₦airaland Forum

Akjerry: Chrisvicmal NOT TRYIN AT ALL
you guys need to check their forum here on nairaland

filled with complains.
i still have pending issues with them
money on calls alone enough to buy two power bank.

i made my complain on their thread and all the did was to quote me asking for proof which i immediately sent.
all i got as reply was OK.

yet no correction was made.


I GUESS THEY AINT THE PEOPLE OUR ADMIN USED TO KNOW.
mtchew

Check your email which you send to us between 28th/29th of August. We paid the amount you ask us to pay, you used different exchange rate to calculate your charges and you are here accusing us of hidden charges. Please tell me how we have wrong you or deceive you through our hidden charges which you claimed. If you have used the exchange rate on our site to do the calculation, calculate with the amount you ask us to pay and get a different price, then we are guilty as you claimed

The whole issue is a misunderstanding but the amount you ask us to pay through your email and also the final amount the supplier need to receive. When such mistake happen, you push all the blame on us and instead of telling us that such a mistake happened, all you do is to accuse of hidden charges.

cheapgadgets6: Nice thread...am new here...wia is your lag office address n do u ship laptops n fones..au much is express shipping n au mani daes wil it tk? Supose I gv u a link 2dae,au mani days wil it tk d good to get dwn hia? Pls b sincere,I nid year exact delivry time...tnx

If you are purchasing tablet,laptop,phone,solar charger,power bank,or liquid item, you will receive the product between 19th to 21st of September otherwise you will receive it between Monday/Tuesday next week

mastercee: So I'm to pay N17,347. If I pay tomorrow, pls when should I be expecting my goods in Nigeria

Yes as of today, you are to pay 17347naira. Your product will be sent through normal shipping and you will receive it between 19th to 21st of September

ekwulex: Hmmm, Chrisvicmall, chrisvicmall dealt me a big blow. I ordered goods from china and sent to their office, when I gave the lady( Elena)the list of all items I was expecting, she said they where complete. I had to go to their office in alaba 2 diffent times (all d way from ajah) then had them send my package 2 different times, because they divided my goods into 4 differnt shipment. I spent more money on transport and sending dan I ever dreamed of. Till today I still have some jewelries missing in their store in China and nothing is being done about it. All I can say is I have put a hold on importation for now, till I find a more reliable shipping company, it is well.

In order to help us here, we would like to ask some questions.
1.) When you ordered the product by yourself, did you order everything the same day and send to us or you ordered on different days?
2.) What is the name of the person you wrote as the receiver of the items. Did you write your CVM username or Elena or Victor or Chrisvicmall as the receiver of the items?
3.) Which day of the week did you purchase the item?
4.) Did you placed the order on http://chrisvicmall.com/place_order and also http://chrisvicmall.com/product-information to notify us that your products will be arriving on our office.

If Elena told you that all your product is with us, it is almost impossible that we should send them on different occasions. We will contact Elena for inquiry regarding your complain.

beatbug: dats whatsup my broda. So sad at did moment.

Your own case is almost the same to the 1-3 question we ask ekwulex. We have sent your product and we will check while you haven't received it up till now.

mastercee: Hi,

Pls I want the quotation of this product in Nigeria naira. Calculate for 5 lots http://www.aliexpress.com/store/product/5600mAh-Universal-Portable-Power-Bank-External-Battery-Charger-USB-cable-Interface-Converter-3pcs-lot/327874_1189852678.html

What are the payment process and how soon will I get my package here in Lagos

Waiting for your soonest reply

Product price : $64.50(5pieces)
Shipping fee : $30
Service charge : $10

Subtotal : $104.50
In naira : use http://chrisvicmall.com/amount_topay

pasqal09: http://www.aliexpress.com/item/2013-laptops-pc-14-inch-1366x768-Atom-D2550-Dual-core-four-threads-2-13-Ghz-Bare/1065391940.html

Pls check dis out for me.

Product price : 159.99usd
Shipping fee : $30
Service charge : $10

Subtotal : $189.99
In naira : use http://chrisvicmall.com/amount_topay

chemashie: I don't know what is happening to this people, I have three orders pending for more than a week and they have refused to communicate to me.

You ordered three different products. We have already received two of your product and they are in our China office. We cannot ship them because your order is incomplete. This is to help cut down on your expenses.

Akjerry: did you ever experience the issue of excess charge.

from my calculation i should pay about 2000 as balance but now its 4775
when i mailed her and called her she said as at the time i placed the order a dollar to naira was 166 and that's the charge rate they used.
i still do not know if they have their own rate different from the global rate.

really annoying.
the items are just samples.full purchase ought to be once i confirm product.

We would like to know how you did your own calculation.Did you use our exchange rate which you can find on http://chrisvicmall.com/amount_topay during your own calculation or you used a different exchange rate?

Your reply is important to us to help us improve our service.

Due to some business partnership we just completed, there are been some lapses in the area of communication,processing of order and attending of customers email. We do apologize to our beloved customers who we have offended or disappointed. For some days now, we have remained silent to your requested or slow in attending your questions or reply to your emails. We sincerely apologize go the stress which we have caused any of you.
In order to improve our service/serve you better, we have decided to apply some measures that can help you and us to work together with each other. Some of these measures are

1.) If you are purchasing things from China but want us to handle the shipping for you, please ask the seller to write your CVM username as the receiver of the product. Do not write Elena or Chrisvicmall or Victor as the receiver of the item. This is to enable us identify your product immediately we receive it. Besides, after purchasing the products you want, please navigate to http://chrisvicmall.com/place_order and place the order. Failure to do that might cause your transaction being delay.

2.) Please pay attention to time when calling our China office. If you want to contact us through phone/Wechat/online chat/email/, you can do that between 2a.m Nigeria to 12p.m Nigeria time. If you want to call Nigeria representative, please do that between 8a.m to 5p.m Nigeria time.

3.) Any order placed between Wednesday (11a.m Nigeria time) and Thursday (11a.m Nigeria time) have only about 30 percent of receiving the product the upper Monday. To avoid delay, always place your order at least 4-7days before each Friday.

4.) All orders placed on weekends will be processed on Monday. If your order has not been processed 24hours(apart from weekends) after you have placed the order, please contact us immediately.

5.) Once you make payment into our account, please place the order immediately to avoid being over charged as a result of the exchange rate.

Akjerry: this is really gettin out of hand.
money on calls really running high, .

just discovered their exchange rate is $165 to 1 naira.

many complaining of their calls not being attended to.(not in my case sha)

hidden charges

now i owe them what i never budgeted.

I GUESS ONE REASON WHY WE USE THEM IS MAJORLY TO MAKE PAYMENT?
DOES IT MEAN NO NAIRALANDER HAVE A DOMICILIARY ACCOUNT(dollar account)
i believe that will help cut these complain.

if you have one mail me o.

We would like to see evidence of the hidden charges you claimed. We believe that it is either the exchange rate increase before you placed your order or that there is miscalculation somewhere. We look forward to your reply either here or email

We would like to know

To all who we have disappointed or offended, we do apologize. For sometime we have remained almost silent to your request due to some things we are working on the background. We do apologize if our action has affected your business in one way or the other.

In order to improve our service/serve you better, we have decided to apply some measures that can help you and us to work together with each other. Some of these measures are

1.) If you are purchasing things from China but want us to handle the shipping for you, please ask the seller to write your CVM username as the receiver of the product. Do not write Elena or Chrisvicmall or Victor as the receiver of the item. This is to enable us identify your product immediately we receive it. Besides, after purchasing the products you want, please navigate to http://chrisvicmall.com/place_order and place the order. Failure to do that might cause your transaction being delay.

2.) Please pay attention to time when calling our China office. If you want to contact us through phone/Wechat/online chat/email/, you can do that between 2a.m Nigeria to 12p.m Nigeria time. If you want to call Nigeria representative, please do that between 8a.m to 5p.m Nigeria time.

3.) Any order placed between Wednesday (11a.m Nigeria time) and Thursday (11a.m Nigeria time) have only about 30 percent of receiving the product the upper Monday. To avoid delay, always place your order at least 4-7days before each Friday.

4.) All orders placed on weekends will be processed on Monday. If your order has not been processed 24hours(apart from weekends) after you have placed the order, please contact us immediately.

5.) Once you make payment into our account, please place the order immediately to avoid being over charged as a result of the exchange rate.


Our online Chat will go back to normal starting from Monday 2nd of September. If you are experiencing network issue, please use connect with us through Wechat. Our Wechat id is Chrisvicmall

mayorall: Please do you still ship power banks.

Yes but not express shipping

hollermeelaycon: pls giv me d bill for d two

You didn't specify the bundle you need in the second link. Waiting for your reply

ameh99: Do u have collection office in Abuja?

Currently we do not have collection office in Abuja. You will collect the product at the transport service office

Archangelhenrio: @Chrisvicmall:
i deposited the sum of 5000naira yesterday afternoon, tried to credit it this morning, yet it couldn't credit at all. You sent a mail that i owe the sum of 4765. I want you to deduct the debt from there and update my balance, please.
My Username is ARCHANGEL HENRIO.

Please try it again. If the problem insist, let us know

@hollermeelaycon

Which of the products you listed do you want to purchase?

bejay1: @OP, Can you please check this link and give me the quotation for 5pieces in naira. http://www.aliexpress.com/item/cheapest-Phone-call-tablet-MTK6515-512mb-4GB-tablet-7-with-bluetooth-and-FM/1025998963.html

Product Price : $259.20
Shipping fee : $60
Service charge : $10

Subtotal : $326.2
In naira : 53823naira (http://chrisvicmall.com/amount_topay

[quote author=temhab][/quote]The link you posted is alibaba link. It doesn't has specific price. Contact the seller and get the price of the product and the the seller number. After that, we can proceed with price quotation.

Ponybiz: l hope u work with alibaba too.

Yes

Iykecollins: Cvm I have credited my account with you, I haven't seen any payment receipt notice, I am also waiting for the third seller to ship my product so that I will have the tracking number to fill the purchase form, Expecting a fair deal

Normally we don't send payment receipt. You can view all your payment history on this link http://chrisvicmall.com/payment-history

confluence: @chrisvicmall ,can you help purchase 300 pcs of jeans from alibaba

Yes we can but first you need to email or chat with the seller. Get the seller's information and the amount of the product. Once you get the information, contact us for quotation

solomonsojay: @CVM, I got a message to pay for my 1kg order shipment, I will pay to my account dis morning, that I'm ownin is #3,500+ after deductin the last money my...bt I want my products at the airport.

After I pay this morning I will inform you so it can be credit instantly.

@CVM, pls work on gettin an online payment system so we dnt have to jump to bank everytime but rather pay with card directly to your website.

Our agent is on his way to the airport now. You can make the payment and meet him at the airport. If you want to make the payment online, follow the instruction below
1.) Log into your CVM account and navigate to http://chrisvicmall.com/buyer/how-to-buy-product/
2.) Scroll down the page, you will see a form that ask you the amount you want to pay.
3.) Enter the amount and click on "Buy Now"
4.) The page will take you to the payment page. After making the payment, you will be redirect back to our page and your account will be credited automatically.

bigdot1759: do you also work with ebay as well

Not Yet

Seton: Pls CVM, what is the latest about my product. Cant get any of you guys. I need those products for the clients and for promotion by tomorrow latest

Check your mail

bajugbajug: Pls a seller promised to send a free sample of 2gig and 4gig micro SD memory card to ur office. Av u received it? My user name is BAJULAIYE. Tanks

Did you inform us about it by filling this form (http://chrisvicmall.com/product-information)?

Iykecollins: Cvm, can I send stuffs to your office and later credit my account? I have goods worth up to 8kg and from different sellers and I want them to be shipped at once. Please how do I go about it

You can do that. For more information, visit http://chrisvicmall.com/buyer/buy-from-aliexpress-and-alibaba/

Dazzled: Hello CVM, please I couldn't fill the expected order form as u instructed. Send down the goods that have bedazzled written on it to me. And the order I placed on your site that you didn't purchase, please send everything down. As for the necklace, let there be a refund if its not found.

We have already send your product and today we just receive another product that belongs to you

Iykecollins: Cvm, can I send stuffs to your office and later credit my account? I have goods worth up to 8kg and from different sellers and I want them to be shipped at once. Please how do I go about it

After purchasing from all the sellers, once they send the product ask for the tracking number of each of the product and visit http://chrisvicmall.com/product-information and enter the information of each of the product. Let's assume that you purchase from 5 sellers, you need to enter the information for each of the product on http://chrisvicmall.com/product-information This means that you need to submit the form 5 times

kwammy5000: Hello chrisvicmal,

I have some product that I wanted to purchase from ali express, do I send the lin from here or through my e mail. I need a prompt service as my clients are waiting.
Help me to calculate the shipping and the service charge so I can pay.

You can send the link of the product to our email or you can send it here for quotation

teema22: @chrisvic, I used chrisvicmall's china address as my aliexpress address after the sellers have agreed to ship to china address, but when I placed order, a message popped up that the products can not be delivered to the selected address. What do I do?

If you have to use our address, you need to chat with the seller. The seller will give you instruction on how to do that

Question of the day

Lady Winona: It really is a pity. I really don't understand why so much delay. Today will make it the 5 th day I have paid and til now, it looks like I am literally begging for my business transactions to be honoured.
Hello victor, if you are reading this, please understand that as humans, we do want to trust you. In my own case, I must confess that I am getting worried, since till now, there is no indication in my page that I have paid, no transaction in my tracking status. Nothing. Had anyone experienced this? What did you do to resolve this?

teema22: @chrisvic, I paid into your diamond acct since morning, and till now, am unable to credit my acct. I sent you mails, no response.. Please, credit my acct

If you pay into our account, go ahead and place your order. Your account will be credited before we purchase the product. Moreover you can credit the account by yourself here http://chrisvicmall.com/creditaccount

If your account cannot be credited, please send email to us and include your teller number, amount paid, and username

peacettw: Hello everyone,
Pls, I am here to please appeal to victor to please credit my account having paid some days ago. I also want to ask that my suppliers be paid as promised so dt they can start making my products.
I appreciate that you are busy and all but I would like to use this forum considering that you come here all the time and ask that you honour of agreement.

Please contact Victor to rectify the issue