JOB VACANCIES
12 Baskets Foods Limited is finger food (small chops) company with branches in Sura Shopping Complex, Lagos Island, Ikeja and Abuja
Incorporated in November, 2003, 12 Baskets produces finger foods (small chops) to meet customers' orders from its kitchens on the Lagos Island, Ikeja and Abuja. It also prepare small chops for events at the venue.
An affiliate company of 12 Baskets Foods. It is set up to produce and serve cocktail drinks at event. It is a sort of complimentary service to 12 Baskets Foods at events
12 Baskets Entertainment is also an affiliate of this company that offers Dee Jay services and musical equipment leasing. It also offers road shows services for corporate outfits, promotions and concerts organisation.
Possible clients includes individuals, advertising agents, and corporate organizations



Sales Representative/Events Coordinator


JOB FUNCTIONS
Markets mainly 12 Baskets Foods and Water Pots services.
Should cross-sell services of 12 Baskets Entertainment.
Get customers’ requirements for events and orders
Obtain and report customers feedbacks
Plan events
Also co-ordinate and mobilise for events
Supervise events at the venue
Resolves knotty customer issues and complaints
Leads event planning, co-ordination, and supervision
Determine locations of new branches
Leads new product development activities
Sponsor market research to monitor market/customer changes
Build new market capacities
Provide market intelligence and competitors information
Relate and manage key accounts
Leads meetings with key customers
Arrange for promotions, branding and advertisements
Arrange PR and CSRs for the company


JOB LEVEL

Experienced : At least 1-3 years of Sales and Marketing Experience preferable in the Food producing industries

NUMBER NEEDED

2


Sales Team Leader

Key qualification: BSc. Marketing or Business Admin
JOB FUNCTIONS

Assign prospecting targets and lead customers prospecting
Lead sales, marketing and events meeting with clients
Secure sales and service contract
Capture customers' requirements and feedback on services offered
Issues invoices for services to be rendered
Bill customers for services and products
Maintain a calendar of event dates

EXPERIENCE

3-5 years Sales and Marketing Experience preferable in the Food producing industries

NUMBERS NEEDED

1



Customer Care Unit/Call Centre

take customers orders via phone and the internet
engage customers in order to resolve their issues and complains
Bill customers for items requested
forward customer's orders to appropriate kitchen location for processing and obtain evidence/confirmation of receipt from the kitchen
Also receives customers’ complaints and tries to resolve their issues

EXPERIENCE
None needed as they will be trained, but experienced candidates will have an advantage.

NUMBER NEEDED
2







Customer Care Supervisor

Qualification: Bsc in any discipline
Job Description

Take customers order via phones and internet
Costs customers' orders
Co-ordinate activities of the call agents and the unit
Relate with the kitchen manager, Sales Rep lead and Sales Desk to fast tract orders and resolve customer's complaints
Maintain record of delivery time of customers' orders

EXPERIENCE
3-5 years experience in relevant field.

NUMBER NEEDED
1



Sales Admin Officer

Key Job Description/Function
Oversee management of walk-in customers
Receives copies of customers' requisition and follow-up on the production
Takes delivery of products from the kitchen
Issues invoice to walk-in customers and products for delivery
Hands over products for delivery to Logistics

EXPERIENCE
None needed as they will be trained, but experienced candidates in the food producing industry will have an advantage.

NUMBER NEEDED
1


Chief Accounting Officer

Key qualification: BSc. Accounting and Chartered
Work Experience: 3-5yrs

Key Job Functions
present and report accurate financial information/statement in timely manner. Financial statement is to include report of costs, cash flow, and other financial parameters
Advise on the capital structure of the group
Reconcile Inter-company accounts
Identify receivables and drive recovery
Financial forecasting and performance monitoring
Budget monitoring and reporting
Revenue accounting, analysis and reporting
Responsible for all bank transactions and reconciliation
Provide accurate costing of products and services
Tax planning, computation, remittance and compliance
Oversee all purchases and payroll activities
Manage account payables and trade credits
Maintain of records of fixed assets and inventory
Ensure proper record and book keeping across the group
Insurance procurement, administration and renewal
Take custody of all financial related documents such as Invoice and Receipts booklets and issue them to appropriate officers with proper documentations

Number Needed
1


Accounting Officer/Cashier

Work Experience: 1-2yrs
Key qualification: OND, Accounting or Business Admin R

Key Job Functions
Receive all sales cash and record all cash transaction Issue petty cash
receive cash and Issue receipt to Walk-in customer Prepare reports of all transactions, petty cash, inventory and send to CAO
Oversee stocktaking

Number Needed
1



All application should be sent to 12basketsjobs@gmail.com and all applications close by 08/11/2014.

The title of the mail should be the position applied for.

Thank you.

Call Centre Staff

12 Baskets Foods Ltd |  Lagos

Specialization

Administration & Office Support and Customer Service

Preferred Years of Experience

1 - 3 years

Available Slots

2
Application Deadline

Jul 14, 2014


Job Description

12 Baskets Foods Ltd requires the services of a qualified and experienced candidate for this positions.


Job Summary

Deals with clients from multimedia contact centres handling a variety of functions including but not restricted to client service, technical support, via telephone, Internet, e-mail and instant messaging.


Responsibilities:

Act as customer care officers 
Interact with clients to collect orders
Process orders in response to clients calls and requests about products and services;
Gather client’s information
Identify and escalate priority issues per Client specifications;
Offer alternative solutions where appropriate 
Follow up and make scheduled call backs to clients where necessary;
Stay current with system information, changes and updates




Key Performance Indicators

Prompt response to client issues 
Clean and tidy office and its environ 
Punctual work attendance 



Qualifications and Requirements:

A minimum of a degree in a relevant field
1-3 years experience 
Excellent communication and interpersonal skills
Computer literacy


INTERESTED CANDIDATES SHOULD SEND THEIR CVS TO: dennislila@yahoo.co.uk

Call Centre Staff

12 Baskets Foods Ltd |  Lagos

Specialization

Administration & Office Support and Customer Service

Preferred Years of Experience

1 - 3 years

Available Slots

2
Application Deadline

Jul 14, 2014


Job Description

12 Baskets Foods Ltd requires the services of a qualified and experienced candidate for this positions.

Job Summary

Deals with clients from multimedia contact centres handling a variety of functions including but not restricted to client service, technical support, via telephone, Internet, e-mail and instant messaging.

Responsibilities:

Act as customer care officers 

Deliver service and support to clients usinvia remote connection or over the Internet;

Interact with clients to collect orders and process orders in response to clients, concerns, and requests about products and services;

Gather client’s information and determine the issue by evaluating and analyzing the situation;

Follow standard processes and procedures for solving client issues;

Identify and escalate priority issues per Client specifications;

Accurately process and record all calls on the customer relationship  management software 

Offer alternative solutions where appropriate 

Organize ideas and communicate oral messages appropriate to listeners and situations;

Follow up and make scheduled call backs to clients where necessary;

Stay current with system information, changes and updates




Key Performance Indicators

Prompt response to client issues 

Clean and tidy office and its environ 

Punctual work attendance 



Qualifications and Requirements:

A minimum of a degree in a relevant field

1-3 years experience 

Excellent communication and interpersonal skills