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Oxman: uthmanjubril@yahoo.com
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Be careful how you drop your emails online. Why not make enquiries first. Perhaps you may even end up getting only a further link to his site.

chefetalkane: It's no longer news that Shell/SPDC would shortlist soon. If you're looking for past questions/materials to revise for the upcoming exams feel free to Contact : 08134141081 Whatapps : 08134141081. Attached here is an example of the questions you'll be asked in the exams (SPATIAL).

chefetalkane: Also for those who are still looking for PTDF Past Questions to revise for the upcoming exams feel free to Contact : 08134141081 Whatapps : 081341414081.

chefetalkane: It's no longer news that Shell/SPDC would shortlist soon. If you're looking for past questions/materials to revise for the upcoming exams feel free to Contact : 08134141081 Whatapps : 08134141081. Attached here is an example of the questions you'll be asked in the exams (SPATIAL).

Bro.........that's not how to sell ok.....besides your product isn't real. Pls don't do that here again or risk being banned !!!!!!!!!!!!

eddiegate: 1st & 2nd semester examination
Subject: ASUU402(9credits)
Time:30sec
Instructions:Answer all ques
Ques1:Below is d Empirical formula 4 calculating d
duration of graduation for Nigeria
Universities
Grad.year=5+X+Y
Where X is d duration of strikes &
Y is d nos of spill over
Note dat d limit of X is equal to infinity as Y
approaches zero...Integrate d value of
grad.year takin carry over to b constant.
Ur tym starts now

That's a sweet Question............that's integration ........Eco106 introductory mathematics for economic analysis.....
Bros are you a" Rational" ?

HOME > NEWS

Misery of Bank Customers at ATMs

30 Oct 2013

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ATM Cards

Obinna Chima and Nume Horsfall write on the plight of bank customers at cash dispensing points
System outages and long queues are now common at most ATM points in major cities of the country.
If it is not network outage, it is inability of the machine to dispense to cash to customers or the failure of the banks to load the ATMs with cash.


This unfortunate development, which seems to have increased since the recent extension of the cashless policy to additional five states in the country, has continued to subject bank customers to agony.  The traffic at the ATM points is even worse during the weekends and public holidays.
ATMs are key element of the cashless policy which was introduced by the Central Bank of Nigeria (CBN) in 2012. The policy was aimed at reducing the dominance of cash in the system; promote financial inclusion as well as to encourage the use of other banking channels.


However, THISDAY findings in Lagos, especially in the mainland areas of the state, showed that in most locations where there are about five ATM points, only two were functioning, thereby resulting to long queues. Even at the so called e-branches introduced by some banks recently, the situation is not different.


As a result of this, ATM users are made to wait for longer period before carrying out their transactions.
In the 2013 Banking Industry Customer Satisfaction Survey, conducted by KPMG Professional Services, Nigeria, findings from more than 14,000 retail customers in 18 states had shown an increase in ATM usage in the country.
The survey however revealed that amidst the proliferation of channel options, customers wanted banks to remember that convenience should remain a key focus.


It also pointed out that cash availability at ATMs was the most important issue for retail customers in 14 of the 18 locations covered. It showed that 93 per cent of retail customers rated quality of service at the ATM as their most important service measure.
In a related development, a recent survey by the NOI Polls had also revealed that 61 per cent of bank customers agreed that their banks were exploiting them.


The customers had also bemoaned the poor service delivery by banks.
“The need to grow profits is seen as a trade-off for quality customer relationship and service delivery.  As the banking industry has gone from about 85 banks to 25 banks to 22 banks over the last decade, there is an increased pressure to stay relevant and profitable in a closely regulated industry. 


“This pressure has continued to cause a decline in satisfaction levels with several customer engagement platforms specifically with the old fashioned ‘customer service desk,’ it argued.


Complaints Galore
Although the Bankers’ Committee last year approved the removal of the N100 charged for customers that use ATMs of other banks, some bank customers that spoke to THISDAY still expressed concern over using other banks’ ATMs as a result of fears that they might have difficulty in retrieving their card when it get stuck in the machine.


An Access Bank customer, who simply identified himself as Mr. Akintunde, insisted on staying on the queue saying: “My card had been swallowed in the past using a UBA machine and the worst part it was that the branch was really far from my house and place of work.
“It left me stranded in the evening and I had to go out my way the following day to retrieve my card. So I would rather use my bank just because I am scared of the card being swallowed again.”


Also speaking on the same issue was Miss Stephanie Adebayo who said: “I think it was a network problem and my card was swallowed so I feel a lot safer using my bank.”


Another problem causing queues at various ATMs  is connectivity with other banks. This has also eroded confidence in the use of ATMs.
There had been circumstances where the banks warned customers before they shut down or do maintenance on their machines. However, some other unannounced factors cause systems failure.


Speaking with some customers, who were on a queue at a GTBank branch in Ikeja, one Mr. Kingsley said:  “I saw the queue and decided to try using another bank, but it said there was a network problem. Getting back to join the queue, it is working but it is also very slow.”
Also, another customer at a Union Bank branch at Akowonjo, Mr. Joel Onoja complained about the frequent system failure at the branch. 


Also, another customer, Miss Onyeka Chukwuma, said: “Most times I forget that they have stopped the charges if I use another bank. I just feel safe using my bank because I have noticed it doesn’t work with some banks.
“If there is a network problem and it refuses to pay me, it takes longer for the bank to revert my money and being that networks cannot be trusted in Nigeria, I’d rather be safe than sorry.”


The situation is even worse during public holidays and weekends as most times the machines do not have cash to dispense.
For instance, at a UBA branch which has three ATM points, just one out of the three machines was working.
A bank customer of the bank, Mr. Kayode, who complained said: “Sometimes when I come to withdraw cash, all the machines don’t work and now because it is weekend, the queue is long.”


Also a customer of Diamond Bank Plc, Mrs. Nkechi, who relayed her experience outside Lagos, said: “When I travelled to the village, I had to leave my town all the way to the state capital before I was able to withdraw money. When I got to their, I had to try various banks to withdraw money.”


At the GTBank e-branch at Egbeda, Lagos, where beyond cash withdrawal, about eight machines were installed to carry out transactions such as fund transfer, most times, the facilities are not functional.  At times, it is only one of the machines that is loaded with cash which leads to long queues.


But a currency trader in Lagos, Mr. Sunday Ojo, urged the CBN and banks to put adequate infrastructure to support the cashless policy.  He also called for more enlightenment for the banking public.


“If the operational hitches identified in the cashless policy are not taken care of, the objective will be defeated. These problems ranges from infrastructure because we lack it and not everybody even the educated ones in the society have good understanding of how it works talk less of the market woman out there,” he said.


Ojo added: “If you visit some of the ATMs in banks sometimes, they are either unable to dispense cash or have network failure. This is so alarming and frustrating. I went to the bank some weeks ago, but was alarmed that, due to network failure, my bank’s ATM could not work.


He also said: “It might have been an infrastructural problem, and the banks expect everyone to understand this. So, why are we being forced to depend on ATMs or point of sale terminals that might just refuse to work when we need them? It is the consumers that bear the brunt of all the infrastructural problems.”


Bank CEOs’ Defence
When contacted on the development, the Managing Director/Chief Executive Officer, GTBank, Mr. Segun Agbaje, said the bank’s ATMs uptime is over 98 per cent. This according to him is why a lot of bank cardholders prefer to use GTBank ATMs.
“ATM uptime is over 98 per cent so they are mostly up, as a result of this reliability a lot of other bank card holders use them. This has become even easier since there is no charge. We will continue to build e-branches to help the situation,” he explained.
On his part, the Group Managing Director/Chief Executive Officer, Fidelity Bank Plc, Mr. Reginald Ihejiahi, urged banks to prioritise investment in ATMs and other electronic channels.


The Fidelity Bank boss added: “Basically that is an area that is of priority for us. Each of our machines has an inverter to ensure that the network does not go off. They also have inbuilt note processing machines that makes sure we supply new notes to the ATMs.
“The ATMs also have a remote processing control centre, where we know when a machine is running out of cash and we have contractors that oversee them. So, we have a four-tier maintenance structure for our ATMs.”


Effort  to get the UBA Managing Director, Mr. Phillip Oduoza, to respond to the complaints by the bank customers was abortive as he did not reply THISDAY’s text message

Let's be fervent in our prayers................something positive has to happen.

Bukkasukka: [color=#006600][/color] GOD is already doing his miraculous work.I have this faith that ASUU strike will be called off in their next (NEC)meeting.

A
M
E
N

ondo_boi: I just discovered the talent.

Omg

ondo_boi: I just discovered the talent.

Omg...............to read God's mind is a talent ? Then you are not alone in that island

ayewosa: Lord Jesus take control of this meeting tonight soften their heart o Lord, let the interest of the student be the only thing they think about. Take control father

AAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
MMMMMMMMMMMMMMMMMMMMMMM
EEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE
NNNNNNNNNNNNNNNNNNNNNNNNNNN

ondo_boi: Asif God doesn't know the strike will last till 20/01/2014.
Don't bother urself bro. Pray over something else

I didn't know there people who read God's mind . And you haven't for these over 4months ?

God surprises us most and comes to our aid
especially when we need him most. He doesn't
fail. Now the tension is high and blood
pressures are rising, let us all students come in
here for a prayer quake to pierce the clouds
for God to intervene and make the meeting a
successful one for the strike to be called of and
so that we can return to school.
Drop your prayer points and with faith.
Moderators please help us take this to
frontpage so that we pray together in a larger
house.

Don't just view and go.........drop ur prayer

God surprises us most and comes to our aid especially when we need him most. He doesn't fail. Now the tension is high and blood pressures are rising, let us all students come in here for a prayer quake to pierce the clouds for God to intervene and make the meeting a successful one for the strike to be called of and so that we can return to school.
Drop your prayer points and with faith.

Moderators please help us take this to frontpage so that we pray together in a larger house.

Hail Mary full of grace the Lord is with you. Blessed are you among women and blessed is the fruit of your womb JESUS. Holy Mary mother of God pray for us to God to touch ASUU and FG heart to settle and call of the strike tomorrow .....................AMEN
.
.
.
.
.
.
.
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Hit the like button and let's pray together.

The eclipse was actually a true prediction. I witnessed it here in eleme....Portharcourt. We had to look through water to be able to look at the sun directly.......some of us used dark spectacles since no one could look directly with bare eyes...

Fynestboi: *pours water on her head*

OMG..........I didn't know that this finestboi of a person is a female after all.......hmmmmmmm

ubongutioh: He is a coward... You resign when you do something wrong, not when you are about to do something right... What if his successor heeded to the intimidation of the so called diesel and generator cabals... Who would have finished the privatization? He shld find a place and sidon mbok...

Nkwior esit

dotcomgeneral: I just registered... Can someone tell me how the apt text is about, how is it.. if possible can i get a glance of the past quest? oh i cant wait..

Bro........I like your fighting spirit but, I suggest you wait until you are shortlisted first.

texazzpete: Anyone who believes this strike is 'politically motivated' has to be extremely daft. Politically motivated strike which is asking for NO NEW demands but the application of an agreement duly noted and endorsed by the current president?

I know some of you are frustrated with village life, some miss their girlfriends, some chafe under parental scrutiny etc but try to use your brains when you put forward your arguments. It is a clear admission of imbecility to play the 'politically motivated' card.

Hmmmmmmmmm.......bros eh.
For your mind Now na oyinbo you yan us so ...!!!!!!!

swhiss: A lot of people marry outside their church and they fail to realise how wrong that is....The apostle paul admonishes christains to ''marry only in the Lord'' [1corinthians 7:39, 11:11]

so with the sound reasons he gave to support this, i dont think i am ready to do contrary.

So if a brother RCCG marry a sister from Winners, he has married in the Devil and not in the Lord ?

Jessicavizzy: ...Na 2day talk,they shud all Go n Hug trans4ma,everyday dia giving 7days,..7days that wil yield to notting.Mtcheeeeeeeeew!

Must you quote the whole thing before you comment.............no harms please.

Joe.

Representing
EBSU

The scholarship application ends tomorrow 31st October 2013. We wait for the publishing of shortlisted successful applicants.

ROSYL: Hello my people, do you wanna be an oxford graduate and you have no sponsor, you have no senator or minister as a father, don't worry Oxford university has made it easier for people like us to study for free.
This link http://onubiyin..co.uk/2013/10/do-you-want-to-be-oxford-university.html gives you more information on how to apply for clarendon fund scholarship. Remember you are responsible of what you become.Make sure you grab this lifetime opportunity.

Goodluck.

Bros, no be your fault.............all you blogger scammers will rent your tongues one day...
NLanders don't bother yourself clicking on that blog link because you will regret you did.

n present times, quest for overnight fortunes has made and is still making people run crazily after money......... You had better ignored the link I posted and run as fast as your keypad can carry you.

Talk of test of RATIONALITY

n present times, quest for overnight fortunes has made and is still making people run crazily after money......... You had better ignored the link I posted and run as fast as your keypad can carry you.

Talk of test of RATIONALITY

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Lol.............you have said it all..........bera run as fast as your keypad can carry you