Employer: First Freight Logistic Services Limited
Job Title: Customer Care Representatives
Division: Customer Care
Department: Customer Service
Reports To: Administrative Manager
Job Location: Lagos

We are fast growing Shipping and Logistics Company, committed to deliver a complete range of shipping services, designed to fit shipping requirements of all kinds. We are currently recruiting graduates for the above mentioned position

Scope of Responsibility

• Efficiently and effectively resolve issues presented by our customer’s end users over the e-mail, receipt and chat systems.
• Always follow designated scripts and converse with customers using an alert and positive tone.
• Attracts potential customers by answering product and service questions; suggesting information about other services.
• Become proficient with help desk software utilizing the receipt entry system.
• Participate as a positive, supportive team member with a consistent goal in meeting customer satisfaction metrics.
• Maintain excellent communication with coworkers and supervisors.
• Provide feedback and review of customer service processes
• Maintain a high degree of competency in chat accuracy
• Prepares customer service summary reports and co-ordinates the handling of difficult and/or unusual situations
• Ensures/provides quality service to both internal and external customers.
• Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order related issues.
• Contributes to the development and maintenance of standards, policies and procedures regarding customer service
• Regularly provides feedback on the soundness and effectiveness of the customer service department’s policies and procedures.
• Facilitates the collection of competitive information in order to monitor business trends and opportunities
• Maintains customer records by updating account information.

Remuneration: N100000 – 120000 Plus incentives, allowances and bonuses

Professional and Academic Qualifications;
• A minimum of HND or its equivalent from a recognized tertiary institute
• Professional qualifications from a recognized professional boards, will be added advantage

Working Experience;
• Minimum of a year working experience
• Telecommunication or customer care representative experience in a shipping company will be preferred

Minimum Required Skills:
• Must be able to follow multiple processes accurately.
• Must be an expert with live chat communication and reports
• Excellent Interpersonal and Communication skills
• Strong organizational and time management abilities
• Good Leadership qualities and Decision making skills
• Great attention to detail
• Great Multi tasking skills
• Competency in Computer skills
• Able to work independently and as a team

How to Apply
Applicants who meet the following requirements above should begin the application process by submitting their resume and a short application letter to info@firstfreightlogisticservices.com

Application Deadline: 8th January 2016

DIVISION: Shared Services & Compliance
DEPARTMENT: Internal Audit & Compliance
REPORTS TO: ED Shared Services & Compliance/MD
Job Location: Lagos

Real Asset Resources Limited is proud to be one of the fast growing international business management solutions provider organizations, rendering financial solution and business services to professional organizations
As a result of business expansion, our company is currently seeking for prospective, vibrant and articulate fresh graduates to be part of our reputable organization

Job Description:
As internal Auditor, you are responsible for performing independent, objective assurance and consulting activity designed to add value and improve our organization’s operations. You are responsible for helping the company accomplish her financial goals and objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control, and governance processes.
As Compliance Manager you are to plan, direct, or coordinate activities of our organization to ensure compliance with ethical or regulatory standards.

Policies and Procedures
• Draft the Internal Audit Manual/Policies of the organization in line with best practices
• Develop annual audit plans detailing the scope, nature and timing of audit activities of organization’s processes, policies, procedures and operations

Advisory
• Provide ED/MD with an opinion on the adequacy, effectiveness and efficiency of the internal controls in the organization
• Advise/recommend operating improvements
• Provide support and guidance to management on how to handle new opportunities
• Recommend improvement in controls
Check and Audit
• Conduct internal audits of all departments to assess the adequacy, effectiveness and efficiency of the established internal controls and procedures
• Perform continuous check of all payments and receipts
• Vouching of receivables and payables
• Verify the existence and value of all assets and liabilities
• Review the reliability and integrity of financial information by conducting the audit of different office locations
• Investigate reported occurrences of fraud, embezzlement, theft, waste, etc.
• Liaise with the external auditor on internal control issues

Monitoring Functions
• Monitor the timely implementation of the management actions recommended in the external audit reports
• Monitor the recovery of all tax
• Perform market survey/research on vendors with a view to advising on cost effective and quality procurement
Reporting
• Prepare audit reports in line with the approved audit plan
• Prepares special audit and control reports by collecting, analyzing, and summarizing operating information and trends
• Report on internal control issues on the implementation of the internal audit plan to ED/MD

Required Skills & Competencies:
• Excellent knowledge of financial business operations and risk-based auditing
• Excellent understanding of the standards of the Institute of Internal Auditors (IIA) and ability to fully comply with IIA standards
• Be adaptable and able to meet deadlines on assignments, juggle multiple demands and to work with all types of individuals up to and including MD.
• Strong skills in negotiating, relationship building, problem-solving, and timely problem escalation.
• Excellent written and oral communication skills
• Excellent time management and organizational skills
• Detail oriented but able to quickly grasp the big picture

Salary: Very Attractive including incentives

Required Work/Industry Experience:
• At least a year industry experience as compliance manager/officer and a year as internal auditor
• ICAN, ACCA, CMA, or equivalent
• Proficiency in MS Office (Word, Excel, PowerPoint), Outlook, and Visio

Required Qualifications/Education:
• B.Sc. Accounting, Banking & Finance, Business Administration or related field
• Certified Internal Auditor (CIA) designation is an added advantage

Method of Application
Interested and qualified applicant that meets the requirement should submit a copy of their resume and application letter to careers@realassetsresources.com

Application Closing Date: 7th December 2015

Application Closing Date: 7th October 2015

Real Asset Resources Limited is proud to be one of the fast growing national and international business management solutions provider organizations, we are specialized in Real Estate, Assets Management, Workers Compensation Management Plans, Financial and info-tech asset management and Business Management at large.
Our multidisciplinary teams of professionals, offers a global perspective while maintaining our regional insight by seeking alternatives for varieties of assets and financial flexibility. We are currently seeking prospective, vibrant and articulate graduates to be part of our reputable organization

Positions:
• Front Desk/Data Entry Officer
• Service Quality Control Manager
• Accountant/Financial Controller

Salary:
Competitive and Commensurate with experience but between the rang of N150000 – N220000 including incentives and allowances

Competencies:
• Technical Capacity.
• Organizational Skills.
• Problem Solving/Analytical.
• Customer/Client Focus.
• Time Management.
• Collaboration.
• Performance Management.
• Leadership.
• Business Acumen.

Requirements, Knowledge/Skills for Front Desk Officer:
• Knowledge of administrative and clerical procedures.
• Knowledge of computers and relevant software application.
• Knowledge of customer service principles and practices.
• Have excellent keyboard typing skills.
• Excellent written and oral communication skills, to deal with people of diverse backgrounds.
• Must be an initiator in taking responsibilities.
• Must have skills in setting priority and managing work pressures.
• Skilled in computer related functions of Microsoft offices and other software.
• Must be familiar with the internet browsing, group messaging and e-mail programs

Requirements, Knowledge/Skills for Quality Control Manager:
• Must be fluent in written and spoken English.
• Must have experience of running quality training programs
• Proven experience and ability to manage people, processes, and technology.
• Possess senior management leadership abilities and skills, such as the ability to build teams and manage operational, organizational and financial elements. Demonstrated experience coaching and developing individuals.
• Strategic thinker and strong analytical skills.
• Ability to influence and motivate others.
• Excellent leadership and developmental skills.
• Good business acumen, including superior written and verbal communication skills, presentation skills, and organizational abilities.
• Demonstrated success managing new initiatives while meeting operating and budgetary requirements.
• Analyze problems detect root causes and resolve all issues.
• Excellent time management, planning, organization and prioritization skills.
• Empathetic self-motivator with solid interpersonal skills, achievement oriented.
• Be aware of Health and Safety standards and their implication in the workplace.
• Have a good understanding of the requirements of Dignity and Diversity in the workplace

Requirements, Knowledge/Skills for Accountant:
• Self-starter with proven problem solving is mandatory.
• Above average Computer literary & MS Office knowledge. Quick-Books would be a plus.
• High proficiency in Microsoft Excel (formulas, V-Look ups) and common accounting software packages (e.g peach tree).
• Detail-oriented with a priority for accuracy.
• Excellent verbal and written communications
• Good organizational skills with a pro-active positive attitude.
• Work well in a team environment.

Qualification and Experience:
• Minimum HND degree in any of the related field above, from a recognized institution
• 1 to 5 years of experience in a similar environment.

Location: Lagos

Job Type: Full time

How to Apply
Applicant who meet the following requirements above should begin the application process by submit their resume and a short application letter to careers@realassetsresources.com

Job Title: Customer Service Representatives

About Us
Real Asset Resources Limited is proud to be one of the fast growing national and international business management solutions provider organizations, rendering services to a variety of businesses in both corporate and professional organizations. Service areas including: Assets Management, HR Workers Compensation Management Plans, Financial and info-tech asset management sector, Real Estates, not to mention but a few.
As a client servicing member organization, our multidisciplinary teams of professionals, offers a global perspective while maintaining our regional insight by seeking alternatives for varieties of company assets and financial flexibility. We are currently seeking prospective, vibrant and articulate graduates to be part of our reputable organization

Summary of Job Description
The (CSR) Customer Service Representative's role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. The position is directly responsible for creating, maintaining and improving customer relationships while interacting with customers on a daily basis during sales and services inquiry transactions. The CSR will also responding to inquiries from clients, providing assistance to the end user on supported products meeting and/or exceeding sales, individual service quality and various related departmental goals.

Scope of Responsibility
Provide excellent customer service at all times by demonstrating the following:
• Efficiently and effectively resolve issues presented by our customer’s end users over the e-mail, receipt and chat systems.
• Follow all processes and procedures established for the company and the CSR team program with a high degree of efficiency.
• Always follow designated scripts and converse with customers using an alert and positive tone.
• Become proficient with help desk software utilizing the receipt entry system.
• Promptly complete training assignments when new modules are available and required to service assigned “Skill Sets.”
• Participate as a positive, supportive team member with a consistent goal in meeting customer satisfaction metrics.
• Maintain excellent communication with coworkers and supervisors.
• Provide feedback and review of customer service processes
• Maintain a high degree of competency in chat accuracy
• Prepares customer service summary reports and co-ordinates the handling of difficult and/or unusual situations
• Ensures and provides quality service to both internal and external customers.
• Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order related issues.
• Contributes to the development and maintenance of standards, policies and procedures regarding customer service
• Regularly provides feedback on the soundness and effectiveness of the customer service department’s policies and procedures.
• Facilitates the collection of competitive information in order to monitor business trends and opportunities
• Attracts potential customers by answering product and service questions; suggesting information about other services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.

Remuneration: N100000 – 120000 Plus incentives, allowances and bonuses

Job Location: Lagos

QUALIFICATIONS:
To perform this job successfully, candidates must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required of candidates. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Professional and Academic Qualifications;
• A minimum of HND or its equivalent from a recognized tertiary institute
• Professional qualifications from the recognized professional boards, will be added advantage

Working Experience;
• Three (3) years working experience with at least 1 year working experience in a similar field
• Telecommunication or customer care representative experience will be preferred

Minimum Required Skills:
• Must be able to follow multiple processes accurately.
• Must be an expert with live chat communication and reports
• Excellent Interpersonal and Communication skills
• Strong organizational and time management abilities
• Good Leadership qualities and Decision making skills
• Great attention to detail
• Great Multi tasking skills
• Competency in Computer skills
• Must responsible for accurate and efficient problem diagnosis.
• Must remain informed and trained in current products and have excellent customer service skills.
• Able to work independently and as a team

Method of Application:
Interested and qualified applicant that meets the requirement should submit copy of their resume and CV to careers@realassetsresources.com

Application Closing Date: 31th Aug 2015

Available Slots: 15

Job Type: Full Time

Job Location: Lagos

About the company
Egerton Resource group of company is one of the indigenous, Shipping and Maritime Companies committed to rendering excellent Human Resource, shipping and marine services in a manner that is time and cost efficient to our Clientele through our keen management team, who spread across Various International disciplines in human resource managements, maritime, financial and Administrative fields
Owing to innovation, organizational growth and business development, our reputable organization offers to train highly motivated and dynamic university graduates with potentials to excel as future industrial and economy leaders.

ABOUT THE GRADUATE TRAINEE PROGRAMME
The scheme, which is a nine month programme, will enable the fresh Graduates to be trained based on their disciplines respectively through the various field listed below:
• Petroleum quantification/bunker survey
• Crude products quality testing analyses
• Exposure to various business functional areas.
• Cross-Business Units exposure/marketing
• Financial management and auditing
• Quality control/Operations management
• Human Resources Consulting
• Payroll Administration and Tax Services
• Clients and petroleum outsourcing
• Audit Protections

upon completion of the trainee programme, candidates will be retained in the organization as a senior staff.

ABOUT THE CANDIDATES
To qualify for this highly challenging life time opportunity, the potential candidates will have to meet the following requirements:

Age: Not more than 28 years old (by 31st December 2014).

NYSC: Candidates must have completed the mandatory one-year National Youth Service Corps (NYSC) programme with no more than a year post NYSC experience

Qualification:
HND/BSc in any of the above field with a grade not lowers than Second Class Lower Division or its equivalent. Professional qualifications and/or certifications proffer added advantage.

Remuneration: Very attractive plus incentives and allowances

Competencies:
• Building Effective Teams
• Dealing with Ambiguity
• Delegating, Monitoring and Coordination
• Coordinating and directing others
• Complex Problem Solving

Skills:
• Active Learning and Learning Strategies
• Critical Thinking, Judgment and Decision Making
• Management of Material Resources
• Management of Personnel Resources
• Time Management

Abilities:
• Deductive and Inductive Reasoning
• Fluency of Ideas
• Oral Comprehension and Expression
• Perceptual Speed
• Written Comprehension and Expression
• Auditory Attention

Application Closing Date: 23rd March, 2015

Mode of application
All qualify fresh graduates that meet the requirement are encouraged to send their CV to careers@egertonresource.com using Graduate Career Trainee as the subject of the mail.

Available Slots: 9

Job Type: Full Time

Job Location: Lagos

Required Field of Study: Applicant from any field of study can apply as there will be adequate training given to successful candidates

About our client
First Freight Logistic Services Limited is an indigenous Shipping and Logistics company, founded by Nigerians, who have distinguished themselves in their noble professions and other area of human endeavors. We deliver a complete range of shipping services, designed to fit the transportation requirements of all products. The company was born of the great desire for professionalism in freight forwarding business with their head office in Ogun State and branch office in Lagos, starting out purely as an air freight company employing only eight people, the company quickly expanded into ocean freight, road freight and now offer a full range of import and export services with over 90 professional staffers nationwide.
Owing to business development, our new branch in Lagos seek articulate, vibrant and active individuals to be part of our reputable organization

ABOUT THE MANAGEMENT TRAINEE SCHEME
The scheme, is a nine month programme, enable the trainee to focused and personalized development through:
•Exposure to various logistics and shipping business functional areas
•Cross-Business Units exposure and marketing
•Import and export administrative services
•Logistics management and auditing
•Quality control/Operational management
•Logistic Administration Services
•Administrative taxation/charges on air, road and sea freight services

ABOUT THE CANDIDATES
To qualify for this highly challenging opportunity, the potential candidates will have to meet the following requirements:
Age: Not more than 28 years old (by 31st June 2015).
NYSC: Must have completed NYSC.

Education:
(A) WASC/GCE ‘O’ Level with at least credit in five subjects, including English and Mathematics, at not more than two sittings.
(B) A minimum of HND with at least upper credit in any discipline.
In addition, applicants must be able to demonstrate a combination of analytical skills, practical creativity, entrepreneurial drive, integrity, team spirit and clarity of purpose.

Remuneration
Salary is between N80000 – N120000

Application Closing Date
26th Feb, 2015

Mode of application
Qualified candidates should forward their CV and application letter to info@firstfreightlogisticservices.com

Available Slots: 5

Job Type: Full Time

Job Location: Lagos

Required Field of Study: Preferably, Social/Management Sciences

About the company
Egerton Resource group of company is one of the indigenous, Shipping and Maritime Companies committed to rendering excellent Human Resource, shipping and marine services in a manner that is time and cost efficient to our Clientele through our keen management team, who spread across Various International disciplines in human resource managements, maritime, financial and Administrative fields
Job Title: Customer Service Representative

Location: Lagos

General Summary:
Provides customer service support to the organization by obtaining, analyzing and
verifying the accuracy of order information in a timely manner. Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Prepares customer service summary reports. Co-ordinates the handling of difficult and/or unusual situations

CORE FUNCTIONS:
• Receives processes and verifies the accuracy of orders from customers utilizing the organization’s internal CRM/mainframe systems and customer purchase orders.
• Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
• Ensures and provides quality service to both internal and external customers.
• Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order related issues.
• Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports
• Performs assigned system maintenance to various electronic order files.
• Participates and provides expertise as a member of the customer service’s departmental team. The team's objectives are develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.
• Contributes to the development and maintenance of standards, policies and procedures regarding customer service
• Regularly provides feedback on the soundness and effectiveness of the customer service department’s policies and procedures.
• Facilitates the collection of competitive information in order to monitor business trends and opportunities
• Adheres to all corporate policies, guidelines and statutory requirements and recommends to senior management adoption and/or changes to policies and guidelines to reflect circumstances within the customer service area.


Professional and Academic Qualifications;
• HND/Bsc. in any Social/Management Sciences courses or its equivalent from a recognized tertiary institute
• Professional qualifications from the recognized professional boards, will be added advantage

Working Experience;
• At least 1 - 3 years working experience in a similar field
• Knowledge of Microsoft office applications, MS Excel, Power Point and MS Word
• Telecommunication or customer care representative experience will be preferred
• Able to work independently and as a team

Minimum Required Skills:
• Excellent Interpersonal and Communication skills
• Strong organizational and time management abilities
• Good Leadership qualities and Decision making skills
• Great attention to detail
• Great Multi tasking skills
• Competency in Computer skills
• Ability to work under minimum supervision

Remuneration
Salary is between N80000 – N120000 excluding incentives and allowances

Application Closing Date
23th Feb, 2015

Mode of application
Qualified candidates should forward their CV and application letter to info@egertonresource.com