Program Overview Program Features Delivery Mode Prerequisites
Target Audience

Key Learning Outcomes Certification Details and Criteria Course Curriculum
About Us


Program Overview:

Learn how to unleash the power of digital channels with Ciel Consulting’s Digital Marketing 101 training course. In the digital era, businesses are reinventing their marketing strategies to better engage and connect with their customers. This course will equip you with the skills, insights, and digital know-how to be a highly effective digital marketer and generate a
measurable impact on your company’s bottom line.


Program Features:

2.5+ hours of high quality elearning

13 end-of-lesson quizzes

Lifetime access to high-quality, self-paced elearning content

Industry-recognized Course Completion Certificate

One assessment test at the end of the course



Delivery Mode:


Online Self Paced.



Prerequisites:

There are no prerequisites required to enroll in this course.
This Digital Marketing 101 Certification Training is ideal for freshers, traditional marketers, entrepreneurs, brand and communication managers, and sales professionals


Key Learning Outcomes:


By the end of this online Digital Marketing 101 course, you will be able to:
Understand the fundamentals of digital marketing Understand the customer lifecycle in marketing terminology Gain knowledge of future marketing trends and technology


Certification Details and Criteria:


Complete 85% of the online self-learning content

Pass the assessment test with a minimum score of 60%


Course Curriculum:


Section 0 - Course Introduction

Lesson 1 - Introduction


Section 1 - Fundamental Concepts of Digital Marketing

Lesson 1 - Introduction to Digital Marketing
Lesson 2 - History of Digital Marketing
Lesson 3 - Developing and Nurturing a Digital Culture
Lesson 4 - Where is Digital Marketing Headed
Lesson 5 - Global Impact of Digital Marketing

Section 2 - Customer Lifecycle

Lesson 1 - Acquisition Lesson 2 - Engagement Lesson 3 - Conversion
Lesson 4 - Onboarding, Retention, and Expansion


Section 3 - Marketing Technology

Lesson 1 - Mobile and IoT Lesson 2 - Analytics
Lesson 3 - Challenges of an Offline-Online Experience


Section 4 - The Future of Digital Marketing

Lesson 1 - A Peek Into the Future

About Us:


Ciel Consulting is the world’s #1 online bootcamp provider that enables learners through rigorous and highly specialized training.
We focus on emerging technologies and processes that are transforming the digital world, at a fraction of the cost and time as traditional approaches.
Over one million professionals and 2000 corporate training organizations have harnessed our award-winning programs to achieve their career and business goals.

[b]Customer Reviews:
We are confident that these procedures will enable you to pass the exam in one sitting.

Schedule;
Classes are available online and offline.

Weekend and weekday classes are available.

Venues:
Port Harcourt: 21 Oil field Avenue,off school road, Elelenwo, Port Harcourt.
FOR MORE DETAILS PLEASE CALL THE FOLLOWING Hotlines: 07039147221, www.cielgr.com

Ciel Consulting PMP® training is aligned with the new syllabus and exam structure 2021. It is designed to ensure that you clear the PMP® exam in the first attempt.
Our hands-on training approach, entrusted by 2,000+ learners, will help you to imbibe the workings of the 5 Process groups and 10 knowledge areas as prescribed by PMI®.
We guarantee that you’ll walk away with all the preparation and confidence you need to conquer the exam and earn the PMP® certification. The training is inline with PMBOK 6.

Our PMP Training is a comprehensive bundle which not only guarantees your exam success but also makes you a robust Project Manager.


Program Overview Program Features Delivery Mode Prerequisites
Target Audience

Key Learning Outcomes Certification Details and Criteria Course Curriculum
Customer Reviews

About Us


Program Overview:

Learn the fundamentals of project management and kick-start your career with this Introduction to Project Management course. This course covers the basics of PMP, agile, scrum, and Microsoft Project 2016.

Program Features:

6 hours of high-quality elearning content

15 end-of-chapter quizzes

5 downloadable ebooks

Course completion certificate

4 PDUs offered


Delivery Mode:


Online self-learning


Prerequisites:

There are no prerequisites. Anyone with an interest in the project management field may take this course.

Target Audience:

This Introduction to Project Management course is ideal for professionals who want to learn the fundamentals of project management and pursue a career in this booming field. It is ideal for project managers, associate/assistant project managers, team leads/team
managers, project executives/project engineers, software developers, and any professional aspiring to be a project manager.

When you complete this Introduction to Project Management course, you will be able to accomplish the following:
Master the fundamentals of project management and how portfolios, programs, and projects related to one another
Understand program evaluation and review technique, and perform qualitative risk analysis

Gain a fair understanding of agile methodologies and scrum topics

Learn how to manage projects using MS Project 2016


Certification Details and Criteria:


Complete 85% of the online self-learning course


Course Curriculum:


Lesson 01 - Introduction to Project Management

Introduction to Project Management
Objectives
Project
Project Management Program Management Portfolio Management
How Portfolios, Programs, and Projects Relate to One Another
Project Management Office Managing the Triple Constraints Organization Structure Functional Organization Projectized Organization
Matrix Organization
Project Lifecycle vs Product Lifecycle Project Management Process Map Project Management Process Groups Quiz

Lesson 02 - Project Management Techniques - Overview

Project Management Techniques Overview
Objectives
Project Selection Techniques
Project Selection Techniques (contd.) Project Selection Techniques (contd.) Work Breakdown Structure
Work Breakdown Structure Example
Gantt Chart
Gantt Chart Relationships
Network Diagram
Network Diagram Example
Critical Path Method
Program Evaluation and Review Technique
PERT Example
Earned Value Management
Quality Planning vs. Quality Assurance vs. Quality Control
Quality Management Concepts Responsibility Assignment Matrix and RACI Risk Categorization
Perform Qualitative Risk Analysis Perform Quantitative Risk Analysis Plan Risk Responses
Types of Contract
Stakeholder Engagement Assessment Matrix Stakeholder Engagement Assessment Matrix Example Quiz

Lesson 03 - Introduction to Agile and Scrum

Introduction to Agile and Scrum
Objectives
Agile Manifesto
Agile Project Management
Agile Project Management Life cycle
APM Framework What is Scrum Scrum History
Overview of Terminologies used in Scrum
Overview of Scrum Roles Best Practices of Scrum Quiz


Lesson 04 - Other Agile Methodologies

Other Agile Methodologies
Objectives
Overview of Agile Methodologies
Overview of Crystal
Introduction to Extreme Programming
Introduction to Dynamic Systems Development Method
Overview of Feature Driven Development
Agile Unified Process
Quiz

Lesson 05 - Managing Projects Using MS Project 2016

Introduction to Project Management
Objectives
Microsoft Project 2016
Basic Information for a New Project
Microsoft Project 2016 Interface
Create Project from a Blank Project Template Components of a Blank Project Template Create Project from an Existing Template Create Project from an Existing Project
Create Project from Microsoft Excel Workbook Create Project from Microsoft SharePoint Task List Types of Base Calendar
Create New Base Calendar
Set Baseline
Create a Template from a Completed Project
Create Task Dependencies with Links
Create Project Milestones
Timeline View Project Summary Resources Responsibility Matrix Types of Resources Add Resources
Add Resources (contd.) Work Resources Material Resources
Cost Resources Generic Resources Adding Date Constraints Setting Deadlines
Adding Project Percentage
Identifying Critical Path Using MS Project
Reports and Dashboards
Master Projects and Subprojects
Inter Project Dependencies
Resolve Resource Conflicts between Shared Projects
Quiz

Customer Reviews:
We are confident that these procedures will enable you to pass the exam in one sitting.

Schedule;
Classes are available online and offline.

Weekend and weekday classes are available.

Venues:
Port Harcourt: 21 Oil field Avenue,off school road, Elelenwo, Port Harcourt.
FOR MORE DETAILS PLEASE CALL THE FOLLOWING Hotlines: 07039147221, www.cielgr.com

Program Overview Program Features Delivery Mode Prerequisites Target Audience
Key Learning Outcomes

Certification Details and Criteria

Course Curriculum Customer Reviews About Us




Program Overview:

Ciel Consulting’s CISA® course is aligned with the latest 2019 edition of the CISA exam and ensures that you ace the exam on your first attempt. Most jobs in this field either require
or prefer that candidates have a CISA (Certified Information Systems Auditor) certification. The CISA training course will enhance your understanding of IS audit processes and also
help you understand how to protect information systems.



Program Features:

69 hours of blended learning

29 hours of Online self-paced learning

40 hours of instructor-led training

Five simulation exams

10 industry-based case studies

Five domain-wise test papers

Exam pass guarantee (except for Africa and the Indian subcontinent) Exam voucher included (except for Africa and the Indian subcontinent)


Delivery Mode:


Blended - Online self-paced learning and live virtual classroom

To get your CISA certification, you need to:

Submit the completed application within five years from the date of initially passing the examination
Get all the experience you’ve listed verified by your employers. The experience should have been gained within the 10-year period preceding the date of application or within five years of
passing the examination



Target Audience:


IS/IT auditors/consultants IT compliance managers Chief compliance officers
Chief risk and privacy officers

Security heads/directors

Security managers/architects



Key Learning Outcomes:

Upon completion of this CISA course, you will:

Be able to identify and assess vulnerabilities and report on compliance and institutional controls
Gain a better understanding of IS audit and assurance guidelines, standards, and best practices
Learn how to govern and control enterprise IT environments

Understand the acquisition, development, testing, and implementation of information systems

Develop a working knowledge of the five domains of CISA, as prescribed by ISACA Acquire the relevant knowledge and skills required to pass the CISA certification exam by
ISACA


To become a CISA certified professional, you must meet the following requirements: Pass the CISA examination
Submit an application for CISA certification

Adhere to the code of professional ethics

Adherence to the continuing professional education program

Compliance with the Information Systems Auditing Standards


Ciel Consulting Course Completion Criteria-


Online Classroom:

Attend one complete batch
Complete one simulation test with a minimum score of 60 percent


Online Self-Learning:

Complete 85 percent of the course
Complete one simulation test with a minimum score of 60 percent


Course Curriculum:


Domain 00 - Course Introduction
Domain 01 - Process of Auditing Information Systems
Domain 02 - Governance and Management of IT
Domain 03 - Information Systems Acquisition, Development, and Implementation
Domain 04 - Information Systems Operations, Maintenance, and Support
Domain 05 - Protection of Information Assets


Free Course: CISA® - What’s New 2018
Domain 01 - Process of Auditing Information Systems
Domain 02 - Governance and Management of IT
Domain 03 - Information Systems Acquisition, Development, and Implementation
Domain 04 - Information Systems Operations, Maintenance, and Support
Domain 05 - Protection of Information Assets

Customer Reviews:
We are confident that these procedures will enable you to pass the exam in one sitting.

Schedule;
Classes are available online and offline.

Weekend and weekday classes are available.

Venues:
Port Harcourt: 21 Oil field Avenue,off school road, Elelenwo, Port Harcourt.
FOR MORE DETAILS PLEASE CALL THE FOLLOWING Hotlines: 07039147221, www.cielgr.com

Program Overview Program Features Delivery Mode Prerequisites
Target Audience

Key Learning Outcomes Certification Details and Criteria Customer Reviews
About Us


Program Overview:

The CCBA Certification course covers the basic skills needed by business analyst professionals. CCBA is a formal recognition of a business analysis practitioner’s expertise,
based on the standards of the International Institute of Business Analysis (IIBA®).


Program Features:

16.5 hours of high quality e-learning content Courseware aligned to IIBA's 2016 CCBA release Lifetime access to self-paced learning
Industry-recognized course completion certificate

Three simulation tests

Six case studies

22 PDUs offered


Delivery Mode:


Online self-learning


Prerequisites:

You need to have at least 3,750 hours of business analysis work experience aligned with the BABOK® Guide in the last seven years (of which a minimum of 900 hours is in two of the six knowledge areas OR 500 hours in four of the six knowledge areas).
You also need to have 21 hours of professional development in the past four years and two references from a career manager, client, or CBAP® recipient.
The CCBA certification training is designed for individuals with some knowledge of business analysis and ideal for business professionals aspiring to become business analysts.


Key Learning Outcomes:

By the end of this Certification of Capability in Business Analysis (CCBA) course, you will:

Understand the skills and techniques needed to become a business analyst Execute and apply business analysis practices as outlined in the BABOK Guide Access and prioritize requirements in life cycle management
Deliver higher quality results with increased consistency and efficiency


Certification Details and Criteria:


Complete at least 85% of the CCBA course

Complete one assessment test with at least a 60% score


Course Curriculum:


Lesson 01: Introduction to IIBA and CCBA Certification

Introduction to CCBA Certification


Lesson 02: Introduction to BABOK v3

Introduction to BABOK v3
Business Analysis
Competencies of a Business Analyst
Techniques referred to by BABOK v3
Quiz
Key Takeaways

Lesson 03: Business Analysis Planning and Monitoring

Introduction to Business Analysis Planning and Monitoring
Plan Stakeholder Engagement
Plan Business Analysis Governance
Plan Business Analysis Information Management
Identify Business Analysis
Quiz
Key Takeaways
Case Study


Lesson 04: Elicitation and Collaboration

Introduction to Elicitation and Collaboration
Prepare For Elicitation Conduct Elicitation Confirm Elicitation Results
Communicate Business Analysis Information
Manage Stakeholder Collaboration
Quiz
Key Takeaways
Case Study


Lesson 05: Requirements Life Cycle Management

Introduction to Requirements Life Cycle Management
Trace Requirements Maintain Requirements Prioritize Requirements
Assess Requirements Changes
Approve Requirements
Quiz
Key Takeaways
Case Study


Lesson 06: Strategy Analysis

Introduction to Strategy Analysis
Analyze Current State Define Future State Assess Risks
Define Change Strategy
Quiz
Key Takeaways
Case Study

Lesson 07: Requirements Analysis and Design Definition

Introduction to Requirements Analysis and Design Definition
Specify and Model Requirements
Verify Requirements
Validate Requirements
Define Requirements Architecture
Define Design Options
Analyze Potential Value and Recommend Solution
Quiz
Key Takeaways
Case Study


Lesson 08: Solution Evaluation

Introduction to Solution Evaluation Measure Solution Performance Analyze Performance Measures Assess Solution Limitations
Assess Enterprise Limitations
Recommend Actions to Increase Solution Value
Quiz
Key Takeaways
Case Study

Customer Reviews:
We are confident that these procedures will enable you to pass the exam in one sitting.

Schedule;
Classes are available online and offline.

Weekend and weekday classes are available.

Venues:
Port Harcourt: 21 Oil field Avenue,off school road, Elelenwo, Port Harcourt.
FOR MORE DETAILS PLEASE CALL THE FOLLOWING Hotlines: 07039147221, www.cielgr.com

Ciel Consulting ACP® training is aligned with the new syllabus and exam structure 2021. It is designed to ensure that you clear the ACP® exam in the first attempt.
Our hands-on training approach, entrusted by 2,000+ learners, will help you to imbibe the workings of the knowledge areas as prescribed by PMI®.
We guarantee that you’ll walk away with all the preparation and confidence you need to conquer the exam and earn the ACP® certification. The training is inline with PMBOK 6.

Our ACP Training is a comprehensive bundle which not only guarantees your exam success but also makes you a robust Project Manager.

Program Overview Program Features Delivery Mode Prerequisites Target Audience
Key Learning Outcomes

Certification Alignment Certification Details and Criteria Course Curriculum
Course-end Projects

Customer Reviews

About Us




Program Overview:

This Agile ScrumMaster (ASM®) Training introduces you to Agile’s best practices and the nuances of Scrum methodology. Master the Agile Scrum project management approach and enhance your ability to develop and deliver quality products to customers. Use this
popular methodology to maximize business value while mitigating potential risks.



Program Features:

36 hours of applied learning

20 hours of instructor-led training

16 hours of high-quality content

Two live Scrum games and seven scenario-based Scrum games

One live project and case study

19 PDUs in self-paced learning and 24 PDUs in an online classroom

Exam fee included



Delivery Mode:


Online Bootcamp - Online self-paced learning and live virtual classroom
There are no prerequisites for the Agile Scrum Master online training course. It is suited for any professional aspiring for a management role.



Target Audience:


Team leaders

Project managers

Members of Scrum teams such as developers, ScrumMasters, and product owners

Managers of Scrum teams

Teams transitioning to Scrum

Professionals intending to pursue the ScrumMaster certification



Key Learning Outcomes:

This course will enable you to:

Become proficient in Scrum terminologies and their applications

Facilitate daily scrums, user stories, sprint planning, and sprint reviews

Produce different Scrum artifacts, including product backlog, sprint backlog, finished deliverables, and the definition of “done”
Implement a distributed Scrum of teams spread across vast geographies Grow into a ScrumMaster role within any organization implementing Scrum Setup and handle projects on a JIRA cloud site
Pass the EXIN Agile ScrumMaster exam on your first attempt

Apply best practices crucial for getting the maximum value from Scrum methodology



Certification Alignment:


Our Agile ScrumMaster is accredited by EXIN. We are the registered training provider for this course.

You can obtain a formal Agile ScrumMaster Training from a registered education provider (REP) like Ciel Consulting. Register with EXIN to purchase the exam voucher and schedule your web proctored exam online. Upon successfully passing the exam, you will be awarded the Agile ScrumMaster certification from EXIN.


Ciel Consulting Certification Criteria-


Complete at least 85 percent of the course or attend one complete batch
Complete one project and one simulation test with a minimum score of 65 percent


Course Curriculum:


Lesson 01 - Agile Way of Thinking

Introduction to Agile/Scrum
Why Agile
What makes Scrum adoptions successful
How do you know/measure it was successful


Lesson 02 - Other Agile Frameworks

Different development methodologies - Waterfall, XP, Crystal, DSDM, Lean
Linking Agile to DevOps and IT Service Management


Lesson 03 - Scrum Events and Artifacts

Three Pillars of Scrum
Scrum Values Scrum Life Cycle Sprint
Three Scrum Backlogs
Product Backlog
Four Scrum Ceremonies
Definition of Done

Lesson 04 - Scrum Roles Scrum master and product owner roles Attributes of good scrum masters Product owners
Failure mode
Team manager or developer role


Lesson 05 - Agile Estimating, Planning, Monitoring, and
Control User Stories and Epics Characteristics of Good User Stories Story Card
Splitting Stories
Determining a Value or Return on Investment (ROI) Prioritization Models
Velocity Planning Onion Roadmap/Release Planning Output of Release Planning Estimation
Cone of Uncertainty
Comparing Ideal Time with Story Points
Planning Poker
Affinity Estimation
Tracking Releases and Sprints Physical Progress Chart Communicating Progress Staying in Control


Lesson 06 - Agile on Complex Projects

Agile at scale
Scaled agile foundation introduction
Where to apply agile
Tools for agile project management

Lesson 07 - Adopting Agile

Adopting Agile
Transition plan for Agile transformation
Towards self-organization
Physical and cultural changes needed



Course End Projects:

Schedule;
Classes available online and offline.

Weekend and weekday classes are available.

Venues:

Corporate Head Office. 7 Brook Street, beside Campbell hotel, by Freedom Park, Lagos Island.

Port Harcourt: 21 Oil field Avenue,off school road, Elelenwo, Port Harcourt.

Lagos Mainland. 27 Moronfolu Street by Unilag, Akoka, Yaba, Lagos.

Abuja : House 67 Block 1A Kano street Area 1, Garki Abuja FCT. After Shehu Shagari mosque.

FOR MORE DETAILS PLEASE CALL THE FOLLOWING Hotlines: 07039147221, www.cielgr.com

[bb]Learn CISA with Ciel Consulting.[/b]

C[b]]Welcome To Ciel Consulting,[/b]
[OURSE DESCRIPTION[b][/b]
CISA certification, established and first offered by ISACA[/b], is now globally recognized and has acquired a big shape in the IT sphere. This credential validates the proven skills of IT professional in information technology auditing, control and security. This certification is considered pertinent for anyone who is aspired to join the elite ranks of Certified Information Systems Auditors. This credential elevates one's professional stature by empowering your proven skills and expertise.

For anyone who is in the profession of auditing, control and IT security, CISA training and certification impart power to move ahead in one's career, enhance one's credibility and increase one's earning potential. It also shows potential to present employers that one has all the credential that it takes to add value to their enterprise.

CISA training course - its significance

Recruiting and retaining IT professionals, who have comprehensive knowledge of information systems and its association with the success of an enterprise, is extremely significant for organizations. Companies these days are investing more into IT security, owing to the increased risks and complexity of information systems, the demands for trained and vendor certified IT auditing professionals have also risen.

CISA (Certified Information Systems Auditor) professional indulge in auditing, controlling, monitoring and assessing organizations' information technology and business system. This certification is established to value such professionals' expertise in computer systems audits, as it is world-renowned as the standard of achievement for individuals in IS audit, control or security profession. This credential thus forms the basis of measurement of one's expertise level in this profession.

[quote[b]]The CISA course has been designed for the following professionals:[/b]

Security Auditor
Information security professionals
Systems security professionals
Network security professionals
Pre-requisites to gain CISA Certification

Achieving the CISA exam successfully
Job requirements needed to be met (minimum of five years of professional IS audit, control, assurance or security work experience is required with some substitution and waivers)
Application submission is required for CISA Certification
Adherence to the Code of Professional Ethics
Adherence to the Continuing Professional Education Program
Compliance with the Information Systems Auditing Standards.
The CISA certification exam is conducted biannually in June and in December and consists of 200 multiple choice questions during a four-hour session.[/quote]

[b[b]]CISA Certification - advantages and benefits[[/b]/b]

CISA training and certification course demonstrates expertise on ISACA products and technologies and enhance employment opportunities for the professionals. This is a credential that keeps IT professionals' information system skills current and helps personal and professional development. Finally, we may conclude that CISA training course enhances professional recognition, credibility and earning potential.

Schedule;
Classes available online and offline.
Weekend and weekday classes are available.

Discount is available to a group of delegates and we run courses all year through. Count on us for your corporate and professional development .Contact us today on:

Venues:

Corporate Head Office. 7 Brook Street, beside Campbell hotel, by Freedom Park, Lagos Island.

Port Harcourt: 21 Oil field Avenue,off school road, Elelenwo, Port Harcourt.

Lagos Mainland. 27 Moronfolu Street by Unilag, Akoka, Yaba, Lagos.

Abuja : House 67 Block 1A Kano street Area 1, Garki Abuja FCT. After Shehu Shagari mosque.

FOR MORE DETAILS PLEASE CALL THE FOLLOWING Hotlines: 07039147221, www.cielgr.com

Simplilearn’s ITIL® 4 Foundation is the most accepted foundation-level ITIL certification available for IT professionals. The newly updated ITIL guidance will be called ITIL 4 which reflects the new versions role in supporting individuals and organizations during the Fourth Industrial Revolution. The ITIL 4 Foundation course is designed to introduce students
to the management of modern IT enabled services and the key concepts of service architecture. This course provides learners with an understanding of ITIL 4 including, common language and key concepts, the services lifecycle, how the lifecycle stages are linked, the processes involved, and the best practices for improving their work and the
work of their organization.

Program Overview:


Program Features:

16 hours of instructor-led training

Flexibility to choose classes

2 industry case studies

30 end of chapter quizzes and 2 simulation exams

Exam voucher included


Delivery Mode:


Online Bootcamp - Online self-paced learning and live virtual classroom



Prerequisites:

To take the ITIL 4 Foundation Certification exam, no prerequisite is required.

ITIL Foundation certification is one of the most highly valued qualifications on the resume of any ITSM professional. The ITIL 4 Foundation course is best suited for
IT Managers/IT Architects

System Administrators and Analysts Operations Manager, Database Administrators Process Owners, Practitioners
Service Delivery Professional, Quality Analyst

CIOs, CTOs, IT Directors


Key Learning Outcomes:


Gain a mastery of Service Management including, generic concepts, key principles, and ITIL 4 process models, all of which are required for the ITIL Foundation exam
Know how ITIL principles can help an individual to understand and apply service management in their organization
Understand how to use ITIL tools and techniques in order to improve efficiency and the customer experience
Know the purpose and key terms of 15 ITIL practices



Certification Alignment:

This ITIL 4 Foundation course is accredited by AXELOS


Table of Contents



1. Introduction to Service Management and ITIL
> 1.1 IT Service Management in the Modern World
> 1.2 About ITIL 4
> 1.3 The Structure and Benefits of the ITIL 4 Framework

1.3.1 The ITIL SVS

1.3.2 The Four Dimensions Model


2. Key Concepts of Service Management
> 2.1 Value and Value Co-Creation

2.1.1 Value Co-Creation
> 2.2 Organizations, Service Providers, Service Consumers, and Other Stakeholders

2.2.1 Service Providers

2.2.2 Service Consumers

2.2.3 Other Stakeholders
> 2.3 Products and Services

2.3.1 Configuring Resources for Value Creation

2.3.2 Service Offerings

> 2.4 Service Relationships

2.4.1 The Service Relationship Model

> 2.5 Value: Outcomes,Costs, and Risks

2.5.1 Outcomes

2.5.2 Costs

2.5.3 Risks

2.5.4 Utility and Warranty

> 2.6 Summary


3. The Four Dimensions of Service Management

> 3.1 0 rganizatio ns and People
> 3.2 Information and Technology
> 3.3 Partners and Suppliers




simplilearn

> 3.4 Value Streams and Processes

3A.1 Value Streams for Service Management

3.4.2 Processes

> 3.5 External Factors
> 3.6 Summary


4. The ITIL Service Value System

> 4.1 Service Value System Overvi-
> 4.2 Opportunity, Demand, and Value
> 4.3 The ITIL Guiding Principles

4.3.1 Focus on Value

4.3.2 Start Where You Are

4.3.3 Progress Iteratively with Feedback

4.3.4 Collaborate and Promote Visibility

4.3.5 Think and Work Holistically

4.3.6 Keep it Simple and Practical

4.3.7 Optimize and Automate

4.3.8 Principle Interaction

> 4.4 Governance

4.4.1 Governing Bodies and Governance

4.4.2 Governance in the SVS

> 4.5 Service Value Chain

4.5.1 Plan

4.5.2 Improve

4.5.3 Engage

4.5.4 Design and Transition

4.5.5 Obtain/build

4.5.6 Deliver and Support
> 4.6 Continual Improvement

4.6.1 Steps of the Continual
Improvement Model

4.6.2 Continual Improvement and the Guiding Principles
> 4.7 Practices
> 4.8 Summary

5. ITIL Management Practices
> 5.1 General Management PracticH 89

5.1.1 Architecture Management

5.1.2 Continual Improvement

5.1.3 Information Security Management

5.1.4 Knowledge Management

5.1.5 Measurement and Reporting

5.1.6 Organizational Change Management

5.1.7 Portfolio Management

5.1.8 Project Management

5.1.9 Relationship Management

5.1.10 Risk Management

5.1.11 Service Financial Management

5.1.12 Strategy Management

5.1.13 Supplier Management

5.1.14 Workforce and Talent Management


> 5.2 Service Management Practices

5.2.1 Availability Management

5.2.2 Business Analysis

5.2.3 Capacity and Performance Management

5.2.4 Change Control

5.2.5 Incident Management

5.2.6 IT Asset Management

5.2.7 Monitoring and Event Management

5.2.8 Problem Management

5.2.9 Release Management

5.2.10 Service Catalogue Management

5.2.11 Service Configuration Management

5.2.12 Service Continuity Management

5.2.13 Service Design

5.2.14 Service Desk

5.2.15 Service Level Management

5.2.16 Service Request Management

5.2.17 Service Validation and Testing

> 5.3 Technical Management Practices

5.3.1 Deployment Management

5.3.2 Infrastructure and Platform Management

5.3.3 Software Development and Management.


Schedule;
Classes available online and offline.

Weekend and weekday classes are available.

Venues:

Corporate Head Office. 7 Brook Street, beside Campbell hotel, by Freedom Park, Lagos Island.

Port Harcourt: 21 Oil field Avenue,off school road, Elelenwo, Port Harcourt.

Lagos Mainland. 27 Moronfolu Street by Unilag, Akoka, Yaba, Lagos.

Abuja : House 67 Block 1A Kano street Area 1, Garki Abuja FCT. After Shehu Shagari mosque.

FOR MORE DETAILS PLEASE CALL THE FOLLOWING Hotlines: 07039147221, www.cielgr.com

The world is packed with information; and most organizations struggle to recognize what information they have, why they need it, how long they need it for, and if it has any value. Furthermore, changes in law, such as the recent changes in the UAE employment law, often call for tighter controls on contract documentation, and lead to a need for enhanced management of human resource and contract records.

In addition, electronic information is under threat from cyberattack and personal information is at risk of exposure. As such, the development and implementation of a records management program that includes document control methods to identify, secure and protect critical information, is necessary for every organization.

This course conveys practical methods for identifying and developing the systems of records management and document control that an organization needs. By the end, each participant will have a plan of action as well as the necessary skills to assist with the development and implementation of an appropriate program for managing their organization’s documents, records and information.

Course Methodology

This course is highly interactive and utilizes methodology including group discussions, case studies, videos, participant presentations and problem-solving scenarios.

Course Objectives

By the end of the course, participants will be able to:

Develop a records management program to enhance the value of the organization’s information and reduce risk and cost
Develop document control methods to identify, secure, protect and retain critical information
Apply regulations and standards to the management of information for compliance
Identify risks associated with poor management of information to reduce penalties and cost
Develop an information asset register to identify critical information within their organization

Target Audience

This course is designed for individuals who manage, or who are involved with, any aspect of document control and records management.

This includes records and information managers, in-house counsel, privacy officers, information security and protection managers, litigation and discovery staff, compliance officers, internal auditors, IT and enterprise content management professionals, and administrative managers.

It has been specifically designed to support activities across all types and sizes of organizations and sectors working locally and globally.

Target Competencies
[/b]
Records Management
Document control
Information management
Information asset identification
Business case development

[b]Course Outline

The principles of managing information the organization: How your information is managed today
Definitions: Understanding what the information terms mean
Document control and records management:
Similarities and differences
Your organization
Identifying its type
Identifying its staff
Identifying its information
Defining information goals for the organization How to achieve information goals
Document control and records management program development process
Business case
Defining the purpose
What to include
Objectives of the case
Document Control specifics
Records Management specifics
Records review
Identification of documents and records Critical information, documents and records
Electronic and physical formats Storing records
Characteristics of a document control and records management program
File plans
Challenges and problems
Classification of records
Retention and disposition Laws, regulations, standards and business requirements Developing a retention schedule
Privacy and protection
Transparency
Integrity
Security
Business, historical and preservation archives
People, responsibilities and information awareness
Psychology of filing
Accountability
Communication and collaboration Creating the information management message
Knowledge transfer
Developing the education package Sponsorship and guidance from senior management
Planning and action
Information management strategy
Development of a plan to deliver document and records management
Policy and guidance writing
Information asset register Document control and records management process plans Change management Risk and recovery: Disaster prevention and continuity planning Education program
Creating an action plan
Location and Date
Ciel Consulting reserves the right to alter dates, content, venue and trainer.


HOTLINES: 07039147221, 08167198806

Ciel Consulting PMP® training is aligned with the new syllabus and exam structure 2021. It is designed to ensure that you clear the PMP® exam in the first attempt.
Our hands-on training approach, entrusted by 2,000+ learners, will help you to imbibe the workings of the 5 Process groups and 10 knowledge areas as prescribed by PMI®.
We guarantee that you’ll walk away with all the preparation and confidence you need to conquer the exam and earn the PMP® certification. The training is inline with PMBOK 6.

Our PMP Training is a comprehensive bundle which not only guarantees your exam success but also makes you a robust Project Manager.

It includes:

Training on Project Management Professional (PMP)
Free Exam Prep resources
Use of Primavera P6
Use of MS Project 2016

Course Syllabus:

Module 1 Business Environment (Exam Domain III)
Project management concepts
Project Life Cycles, Phases and Process Groups
Project Benefits and Value
Compliance
Change Management
External Business Environment Changes

Module 2 People (Exam Domain I)
Project Manager Role and Tuckman Ladder
Forming—The Project Manager
Storming
Norming
Performing
Adjourning

Module 3 Process – Design (Exam Domain II)
Governance Structure
Incremental Value
Project Methodology and Knowledge Areas
Agile and Hybrid Project Methodologies
Project Artifacts
Data Gathering and Analysis
Project Integration Overview
Project Integration Knowledge Areas

Module 4 Process – Constraints (Exam Domain II)
Project Scope Management
Project Schedule Management
Project Cost Management
Project Resources Management
Project Quality Management
Project Procurement Management
Project Risk Management

Module 5 Process – Managing and Closing (Exam Domain II)
Change Control
Stakeholder Engagement
Communications
Knowledge Transfer
Use of MS Project
Use of Primavera P6
Mock Exam and Certification

We are confident that these procedures will enable you to pass the exam in one sitting.

Please if you have any question concerning our project management training


We are confident that these procedures will enable you to pass the exam in one sitting.

Please if you have any question concerning our project management training


Schedule;
Classes available online and offline.

Weekend and weekday classes are available.

Venues:

Corporate Head Office. 7 Brook Street, beside Campbell hotel, by Freedom Park, Lagos Island.

Port Harcourt: 21 Oil field Avenue,off school road, Elelenwo, Port Harcourt.

Lagos Mainland. 27 Moronfolu Street by Unilag, Akoka, Yaba, Lagos.

Abuja : House 67 Block 1A Kano street Area 1, Garki Abuja FCT. After Shehu Shagari mosque.

FOR MORE DETAILS PLEASE CALL THE FOLLOWING Hotlines: 07039147221, www.cielgr.com

Cb]Ciel Consulting PMP® training[/b] is aligned with the new syllabus and exam structure 2021. It is designed to ensure that you clear the PMP® exam in the first attempt.
Our hands-on training approach, entrusted by 2,000+ learners, will help you to imbibe the workings of the 5 Process groups and 10 knowledge areas as prescribed by PMI®.
We guarantee that you’ll walk away with all the preparation and confidence you need to conquer the exam and earn the PMP® certification. The training is inline with PMBOK 6.

Our PMP Training is a comprehensive bundle which not only guarantees your exam success but also makes you a robust Project Manager.

It includes:

Training on Project Management Professional (PMP)
Free Exam Prep resources
Use of Primavera P6
Use of MS Project CCC

Course Syllabus:

Module 1 Business Environment (Exam Domain III)
Project management concepts
Project Life Cycles, Phases and Process Groups
Project Benefits and Value
Compliance
Change Management
External Business Environment Changes

Module 2 People (Exam Domain I)
Project Manager Role and Tuckman Ladder
Forming—The Project Manager
Storming
Norming
Performing
Adjourning

Module 3 Process – Design (Exam Domain II)
Governance Structure
Incremental Value
Project Methodology and Knowledge Areas
Agile and Hybrid Project Methodologies
Project Artifacts
Data Gathering and Analysis
Project Integration Overview
Project Integration Knowledge Areas

Module 4 Process – Constraints (Exam Domain II)
Project Scope Management
Project Schedule Management
Project Cost Management
Project Resources Management
Project Quality Management
Project Procurement Management
Project Risk Management

Module 5 Process – Managing and Closing (Exam Domain II)
Change Control
Stakeholder Engagement
Communications
Knowledge Transfer
Use of MS Project
Use of Primavera P6
Mock Exam and Certification

We are confident that these procedures will enable you to pass the exam in one sitting.

Please if you have any question concerning our project management training


We are confident that these procedures will enable you to pass the exam in one sitting.

Please if you have any question concerning our project management training


Schedule;
Classes available online and offline.

Weekend and weekday classes are available.

Venues:

Corporate Head Office. 7 Brook Street, beside Campbell hotel, by Freedom Park, Lagos Island.

Port Harcourt: 21 Oil field Avenue,off school road, Elelenwo, Port Harcourt.

Lagos Mainland. 27 Moronfolu Street by Unilag, Akoka, Yaba, Lagos.

Abuja : House 67 Block 1A Kano street Area 1, Garki Abuja FCT. After Shehu Shagari mosque.

FOR MORE DETAILS PLEASE CALL THE FOLLOWING Hotlines: 07039147221, www.cielgr.com

The Watermark Learning CBAP CERTIFICATION Study GUIDE .It includes:

Over 1,200 realistic questions - including case studies, scenarios, and knowledge-based questions
3 categories of exams: Warm-ups get you started and give feedback on weak and strong areas, Drills help focus on and study one Knowledge Area at a time, and Simulations give you realistic exam practice.
Drills also allow selecting techniques, underlying competencies, and BA key concepts.
Randomized and Tracked - each exam randomly generates a batch of questions, which are tracked to reduce duplication. See exam summaries to monitor your progress and readiness to sit for your real exam.
Simulations provide unlimited 120-question practice tests that are timed and help you become familiar with tricky case studies and their questions, just like the real exam.
Detailed feedback on every question - not only for the correct ans.wer but also incorrect ones. Includes BABOK® reference numbers for easy follow-up. Instantly available for warm-ups and drills and after simulations
Subscriptions allow instant 24/7 use of exams each day of your subscription

Digital Marketing Hands-on Masterclass
Why Attend
In simprse gives pale terms, "digital marketing is the promotion of products or brands via one or more forms of electronic media. Digital marketing differs from traditional marketing in that it involves the use of channels and methods that enable an organization to analyze marketing campaigns and understand what is working and what isn’t – typically in real time” (SAS). This courticipants richer understanding of the foundations of the new digital marketing landscape and provides them with a new set of stories, concepts, and tools to help them digitally create, distribute, promote and price products and services. Participants will have individual laptops for immediate practice and implementation of learned concepts. Hands-on application will be a vital advantage for participants attending this course.
Course Methodology
The course is action and deliverable oriented. It includes short presentations on relevant topics by the consultant and participants and the completion of the participants' own digital marketing plan using their workbook and the supplied laptops.
Course Objectives
By the end of the course, participants will be able to:
Evaluate the use of digital platforms in formulating a solid market strategy and identify appropriate business applications of each.
Recognize opportunities for using Search Engine Optimization (SEO) to provide value to their company and benefits to their customers.
Set up Google AdWords campaigns to enhance their organization’s engagement with customers and increase their organization’s overall market share through social media marketing.
Apply the concepts of Google Analytics to investigate marketing channels and learn how to leverage them.
Launch a full digital marketing campaign to enhance the interface with customers, generate sales leads, and create brand awareness.
Target Audience
The course is designed for marketing and communications professionals who wish to gain a greater understanding of digital marketing, social media, and the latest trends in marketing management. It is also beneficial for experienced managers responsible for developing and implementing marketing programs for their organizations. Individuals who aspire to marketing and communications roles or who are looking to expand their knowledge of best practices in these areas are also encouraged to attend.
Target Competencies
On-line marketing
Digital marketing planning
Social media scheduling
Generating sales leads

Location & Date

Ciel Consulting reserves the right to alter dates, content, venue and trainer.

Course Outline
Digital marketing: overview and scope Digital marketing versus traditional marketing B2B and B2C most ideal platforms:
Facebook
Twitter
LinkedIn
Business blogging
Auditing your website
The seven step digital marketing plan
Organizing your digital marketing calendar
Search engine optimization
SEO-definition
21 SEO tips that digital marketers need to know
Google AdWords
Setting up Google AdWords campaigns content structuring
Finding and selecting the right keywords
Campaign setup procedure
Organizing Ad groups
Optimizing landing pages
Bid management
Analytics – measure and fine-tune
Google Analytics
Understanding dashboard – audience | advertising | traffic source | content | conversions
Taking decisions based on Analytics reporting
Defining business goals and objectives
Measuring tools and methods
Measuring your site’s ROI
Introduction to goal conversion – tracking the conversions
Tracking social media traffic – advanced segmentation
Tracking phone calls with Google Analytics Integrating your Google AdWords campaigns into Google Analytics
Social media marketing: full engagement campaigns
Overview and some brief statistics
Social media marketing strategy
Setting up social media goals
Be selective
Find out where your targeted people connect Popular social media networks Facebook graph search – SEO for Facebook
Knowing your audience Setting up facebook Ads for your targeted demographics and their interests
Setting up LinkedIn Ads for your targeted industry and prospects Google Alerts – monitoring your brands, competitions, and industry trends Hashtags – best practices and tools
Inbound Marketing – overview and methodology
Self-hosted blogging – tips and tools
Lead generation
Ideas for content marketing Implementing social media - engaging your audience Tips to write social media updates Automating social media updates using Buffer Creating and editing amazing photos for your social media update without knowing graphic designing/Photoshop Scheduling your social media updates
Social media plugins to be incorporated with your website Measuring success Using Google Analytics to track performance
Bounce rate, time spent on site and conversions Tracking offline conversions

Corporate Head Office. 7 Brook Street, beside Campbell hotel, by Freedom Park, Lagos Island.

Port Harcourt: 21 Oil field Avenue,off school road, Elelenwo, Port Harcourt.

Lagos Mainland. 27 Moronfolu Street by Unilag, Akoka, Yaba, Lagos.

Abuja : House 67 Block 1A Kano street Area 1, Garki Abuja FCT. After Shehu Shagari mosque.

FOR MORE DETAILS PLEASE CALL THE FOLLOWING Hotlines: 07039147221, www.cielgr.com

Procurement is the process of finding and agreeing to terms, and acquiring goods, services, or works from an external source, often via a tendering or competitive bidding process. Procurement generally involves making buying decisions under conditions of scarcity. If sound data is available, it is good practice to make use of economic analysis methods such as …• Includes the processes required to acquire goods and services from outside the performing
organization to fulfill project scope requirements
• The procurement management processes are:
◦ Plan Procurements
◦ Conduct Procurements
◦ Administer Procurements
◦ Close Procurements
Please refer to figure 12-1, PMBOK® Guide Fourth Edition, page 314. This provides an overview
of the processes in Project Procurement Management.
© 2021 PMstudy.com. All rights reserved • Project Procurement Management has several terms and concepts, which need to be studied
and properly understood to perform well in the PMP exam.
• Please carefully study the terms and concepts explained in this section (also in the “Terms and
Concepts” module of our study materials) to fare well in the PMP exam.Identifies which project needs can be best met by acquiring products and services from
outside the project organization, versus those that can be accomplished by the project team
• Involves consideration of whether to procure, how to procure, what to procure, how much to
procure, and when to procure
© 2021 PMstudy.com. All rights reserved • Describes how the remaining procurement processes (from developing procurement
documents through contract closure) will be managed and includes:
◦ Types of contracts to be used
◦ Persons who prepare independent estimates and when
◦ Actions taken by the procurement department and the project team
◦ Sources of standardized procurement documents
◦ Methods to manage multiple providers
◦ Ways to coordinate procurements with the other aspects of the project• Involves receipt of bids or proposals from the sellers and application of the evaluation criteria
to select a seller
• Tools and Techniques used are:
◦ Bidder conferences
◦ Proposal evaluation techniques
◦ Independent estimates
◦ Expert judgment
◦ Advertising
◦ Internet research
◦ Procurement negotiations
• Important outputs are:
◦ Procurement contract award
◦ Selected sellers
© 2021 PMstudy.coEnsures that the seller’s performance meets procurement requirements
• Includes application of appropriate project management processes to the contractual
relationship(s) and integration of the outputs from these processes into the overall
management of the project
• Important Tools and Techniques
◦ Contract change control system
◦ Monitoring performance (performance reporting, procurement performance reviews,
inspections, and audits)
◦ Managing payments (payment systems, claims administration, and records management
system)
• Outputs
◦ Procurement documentation
◦ Change requests
◦ Updates to project management plan and organizational process assets
© 2021 PMstudy.com. All rights reserved 15Close Procurements
• Verifies that all work and deliverables from the contract are acceptable
• Early termination of the contract is a special case of procurement closure
• Tools and Techniques used are:
◦ Procurement audits
◦ Negotiated settlements
◦ Records management system
• Outputs are:
◦ Closed procurements
◦ Organizational process assets updates
© 2021 PMstudy.com. All rights reserved

Solve problems in your work area and organizations! Grow in your career!

The Lean Six Sigma Yellow Belt program introduces you to the world of problem solving using the six sigma way. This course can be learnt by anyone from a student to an experienced executive. Taught by a seasoned practitioner, the emphasis of the program is on practical orientation and application.

What you’ll learn

You will learn an improvement and problem solving methodology..
You will use a 5 step approach, and will be able to cut costs, improve customer satisfaction and reduce wastes in your business and processes.
You will learn to be a data-driven problem solver for your business.
You will begin usage of root-cause analysis techniques such as Brainstorming, Fishbone Diagram, 5 Whys, etc.
Interact with your trainer to get answers to course related questions.
Become a confident member of Six Sigma team in your organization.
Kick start your Six Sigma journey with a strong foundation.
Course Content

Introduction to Yellow Belt Program –> 1 lecture • 1hr 6min.
Measure It Right –> 1 lecture • 1hr 2min.
SIPOC –> 1 lecture • 1hr 8min.
Project Charter –> 1 lecture • 1hr 8min.
Analyze –> 1 lecture • 29min.
How to analyze data using excel –> 1 lecture • 11min.
Improve –> 1 lecture • 31min.
Control –> 1 lecture • 18min.


Requirements

Individuals who want to begin their career in the field of Quality.
Job seekers who are looking to enhance their resume and eliminate competition.
Also for those mid-to-senior level managers who wish to understand Six Sigma basics.
The Lean Six Sigma Yellow Belt program introduces you to the world of problem solving using the six sigma way. This course can be learnt by anyone from a student to an experienced executive. Taught by a seasoned practitioner, the emphasis of the program is on practical orientation and application.



Importantly, the usage of the techniques have been explained using excel and you don’t require any expensive tools or software.



Learning Outcomes:

What is Six Sigma and Why:



This course helps you understand Six Sigma principles, Six Sigma tools, Six Sigma examples but also helps you do a realistic Lean Six Sigma Yellow Belt project in a step-by-step manner. The structure of this Six Sigma Certification program allows you to understand how to easily apply your knowledge and skills in your work environment. This in-turn helps you get the desired visibility in your organization resulting in career growth and a positive impact on your salary. This Six Sigma Certification course not only adds the Lean Six Sigma Yellow Belt qualification to your skill set but also provides you an opportunity to enhance your resume helping you stand out in this competitive world.



Certification:



In addition to a training completion certificate, you will receive a lean six sigma certification from us when you successfully complete a project and submit to us.



Earn the reputation of being a data-driven problem solver for your business & Become a Lean Six Sigma Yellow Belt Certified Professional