria talk the least of MTN. I honestly have a very different perception now and l am wowed at the care and energy put towards resolving this issue for me. I was advised to forget it by friends but through this forum my line has been restored and my credit replaced with extra. l am 100% very satisfied hence the inconvenience doesn't matter again.
Thank you so much MTN guys on this forum especially dear Peter.

Hello Jide, from around April 22 or thereabout, I used my MTN line to make call and calls came in while outside. on the 23 of September back and loaded the phone with credit, used the phone to make calls until 24 Sept when l decided to cut the SIM card in order to insert in my iPhone 5, but it was chip was destroyed. So l was given a welcome back pack and since then the number has not been working. I was told the service was slow to activate at MTN centre Abuja for about a week until l went to Lagos centre who told me the line has been recycled and that the welcome back was not activated for this reason.
I was told the line was recycled on the 20th September, but l topped up on the 23 sept which was accepted giving me a top up reference 330004821 at about 11.30am for the transaction. If it was recycled on 20September why did it took my credit on the 23rd of September and l used it until the chip was mistakenly destroyed the next day or two.
Please advise on way forward with my number and credit.