₦airaland Forum

Adinije:
IPhone 12 Pro Max 128gb White CU
BH: 86%
310k


IPhone 12 Pro Max 128gb Graphite CU
Important display message
BH: 89%
290k


IPhone 12 Pro Silver 128gb FU
Important D&C Message
BH: 84
300k


IPhone 12 Pro CU x2
Silver : 88%, Blue 89%
270k


IPhone XR Red 64gb FU
BH: 91%
160k

Adinije:
IPhone 13 128gb Blue CU
BH: 100%
290k


IPhone 12 Pro Max 128gb Blue CU x2
BH: 85%
320k


iPhone 12 Pro Silver 128GB FU x2
BH: 86%
390k


IPhone 12 Pro Silver 128gb FU
Important D&C Message
BH: 84
330k


IPhone 12 Pro Gold CU x2
BH: 88%
290k


IPhone 12 128gb White FU
BH: 87%
320k


IPhone XR 64gb Black FU x2
BH: 87%
160k


Original Apple Airpod 3
80k


Apple AirPod Pro with Charging Case
80k


Apple Watch 42mm Series 3 GPS Only
70k

Prayse:
The matter has been deliberated & Adinije and I have decided to send the pods to a third party to test and confirm, Moving forward we would seek to address whatever comes out of that arrangement privately, It’s fine now, issue has been sorted, Thanks.

Prayse:
GOOD DAY HOUSE, I Will Try to make this short and straight to the point


On the 12th of January 2023(Thursday), I requested for an airpod 2, and @Adinije indicated she’s got it, i sent a dm and we got talking, she sent pictures and all, i asked her if it’s fully functional, she said yes.. I’m not in Lagos state to test the item and I don’t have a bad relationship with her so out of trust, i took her word, paid for item and sent rider to pickup, it was a straight delivery …Rider picked up from and delivered straight to client

Fast forward to night, client called saying that the airpods audio quality is bad and subpar and it sounds like an inferior, i insisted that it’s not inferior and he should be sure of what he’s saying, he insisted also, his complaints were, the audio quality was bad, too low, when it’s plugged in you can barely hear a thing, it’s not loud, that night I told him to try testing it with another phone.
He started to doubt himself, so he gave the airpods to his brother to test and his brother noticed the issue, and complained of same thing, the brother uses an airpod 2 i sold to them also, he compared it and it was miles off, I told him to charge it fully that night and if it still gives thesame issue he should get back to me in the morning, He did and he contacted me in the morning saying same thing, even cleaned the tips of the pods and charged it full, still same issue

I contacted @Adinije that morning to inform her of this development, She asked me if i shipped it directly to him, i said Yes…She now requested for the serial no and pictures of the airpod, I had to request it from the guy and i sent it to her

She got it and i had to ask how we can find a possible solution to this because the client is bitter and we needed to find a solution


She said she reached out to people that are knowledgeable in airpod and they told her nothing like that and as long as it’s working and it’s original, i tried to emphasize to her that it’s not about the authenticity, I’m not debating that, the case is about the quality of audio from the airpods and surely since we both were not opportuned to test the item, how can we be soo sure of 100% functionality of the item & be soo dismissive of the clients complaint

She said “the device isn’t faulty, therefore the client doesn’t have a case”

I tried to make her understand that an airpod can be original, Yes, and still develop issues, doesn’t take away it’s originality, and dismissing the client in this manner is quite bizzare to do, I went further to ask if she has a replacement as a possible solution

She insisted that the device isn’t faulty, and if it is, i might want to tell her what needs to be fixed and she would gladly do that.

She further stated that returning it is not even an option, Why?? that buyer can still play fast one, she suggested i table it before much more knowledgeable people in the groupchat or the thread to get their opinions on this issue so as to find a solution

Please i just humbly request the opinions of my Ogas and Madams on this issue, because it’s starting to linger & so we can find a solution and move forward, Thanks


@RakiticBarca
@Wese90
@Adinije

Adinije:
Morning