Handle him/her with dignity and a lot of professionalism
1.keep all dealings professional-respect is reciprocal-give it & u receive it
2.Use English language always ( there is 'they' for him/her in other languages as sign of unofficial respect)
3.Do not look down at him or her cos of younger age (u could be in his/her shoes if given same opportunity)
and finally-if u can't handle the heat-LEAVE the kitchen and resign.

Here is something to consider- Call Centre Certification training

Start 2011 with an Internationally recognised Certification in Call Centre & Customer Services taking place this February.

The Call Centre/Business Process Outsourcing industry is one that has grown exponentially within the last ten years and is still growing despite the global financial meltdown.

So register today, acquire the skills and get the jobs.
Includes:
i) Intensive 2 days instructor led classroom training
ii) Training materials & ebooks
iii) Careers talk with Telecoms HR managers
iv) Referrals to call centre companies
v) Professional CV writing to highlight your new status to get the jobs
vi) FREE membership of Customer Care institute

Venue is ChamsCity
LAGOS: 11th & 12th Feb 2011
PortHarcourt: 18th & 19th Feb 2011
Abuja: 25th-26th Feb 2011

Many locally and international call centre companies are waiting to sign you on once you get the industry recognized qualifications
Bookings and further info email;b2oconsulting@yahoo.com or visit www.b20consulting.com

CONHESS: Consolidated Health salary Structure

There is a new pay grading with effect from June 2010, for pharmacists, medical laboratory, nurses and other health workers in the health sector and consolidated medical salary structure (CONMESS) for medical doctors.

You will not earn as much as the N120k,(u will probably be within the 80k-100k range departing on your step i.e 7 step 1-9)but as with the public sector there is career progression & prospects for personal advancement & job security

The decision is urs to make,weigh the pros and the cons,public sector is now more vibrant in terms of pay and the private sector will work you to the bones unlike the former.

My candid advice-go for it in the long term interest.

Desire a career in Customer Service/Call centre

International Customer Management Institute USA in partnership with b2oconsulting presents

Call Centre Foundations Certification course

Includes:

Intensive 2 days instructor led training
Training materials & ebooks
Careers talk with Telecoms HR managers
Referrals to call centre companies
Professional CV writing to highlight new status to get the jobs
FREE Membership of Customer Care institute

Curriculum:
Basic Telephone skills & Managing a call
Call Centre Overview & Managing a Customer
Essentials of a good Call centre professional
Introduction to CRM tools & Softwares (Zoho,Sugar,Siebel)
Call centre terminologies & technologies etc

i]Where & when:[/i]
Abuja:
Date:4th & 5th February 2011
Venue: Chams City: Plot 66 1st Avenue Central area Abuja

Lagos
Date: 11th & 12th Feb 2011
Venue:Chams City: 2A Issac John Street Ikeja Lagos

Port Harcourt:
Date:  18th & 19th Feb 2011
Venue:Chams City: 89 Stadium Road PortHarcourt


For more info and bookings email:b2oconsulting@yahoo.com or call 07026116766

many call centre companies (Nationally and internationally) are awaiting qualified call centre agents/professionals, act now!!!

Get hands-on technical training to develop the high-level skills demanded by today's leading customer Call centres, to enhance opportunities for recruitment and employment in this exciting, growing sector.

Acquire the skills & Get the jobs.
Learn Customer Relationship Management Softwares as used by telecom companies (Zoho,Sugar,Siebel)

Call centre terminologies & technologies

Referral to Call centres locally and internationally

What you get:
Intensive 2 days instructor led training

Training materials & ebooks

Careers talk with Telecoms HR managers

Referrals to call centre companies

Professional CV writing to highlight your new status to get the jobs

Free membership of the Customer Care institute-USA

Interested in a career in Customer Service,then this is the certification you should get. globally recognised by the International Customer Management Institute- USA in well over 50 countries worldwide.

Venue is[i] ChamsCity :Plot 66 1st Avenue Central area Abuja (3-4 dec 2010)
              ChamsCity :2A Issac John Street Ikeja Lagos (17-18 Dec 2010)
              ChamsCity : Chams City: 89 Stadium Road PortHarcourt  ( January 2011)
              [/i]

For more info and bookings email:b2oconsulting@yahoo.com or call 07026116766

Many call centres are in need of QUALIFIED call centre professionals,ACT now!!