Dantedasz: Hmm.
Why do I feel a sense of deja vu about this thread?
@OP,I've got a feeling in my guts that this ain't gonna end with smiles and hand shakes.
Will be back in two weeks when the messy stuff hits the fan.

tellwisdom: Bros, carry ur standing fan put inside the car; find one radio join am dey use your car dey go

Emperoh: Sorry guys but I have to deviate a little here to express a few concerns I have here.....especially at moderator Chelseabmw

Uboma just recommended an alternate dealer with good services and then he gets rapped and asked to stick within the ambits of the thread. Inspired goes on to advertise a job he's done and no one is asking him to open a separate thread for it? Isn't that action equal to an advert or what Uboma did by repping Calculus as a better and more reliable alternative? Is the issue non-delivery of the car or missing/non working gadgets?

@Inspired
Pride goes before a fall. I am one of the few premier dealers who started the auto section and made good sales rather silently. Competition was rife here then and you were one of those who broke the ceiling and shone like stars. But trust me, your services are becoming rather staid. Customer expectations are not being met and you over promise and under deliver. It is also good to note also that because of your reliability, you are able to command prices above the average here.

However your responses to certain cases leave very much to be desired. A client isn't interested in where you went, you didn't need to even let him know talk less of telling us. He wants his problem according to your promises SORTED and not advertising the car you brought! No matter how beautiful and lovely the car is, you haven't given him the satisfaction. Between April and now was more than enough time to assuage this guy before he comes here. But somehow you allowed it to. Maybe it is part of the strategy but I guess you hard earned reputation is getting more bashing. Or are you not conscious of the negative pr? Mind you it is not every bad situation you can turn into good pr. You even reneged on an agreement with a client and charged more. From 40 percent to 57.7 per cent and then 150k more. The 21 days you promised were not met. The guarantees you offered were not triggered until the client complained.

Whatever reason you have given, I am only asking you to please be a little more reactive rather than proactive to these issues. Yes, they are affecting our reputation as dealers here too. This is about The 3rd complaint of dissatisfaction in 4 months. Plus those that are still brewing that we may not know of.

Whatever you do, do not allow your present status get in the way of delivering your brand promises.

My 2 pence!

johnwizey: Anoda ogakpatanla case here.

lil max: Something is wrong i can feel it,if that means what i think it means we are in trouble Big trouble!