₦airaland Forum

Mr Nduka Udeh, Please I’m not even screaming over the phone again. Please help me get my items out. It’s been over 6 weeks now for a shipment you promised will take 1 week. I have had to rent the items on 3 occasions now because mine haven’t arrived. Worse of all, I have had to make a nuisance of myself before getting the faintest of news on my items. One moment they say it hasn’t left the US, when I offer to have someone come retrieve it, they say it has already flown... 2 weeks later when I demand why the item is not in Nigeria, I hear it hasn’t left again. Please why would your people be playing with people’s livelihood like this. This is such a sad experience for me. To think I have had similar experiences in the past with your company but chose to give you another chance. Anyway, at this rate I will only plead till I’m backed against the wall. If the items are in the US, I will like to have them back. If they have been shipped out, I will like to know precisely when I will get them. If I can’t get this information ASAP, then all the promises in your adverts are false. Please make this right. Shipment #6810 So you don’t call me a fake poster or some competitor. I was loyal to your company to a fault. Shipped cars with you and refered so many people to you till the complaints started pouring in. Even this posts won’t have come from me had I gotten proper correspondence from your staff. But no. In fact the last email sent to me asked me not to bother calling. That I will be updated when there is a change in status of my item. And you can guess it, there is no date to when that will happen. This is not how customers are satisfied and kept. Spending so much money advertising is money down the drain if you don’t spend as much to keep the ones you already have. God bless you

Nduka193:
Hi Nairalanders,

I wont hide my identity and will tell everyone who this is upfront. I am Nduka Udeh, President/CEO of Shoptomydoor, and based on some comments l have seen here have decided to open up this forum to tell people who we are and what we stand for, but also to provide an avenue where those with questions and suggestions on what we can do to improve our service can reach me directly.

We run a great service that we have perfected since entering Nigeria in 2009 and l am confident to say we probably run the most efficient delivery service for Nigerian shoppers from USA and UK, delivering right to your door step anywhere in Nigeria. We also run services from China that we are rapidly improving to be at par with our delivery from US and UK, but in all, whether shopping and shipping from USA, UK or China, you will get the best experience from us. In all we provide the most cost effective method of delivering your shipment right to your door. I say the most cost effective because we have lowered our prices to the point where we know it is affordable to all.

Please understand that this is no means our customer service medium and all who have any questions or issues with the service they may be getting from us should reach out directly to our customer service team at +234 0700 800 8000 (9am to 6pm, Mondays to Friday). You can also chat online with us or email us at contact@shoptomydoor.com

A lot have inquired into how genuine we are. Some have wondered if when they ship with us whether they will actually receive their items. Some have had to spend hundreds to first of all come to our Lagos office to verify if we truly exist before deciding to patronize us. I truely understand the apprehension with Nigerians but will like to address this issue by asking all who want to know if we are real to visit the following links below.

http://www.shoptomydoor.com/TheyTrustUs.html

One guarantee we make is straight forward. Anything shipped through us is guaranteed to be delivered. If it is not, you will be fully refunded the full cost of your items as well as shipping cost. Learn more about this from the link below, and this is boldly stated on our websites home page as well.

http://www.shoptomydoor.com/GuaranteedDelivery.html

One thing l have noticed is some very negative comments right here on nairaland that we have traced to fake accounts from people who do not exist. These we have seen as been from competitors whose business has been found to have crashed as they have not been able to compete with us. Please ignore any comment you see here on Nairaland where we have asked they person to provide details of their order, but they have refused to do this. These are truly jealous competitors parading as real customers in an effort to prevent Nigerians from benefiting from our excellent service.

To really learn about the quality of our service, l will like all to look at these actual testimonials from customers. Before you start to wonder if they are real or not, l am sure you have clicked on the first link we have provided that shows we have partnered in the past with Visa, MasterCard and over ten Nigerian banks. For sure these entities will not partner with us if their staffs have not tried and tested our service and found it to be genuine. Anyway, see real, unadultrated testemonials at

http://www.shoptomydoor.com/testimonials.php - Click on site testemonial.

I believe the information l have just provided is more than enough for all to make a decision. Like l said, please ignore the post from people whom we ask to provide their order details here and who never do. They are just competitors whose business have crashed due to the competition and better service we have provided.

Fell free to let me know your thoughts, suggestions and ways to improve our service right here. Shoptomydoor is a company that is there to make shopping abroad easy and very cost effective for Nigerians and we will listen positively to all your suggestions.

Best Regards,
Nduka Udeh
President/CEO - Shoptomydoor.com

2-4 business days. Wao! So how come I paid over $400 in shipping cost of an item since 15th of August and still haven't received it. Shoptomydoor is a complete fraud. And all I see is a very greedy company. Because you want to consolidate people's items with others, you don't mind delaying shipment for up to a month. And changing your name from aascargo due to bad PR did not change your company ethics at all. I received a call after dragging you on social media 2 weeks ago that the items were backlogged and have just been shipped on Friday the 13th of September, 11 days later, I still don't have my items. I will be spending over N100,000 renting items I bought and shipped by air 6 weeks ago because of your gross incompetence as a company and you guys are spending money advertising for more business. Why not improve your capacity to deliver on time before putting people's businesses at risk? changing your business name a million times will not help you with the volume of bad reviews you are getting. At the end of the day, the joke is on you.

shoptomydoor:
Good day Carkeyng we sincerely apologize for every inconvenience you have experienced while using our service. Kindly know that we do not advertise misleading Adverts as we deliver 100% what we advertise. We understand that we may not be perfect but do know that we are constantly striving to ensure maximum customer satisfaction is 100%. We have improved the service in so many ways from the the transit time that we now have 2-4 business days for air, to our Ocean shipping that is currently now faster. Kindly know that we have some batches of shipment at the Nigerian Airport currently undergoing customs clearance. . Please do know that no representative will ever block you using our platform to get update, this is strictly against our company policy. We will be glad if you can provide us with the details of the shipment to have this looked into. We will be looking forward to hearing from you, once more our sincere apologies for every inconvenience this must have caused you, you are truly appreciated.