₦airaland Forum

thegame:
I'm sorry it took you this long to get due attention but what I was saying is still valid. Customer service personnel would help you better than the manager you were dissing. Twitter handles are handled by ''a type of customer care'' as well. Instead of wondering how the operations head got to his level because he was unable to refund your money, you could have directed complaints to the right unit.

Lets hope they give a favourable response by monday. And BTW, im not a DB staff!

well twitter handler...i made sure i mentioned notable bloggers and lawyers,making the whole thing public than the customer care thing just between you them on a phone call or one sided area of the bank..So the could always tell u Apologies 100 of times why still seating on ur hard earned money.

thegame:
I wouldn't be happy and its unfortunate. But the manager only proposed a solution because people had obviously been coming to that particular branch laying similar complaints. That was why he was quick to propose the fastest solution for payment of the ward. Then he called customer care to make enquiries about the debit.

I wasn't dissing the manager...matter of fact it was the customer care unit i was putting the heat on that day....Of which he was so confused and couldn't even address the situation properly ''jnr staff''..So he just simply directed me to OGA ''snr staff" whom he knows had more experience in the industry...OGa begin act as if he doesn't know the purpose of his company's product "DIAMONDWEBPAY"....That day was just too funny cos both of them were just going to and fro just to shove the wahala on either of themselves..Well both Oga and customer care guy are now my good friends,having told them i had shifted the case to headquarters..in fact whenever i come across the duo any where...They will be like ''How far your case??..

I also wanna believe if you were in such case...you will also ask for the manager instead of dealing with an amateur.

for all those asking about the predegree info....there u have it.

In collaboration with the JOINT UNIVERSITIES
PRELIMINARY EXAMINATIONS BOARD (JUPEB),
the Niger Delta University invites applications
from suitably qualified candidates for admission
into the Pre-degree Programmes for the
2015/2016 session.
The Programme leads to the award of the Joint
Universities Preliminary Examinations Board
(JUPEB) Certificates which enables candidates to
gain Direct Entry Admission into 200 level of the
degrees offered by the Niger Delta University and
other JUPEB affiliated Universities in Nigeria and
Universities abroad. The JUPEB Certificate is
equivalent to the Advance Level GCE or the Old
Higher School Certificates (HSC) or IJMB.
For admission into the Niger Delta University and
other JUPEB affiliate institutions, each candidate,
in addition to passing the prescribed JUPEB
examination for issuing the Direct Entry
Certificates, must satisfy all admission
requirements prescribed by Departments and
Faculties of choice.
ADMISSION REQUIREMENTS:
Candidates seeking admission into the JUPEB Predegree
Programmes must possess a minimum of
5 credit passes in at least Five (5) subjects at “O”
Level, including English Language and
Mathematics at not more than 2 sittings in the
GCE, SSCE (WAEC, NECO, NABTEB).
The following Faculties and Departments are
available.
1. FACULTY OF AGRICULTURE:
i. Department of Economics, Extension and
Rural Sociology
ii. Department of Crop and Soil Science
iii. Department of Fisheries and Aquatic
Studies
iv. Department of Animal Science
2. FACULTY OF ARTS:
i. Department of English and Literary Studies
ii. Department of History and Diplomacy
iii. Department of Theatre Arts
iv. Department of Philosophy
v. Department of Religious Studies
3. FACULTY OF BASIC MEDICAL SCIENCES:
i. Bio-Chemistry
ii. Medicine
iii. Medical Laboratory Science
4. FACULTY OF EDUCATION:
i. Department of Curriculum & Instruction
ii. Department of Educational Foundations
iii. Department of Vocational/Industrial
Technology
5. FACULTY OF ENGINEERING:
i. Department of Agricultural/Environmental
Engineering
ii. Department of Chemical Engineering
iii. Department of Civil Engineering/Hydrology
iv. Department of Electrical/Electronics
Engineering
v. Department of Mechanical/Marine
Engineering
vi. Department of Petroleum Engineering
6. FACULTY OF LAW:
i. Law
7. FACULTY OF MANAGEMENT SCIENCES:
i. Department of Finance & Accountancy:
a. Accountancy
b. Banking & Finance
c. Insurance
ii. Department of Business Administration
a. Management
b. Marketing
iii. Department of Office Information
Management
ADMISSION INTO A ONE-YEAR PRE-DEGREE PROGRAMME – 2015/2016
ACADEMIC SESSION
8. FACULTY OF NURSING:
i. Nursing
9. FACULTY OF PHARMACY:
i. Pharmacy
10. FACULTY OF SCIENCE:
i. Department of Biological Science
ii. Department of Computer Science
iii. Department of Geology
iv. Department of Mathematics Education
v. Department of Physics Education
vi. Department of Pure and Applied Chemistry
11. FACULTY OF SOCIAL SCIENCES:
i. Department of Economics
ii. Department of Geography/Environmental
Management
iii. Department of Political Science
iv. Department of Sociology
All the combinations above meet the entry
requirement for direct admission into Degree
Programmes in the Niger Delta University and
other JUPED affiliate Universities.
DURATION OF PROGRAMME:
The duration of the study is a minimum of one
Academic Session of two Semesters. It is strictly a
non-residential programme.
METHODS OF APPLICATION:
Registration is online on our website at
www.ndu.edu.ng or at www.ndu.ac starting from
Tuesday, September 15 – Wednesday, September
30, 2015. The Registration Process is as follows:
(a) Go to any Diamond, Sky or First Bank branch
in Nigeria.
Purchase an e-pin for Niger Delta University
Pre-degree Programme for a fee of
(N15,000.00). The University will not subsidize
other charges such as bank charges.
Go to the website
https://webpay.opus.com.ng and pay for your
pin online using your ATM or Credit card.
Instructions written on the site. Please ensure
you print your payment reference as the
authorization epin is on it.
Disclaimer: Please protect your ATM and
Credit Card details. The Niger Delta University
will not be held liable for any incidents.
(b) After Payment
Go online and log onto www.ndu.edu.ng and
link the site www.ndu.ac or go directly to
www.ndu.ac and click on Apply for predegree.
Complete the online application for
pre-degree.
Candidates who are to purchase the application
forms online should complete the following steps
and pay accordingly.
Log on to our admission website:
www.predegree.ndu.ac or www.ndu.edu.ng
Closing date for the submission of forms is
September 30, 2015.

.

thegame:
I sympathise with you but if you like, press charges and contact cbn efcc son nuc, you will not win this particular case.

Now, back to the issue. While I partly blame diamond for not reversing early or having issues with your transaction, I think you don't have anyone in the banking industry that can explain how things work to you, hence your claim of not being a novice when in fact, you actually are. You are here dissing the operations head and asking how he got there...well he got there with consistency + hard work and being courteous hence he wouldnt have a job at all. He could have directed you directly to the customer care but instead, he took his time to explain how others were doing it to you and the challenges they faced and apologised for his bank's error(note:bank, not unit).


This issue would be resolved by continuously contacting the customer care/e-business division of diamondBank. That manager can not do anything about this. He is in Operations Division, not Electronic Banking/electronic Business Division. As a matter of fact, the customer care can do more than the Manager on this matter. I believe we have a long way to go with electronic transactions but really, we are getting there. And yes, your transaction looked suspicious, hence the issue in the first place, if you ask me. 11 wards? The software may have picked something fishy up and now getting tougher contacting units to n fro in order to resolve. Also, the fault could be from the company too as they may not use diamond bank(i dont know how you got the info they use diamond bank anyway but thats confidential...and even if they use diamond bank, the money the forms get paid into might not be diamondBank account). In case they are not using diamond bank, it takes longer time to process.

Nigerian banks are one of the most regulated in the world. They are all practising the same thing being ordered by CBN with little variations. Not a single one of them will be delighted to hurt your feelings in anyway but What happened to you might have happened with FBN, Union, Heritage, GTB, Skye or any other. Instead of threatening with lawsuits, contact their key officers and express your displeasure. In the meantime, kindly sit back and keep sending mails and reminders on the subject to diamondBank. It will be resolved as soon as possible. Dont waste credit calling them, its the same as sending mails to them or talking to a customer care officer at any of their branches.

Lastly,I hope your wards are okay and did not lose the admission/enrolment?

Oh well tnx for your write up, no offense tho i suspect you a diamond bank staff, at least my my current twitter heat worked as i have gotten due attention....

You asked if the company''merchant" uses diamond bank to receive payments for that particular transaction...answer : YESSS
I went to and fro the company with my account statement of which the faulted transaction ref was picked from my transaction history to cross check on their Diamondwebpay received history if such transaction money was remitted into their account.

Same banking industry modus operandi explanation you talked about....I think i did talked with up to 6 team leaders via customer care unit on a lengthy call...Why was no reasonable explanation made on how the industry operates.

Software picking fishy tins : Well i use same debit card with same details for other local and international transactions and all have been smooth as i have never had reason to pay for one service twice.

Tnx 1ce more for stoping by....as i just got a twitter dm from diamond promising to revert by monday...hopefully i will update with a screenshot here as am using this page as follow up ref.[/quote]

ArseneWenger:
puskin? local champion #naJoke oo. Cc: lalasticlala, seun.

lol... tnx

puskin: biko front page... as not only my twitter mentions could erect this to thier snr staffs.

coolsix:
All this for N3,500 ?

its N3500 in 11transactions.

totaling N38,500.

the merchant wasn't credited in all transactions yet i was debited... of which the merchant requested i pay via teller since the services have been rendered and diamond bank doesn't want to account the money to them..

Goldenboy842:
What is the situation of things now

its being 6months now and diamondbank is not owning up...exposing them on twitter currently

Chartey:
. These bank agents are on Nairaland

copyd pull off

Chartey:
It is 13% conversion rate according to them. Take it up. They'll prove difficult but will give you if you keep piling pressure on them. Took 3 weeks and lots of argument for them to return mine. Send them a mail first.

boss

kendrick9:
will next week be okay for the online clearance or will it be too late? i planning to come next week

not late..

Joelfinest:
Abeg list don finish?

young man relax..

Dboyd:
besto pls when is the 2nd batch coming out

very soon

lizzlix:
bro please who or how do you get your items from e bay. I'm wondering if you have an affordable and reliable process.

i buy and ship to a nlander who dos shipping business, he resides in the u. s.... he ships to Nigeria every 2weeks...his prices are pocket friendly....... so when he ships to Nigeria... i pick up from his office.. just check tech market... his thread tops the section.

barajumbo:
besto pls i received a text dis morning nd am confused abt NDU pre degree programme ,giving us a chance for direct entry into 200l pls besto explain it for me cus am reli confused

visit the link in the sms to get a more detailed explanation.thank you

comfort48:
@besto I hv plenty questions.
1.like hw long is d sale of epin lasting
2.when will d admission status be uploadede in jamb site.
3.when will d names of direct entry candidates br shortlisted and where will it be on d jamb site or tru our phones.
3.what is d likely percentage increase in school fees.
4.will both direct entry candidates and utme do clearance together.
5.the direct entry admissions does it include medicine aspirants..
thanx as I await ur response.

aunty comfort... majority of all dz?? i have answered via dm on watsapp with you.

increase in skul fees is not certain yet... till the next session bill is officially released..

d. e will do clearance inline with post utme.

epin purchase will last till the beginning of new session but mind u.. its not abt the deadline... if you don't accept ur admision under a short duration... ur admission will be redrawn n served to another able candidate.

the rest?? i have treated with you and also on here.. nice day ma.

stormkiid:
Please besto we re still expecting the second list Jez try and brief us on it when should we be expecting it

locate the school's official helpline on the skul site and ask direct,as i have adressed dz on here before.

predegree form now 16,000naira and now also a direct admission into 200lvl.

drizzypat:
define poor??


Anyone that uses a device below standard?

See how shallow ur life is


Kim k uses a q10 and an I iphone 5,dangote barely use a browsing device

Are u anyway beta dan dem


Kids thinking owning a big fone is everything

Grow up nigga

yet u quoted me to ask if i got a beat headset
you need to get ur left brain checked.... anofia!!!

drizzypat:
do u even own a beats headset?


Dude stop hating

Mention a 20-25k fone that is better



Get a life already

not everyone is as poor as you
go and find ur mates..make ur life beta.

Dayvids:
k tnx...how abt the jamb admission status...anytin yet?

not yet..

go abt ur normal online Clearance as jamb admision letter is not mandatory yet until the management calls for verification... before then it will have been updated on jamb site.

tonjeola:
this 3much ooooo, Abeg no greee

you could imagine dem chilling off wit my 50naira in every dollar after my transaction was cancelled.
As Treasury single account is the order now... Its customers money they want to pick on now.

princetom1:
Oluwa o. This is robbery in daylight. Pls update as event unfold. Meanwhile, 2 of their senior officers call me this evening. Promising to refund my money

me dat got 0chill

bombarded dia email plus dia call agent.

AmenJoan:
Please share what you did

i made a transaction via ebay and was charged 226naira to a dollar...the seller was acting funny so i requested for a payback which he did..but diamond refunded me @ 173naira to a dollar

Dayvids:
Nope...jst my jamb reg no and admission no..i jst took d full admission documents i printed out jst in case...buh i hvnt gotten d epin up till now

Epin will be generated tomorw morning...try checking the bank by tomorw.

princetom1:
Am still battling UBA over my refund. Hopefully, it will get resolve tomorrow, that is After 8 days, well. Let's wait and see

diamond just refunded me @ 173naira..When i was charged @226naira.Battle mode activated.

All those amazed by the increase in Acceptance bill... its true and don't tink any1 is trying to swindle you.

For past years, it have been 11k...the 10k increase is a new development... also expect an increase in the school fees... As that's the next expectations...

Preciousorigho:
Where can i buy the basic form in Ndu

locate admision office at main campus... you will be directed to a building accross the etf block.,therein you be directed to ecobank yenegoa to make payment for the form.

pillan:
Hmmm,besto still can't see my status on jamb site..and am told we are to print out our original jamb AD letter..just wanna know if the school don forward the names

not yet

BlazeyJ:
@besto I'm thinking of storming amasomma tomorrow for my acceptance ePin stuff, im just thinking whether is too early or not.. Wat do u think

sales is yet to start