Am still waiting ooo, have lost dispute already

drakeskull:


Car part

Ok

zeniola:
guess you have attended already. They accept only from 4 months.They definitely would have attended to you just go early on Monday as they have restricted numbers they take per week ( covid protocols) and hold your 18k for antenatal registration and booking

.

Yes I did, is now 23k, increase of 5k

drakeskull:


Funny enough, I was expecting an item at the post office cos it was showing clearing customs for like a week. Surprised cos I never saw that kind of update before. Checked my PO and was told the tracking isn't one they could track and I would get a call when it arrives at the PO. An hour later, a someone called me he was to deliver a package to me. Lo and behold, it was a dispatch rider from a company I've never heard of that delivered the item I bought from AliExpress. Dunno how the seller did it cos I never paid extra for shipping

Was it a phone

[quote author=Lixusheng post=99721342]

the message you got from aliexpress is an automated message.. your item is not in nigeria.... it usually occurs if ur order is less dan $200 and if u open dispute and get dat message once... if u want to knw more chat me on whatsapp 08067266575 [/quote

Are u referring to me

genius43:


Okay, all the best

Thanks

Have gone to the post office but the tracking site to track was down, so I was told I will get update later maybe tomorrow, I will be notified cos I dropped my number. I was told by a staff that there is a way they track apart from the way customers track, I just hope I get good news

Have gone to the post office but the tracking site to track was down, so I was told I will get update later maybe tomorrow, I will be notified cos I dropped my number. I was told by a staff that there is a way they track apart from the way customers track, I just hope I get good news

jboixxx:

None of those screenshots posted are indicative of the item in 9ja. They're all saying dispatch to country of destination in different ways.

Please, don't go to NIPOST with such a claim and address them calmly and respectfully. That's the way to get their attention and necessary support.

Aiit, thanks

Catalyssst:
Is it a phone?

Yes

genius43:



They said go to your post office to get the no delivery note not this.

Am going there today, just trying to show what I saw in the update, thanks

jboixxx:
Where?
Do the 2 options you're given earlier but I think the delivery note from NIPOST is your best bet or just unlook. Whatever is not in your control, worth no stress of yours.

This is it

Meister:


Track using postal.ninja first

This is what I saw

I don't know my rank o but from what I posted I can see a post from Nigeria post that stated insert into bag, is that a mistake

I want to attend the clinic today , has anyone gone to mother and child in surulere after 16 wks and have been attended to

jboixxx:
Insert into bag was in Singapore, not 9ja. Your item isn't in 9ja yet from all screenshots you've uploaded.

Pray it's in 9ja sha cuz sometimes, you won't get an update till it gets to your PO.

Best of luck, Kem.

Ok but the insert into bag indicated Nigeria post though, am just confused right now though

1000angstroms:

Una too like to dey use mistake to suffer unnecessarily, this phone is locally available, I see no justification to your aliexpress adventure, you thought it'd be cheaper, what of these numerous stress? Hope you are enjoying it? Thať is why this thread was created, asking questions here would have averteđ this but I pray you get your device ôr a refund cos I know you acted ignorantly. Take care.

Thanks, I hope I get the item

Good morning, this is what I saw on Nipost tracking site is different from track 24, who can explain please cos AliExpress claim the item is in Nigeria and refuse refund.
Is it possible for the item to be inserted in a bag as at December 7th while it was shipped around Dec 2 ,and I got an update of despatch to oversea on the 7th. And on postal ninja I can see something from Nigeria post, pls help me explain

Good morning, this is what I saw on Nipost tracking site is different from track 24, who can explain please cos my AliExpress claim the item is in Nigeria and refuse refund.
Is it possible for the item to be inserted in a bag as at December 7th while it was shipped around Dec 2 ,and I got an update of despatch to oversea on the 7th. And from postal ninja site I can see something from Nigeria post, pls help me explain

zenith4biz:


Logistics companies including Nipost use specially designed tracking sites

Maybe that's where d update was gotten, will check my PO tommorow, thanks

zenith4biz:


At this junction you have to pray that your phone should come. Aliexpress had made the final decision, you can check whether you can appeal. I opened my dispute this morning and my refund was granted within two hours. Though I opened the dispute before and I was told that protection period has not expired, I canceled it immediately then I opened another on today.

Hmmm, it is well. I appeal by still telling them the item did not arrive, is it possible they got an update that this item is in Nigeria and am unable to see it, cos I don't understand

jboixxx:
customerservice@nipost.gov.ng

Thanks

Kennyflyair:


I want you to know that ALL HOPE IS NOT LOST YET. You can still appeal... just look for way to present your evidence that the item didn't arrive.

There was a time I had to make a video of the tracking Info. I used screen recorder and scrolled from beginning to the end of my tracking info. My refund was first declined but after presenting the evidence, they agreed.

So you may need to paste the tracking number on different tracking sites, screenshot/video the info... especially the last tracking update...

Screenshot and Video is the way to get their attention.

Like Genius said, maybe you can go to post Office to tell them to track for you. maybe they will even provide you with a screenshot or printout you can upload as evidence.

I wish you the best. Na one of the reasons I hate aliexpress be this. But we can't do without them.

TRY ALL YOU CAN, MONEY MUST NOT GO LIKE THAT.

.
Thanks

jboixxx:
Sorry about your ordeal
1. If AliExpress wants to be m*d, no matter the number of sites you uploaded to buttress your claim, they'll reject it. I've had similar experience and went as far as appealing it but it was rejected.

Unfortunately, this case is a phone, seller might not want to reason with you cuz of what's involved.

Be hopeful that it'll land. My item then, landed 12* days after.

What I think you can do in this case is to reach out to your PO, explain to them and ask if they can give you a "item not received" note. Not all POs will give this though while some will need to get confirmation from IMPC before issuing it for you. If you're lucky and able to get this within 5 workdays, appeal the dispute and attach it as evidence. That's the only evidence that can change AliExpress decision after that response they've given.

All the best.

Thanks
Is there a direct customer service contact I can get like an email

wildlife9999:


Some of this phone is available locally. Why not buy from official store with warranty

that was a mistake, I don't know if I should appeal now cos have been tracking is still showing despatch to transit country

genius43:


This is the tracking details you should have used, this and cainiao.

You can also go to your post office to track the item for you and use that result as evidence that it never came.

Next time when it involves a phone avoid AE. I rather buy locally at a higher price than go through this stress.

ok, can I still appeal but I also used the tracking from AliExpress website and it was still rejected

Kennyflyair:

From aliexpress judgement details, seems your package has arrived in your post Office. If the tracking information shows that, they'll never accept your refund request.

I suggest you track using track24 website. And post a screenshot of the latest update on nairaland let's see if it has truly landed.

I hope your item was not too expensive tho. I once had an item that showed "Arrived in destination country" but never got to me. I just assumed that something must have happened to the package from lagos to ogun state where I suppose collect am. I didn't bother opening dispute cos tracking showed it has landed in Nigeria (I knew I couldn't win).. Although another reason I could bone it is that it was a cheap item...maybe bought with coupon sef.

The item is a Xiaomi note 9s , from the tracking on track 24 is not showing is in Nigeria, I bought it from goldway.

genius43:


How do you want us to help? You didn't share any details of dispute resolution.

Also how many tracking results did you share when filing for dispute?

Usually you hardly win a dispute filed immediately BPP is expiring.

The seller extended the BPP but I opened dispute immediately the 90days was completed

kemshade:
Pls I opened dispute after BPP expires pls what does this mean , I didn't get the item

Pls help respond to this

kemshade:
Good afternoon, I opened a dispute after BPP expired, i didn't get the item, is as if AliExpress us supporting the seller, even from d update it didn't get to Nigeria, pls what should I do

someone should pls help me with this

Good afternoon, I opened a dispute after BPP expired, i didn't get the item, is as if AliExpress us supporting the seller, even from d update it didn't get to Nigeria, pls what should I do

This is the last updae , it didn't get to Nigeria, pls what should I do