₦airaland Forum

Olamak1:
You can inform them of your plan to escalate the matter to the said institutions if they fail to refund your money. Thereafter, visit playstore (if you're using android) or apple store and give them bad ratings, giving details of what transpired......

Olamak1:
Sorry about your ordeal! Klasha has turn itself to torn in the flesh of their subscribers. So unfortunate!

Unfortunately, I don't know how to go about issue like this.

May be you should report them to CBN or NDIC on X (Twitter)

Olamak1:
I thought as much because it's better to lose $4 ( or whatever amount it is) creating a new card than losing everything.

PubgAvicii:
Just forget klasha and seek for better virtual cards like grey or this new geotop up master platinum card

SaintUlot:
How many years is their card validity?

jboixxx:
[color=#0000ff]Create a new complain and hear what another cc will say cuz refund should hit your card/wallet (whichever that's available). Or simply create a new card and get your fund. Maybe they've reviewed their policy cuz my refund hit my card within hrs last week. Just considering whether to order with it or get a withdrawal.

If you need your sanity intact (lol), leave these fintechs and get a physical $ card. [/color]

PotatoSalad:
Nope. I used nin

PotatoSalad:
Access Bank.
Annual charge should be equivalent of card maintenance fee in naira. Not sure.
$100 to open. Two people with Access bank accounts.

PotatoSalad:
Lol this was why I stopped using grey for AliExpress shopping. I use dom card now. No hidden fees

SaintUlot:
How long does Ems normally take to receive someone item.

Sonrexx:
Usually I skip or look for alternative stores which don't use Nipost/DHL/FEDEX/EMS who have the particular item am in need of with only AliExpress Standard Shipping.
I know all most all batteries usually comes with NIPOST on AliExpress

Sonrexx:
If you show them the tracking details and amount charged, trust me they will, I've done so before
Aliexperess Standard Shipping is home delivery as you and we all in this platform knows it doesn't involve delivery fee because it's home delivery, I've been educated a little about it by the Speedaf agent

Sonrexx:
This is what I'll do, chat up the seller if truly the logistics shipping company was changed from AliExpress Standard Shipping, they will give you a 1 or 2 dollar refund, happened to me.
THIS IS ONLY IF THEY CHANGED THE SHIPPING COMPANY.

Olamak1:
I had experience with EMS delivery for the first time last December in respect of one Anker Motion boom + speaker.

The Postmistress called and told me to come with 5k to pick the item. But when I got there, I told her I wouldn't pay more than 1k. After dragging the matter with her for a while, I eventually parted with 2k......

Nigerians just looking for the slightest opportunity to extort fellow Nigerians.

So unfortunate!

Olamak1:
On the first paragraph, yes, it used to be hassle-free.
Besides, I think I should add this, probably it might help: after funding your wallet or card but discover that the money doesn't reflect on the dashboard or the card, you may have to refresh the page before the cash could drop (I do it often). To do that, put a finger anywhere on the phone screen and swipe down. Do it like 2 or 3 times to show that the web bage is being refreshed. Then go back and check your wallet or card to see if you've been credited.

Moreover, multi-tasking on smartphones should be a seamless effort, that's why I can't understand why your bank app refuses to run side - by - side Bitnob app when minimized.

If you can multitask using other apps on your device without experiening any difficulty, then you may consider checking the security measures activated on your bank app – to see why it closes whenever you minimize it.

For security purpose, some financial apps do log out users whenever they become inactive for a couple of seconds or minutes, with a message "your session has expired " or"timed out". So one has to be extremely fast when using such apps for multi-tasking.

mctfopt:
Ok, it may depend on your phone. I can open 6 apps and minimise to open any bank app I like without closing the app minimised.

It's all good. Well done.

Olamak1:
The last time I used my Bitnob card ( I use Grey as alternative) was during the Aliexpress March sales, that's why am surprised to see this ugly update now. Both wallet and card funding used to be automatic and instantaneous.

mctfopt:
Don't close the bitnob app once you open it. Copy amount in naira to pay. Copy reference no too to add to transaction reference when doing transfer.. Once you make payment, come back to bitnob and click 'i have made payment" or something of that nature in that page that have amount, bank no and reference. Then you wait. I think they do manual credit because it takes like 10 minutes for the dollar to reflect. Then you go to "Cards" and click add fund. This requires a fee of $1 for amount less than or equal to $100, or 1% for amount greater than $100. Even topping card takes some time. I think all these are done manually. I may be wrong though.

Olamak1:
A combination of numbers and letters given by Aliexpress for tracing the destination of refunded amount, and is usually found under "refund details".

Normally, Aliexpress sends the money back to your bank when the refund process completes. But, in case your bank claims it didn't receive it, the ARM would be used to trace it.

I once experienced the refund issue while using "Cardrypto" dollar card.......

Olamak1:
I stopped using the platform last year....

Chat up their customer agent and provide them the ARM relating to the refund.

mctfopt:
I've left Klasha, don't know what to do again with them . I'm now onto bitnob.

jboixxx:
[color=#0000ff] Annual fee is still 10usd as far as I know.
Just current account holders as 2 referees. GTBank don't forget virtual $ card. [/color]