₦airaland Forum

olahero:
cry me a river.

You are wicked o. The man said his mansion dey sink and you want make he come add river join the flood. pity am small now

I've submitted my petitions. Let's hope something comes out of it.

Ligxy:
Airtel called me with one of their numbers and immediately I saw the call, I rejected it. Only for me to receive a text thinking me for subscribing for some religious bull shit. And my 50 bucks wiped.
I called their customer support and they told me that I subscribed. I was so angry. Airtel is worse than others in stealing money from subscribers.

You can report them too. Maybe they will reap a class action suit from all of these corporate stealing someday.

Richiy:
My issue is with globacom. They charged me for data that I subscribed for and never gave me the data. This was last week.

Since then, I have called them 3 times and they keep saying they are sending the email to the"right quarters".

I wonder if they are using nipost to send emails now.

P.s, how do I call NCC? Their 622 number never goes through.

I experienced the same thing o. I called Airtel's customer service number (121) and insisted on speaking to supervisors after they all started sounding like recorded voices - "sorry it's non-refundable". You need to see how they were passing me around. sometimes keeping me on hold for 10 minutes and then cutting the call. Then, on two occasions, someone promised to send email to the owner of the short code but the next supervisor I spoke with could not confirm if that happened. They know what they're doing. They are trying to wear us out. They have the resources and we wouldn't want to waste our time over 50 naira. Just imagine if they do that successfully on 1 million subscribers each week. They will kep smiling to the bank and we just won't bother. Shebi it's just 50naira.

I didn't try NCC's numbers. I plan to submit my petition by hand. I already got the address of their office that is closest to me.

tosyne2much:
The one that annoys me most is the yeye advert that pops up on my phone every now and then... Immediately I unlock my phone! that yeye advert will pop up when my phone is locked so that by the time I unlock it, I will mistakenly click "ok" and my money will be wiped... I hav been smart enough not to fall for this trick until I unlocked my phone impatiently some days ago and my N50 was wiped


Who do we report to when the NCC that are meant to protect us against fraudulent practices or unjust deductions are even fighting for their own pocket? Smh

I agree o. we always assume that no one will fight for or protect us.

Come to think of it, who has time to be fighting over fifty naira? I think that is why we should be thinking of class action suits against corporate entities like this. Problem again, is the fact that the wheel of justice grinds slowly here in Nigeria

Kelklein:
Guy dial *902# then select 'STOP' option to deactivate those unsolicited SMS

and save urself all these headache..

Please confirm that dialing that code stops only unsolicited sms texts and not all automated sms (e.g. those from your financial institution).

As per the headache, that is the attitude they want all of us to have. That is what they bank on when they steal small money from millions of people in this manner. Who wants to embarrass himself over fifty naira? Just a few of us. Good enough for me, I don't have any serious things to do for the next few days so it's not really a headache for me.

If you want to submit your complaint online, you can go to

http://consumer.ncc.gov.ng/submit-a-complaint/ - NCC (It is required that you should contact the service provider first).

http://cpc.gov.ng/?page_id=911 - CPC

Meganewday:
Good Idea.. But how do we do that?

Go to NCC or CPC website. Use Google if you need help
Check if they have provision for lodging complaints online and write your complaint or
Check for the location of their office in your area. Go in and ask them for procedures to lodge a complain.

I'll prefer to write a proper letter with attachments so I probably won't lodge my complaint online.

Meganewday:
Na so MTN too do 4 me oo.. My #100 just go like that.. That thing pain me...

We need to learn to report them. They are not the final authority. NCC and CPC can have some serious input in matters like this if we take the matter to them. It's not about the money, rather it's the principle behind the deduction and their arrogance that is nauseating.

I know country is hard but it is harder to believe that corporate organizations will resort to petty stealing.

Airtel, on the 13th of August, deducted N50 (fifty naira) from my airtime for a subscription that was made without my knowledge, consent or authorization. I called their Airtel Premier Customer Service line (121) between the 17th and 27th August to request for some evidence that I requested for or activated this service but none was forthcoming. I also wrote Airtel but they stopped responding to my mails since Tuesday 30th August, 2016.

Their last response said they have conducted an investigation and found that I subscribed via sms (i.e. responded/replied to a sms broadcast) on 11/8/2016 at exactly 8:37pm. I requested that they should show me the sms that I sent or tell me the content because I don't have anything to that effect in my phone records or my memory. However, 4 days after I made the request for this sms, they have been unable to provide the sms that I sent. I know their claim of my subscription is a lie because the sms I received did not indicate that they need my consent to subscribe me.

If you are in my shoes, please petition NCC and CPC so that this fraud can be investigated and stopped. We should not be made to pay for some people's greed.

I will post my email correspondence with them later.

You can PM me if you need help with your petition to NCC and CPC. I am available till 10th of September and my service is free.

lalasticala, snake, tonto dike

cc: dragnet, honsule, puskin