₦airaland Forum

It was her first time to buy on Jumia. She assumed it would be like Amazon, Ebay and many other websites who take Buyer Protection seriously. She now knows better obviously.

Jumia should not display Out of Stock Items, it is appalling.

A Nairalander complains about JUMIA to Consumer Protection Council & Public Complaints Commission:

Good day,

I would like to lodge a formal complaint against Jumia.
I paid for an item (A Prag inverter with order number 309859356) on the 15th February 2015 as well as delivery of the same Item which they said would take 3-8 days to deliver. The total value for the item and delivery coming to ₦ 33,578.
The next day 16th February, 2015 I got a mail confirming both order and payment from one Gbenga Oluwadare a staff of Jumia.
After 3 days i.e 18th February 2015, I got a mail from another staff Ocholi Aruwa saying the item is not available and as such they would prepare a voucher for the said amount. I replied the mail stating categorically that I wanted a cash refund and not a voucher.
Yet another staff (one Lola Oladeji) contacted me via email asking for my payment/account details used for the transaction which I hurriedly forwarded .
At this point I started suspecting foul play and I contacted their customer service center where it was confirmed that my order and payment was received and was being processed and I would receive value as soon as possible.
I got another mail on 20Th February 2015 stating from one Topman Jefferson acknowledging that my bank details have been received and forwarded to the Jumia finance department for refund.
Since this mail was received I have called the Jumia Customer Service Center severally requesting for a status update on my refund to no avail. A Customer service agent Mercy Etukudor at the Lagos call center assured me the refund would be effected yesterday 23rd February 2015. I did not get a credit alert from Jumia for the amount in question.
This morning I called again to find out why the refund was not effected as promised and customer service agent I spoke with one Ifeanyi Osoture also of the Lagos call center said and I quote “… it is not our duty to worry about customers’ refund” .
At this point I would like to:

· Protest what appears to be Jumia’s fraudulent scheme to acquire unsuspecting customers’ funds over a period of time while carrying out whatever business it is with such funds.

· An insensitivity and total lack of empathy on the path of the company and its staff as to customers’ plight; If a staff who is supposed to be a representative of Jumia outrightly spells out how customers’ refund is not their duty then it leaves a lot of questions about the organization’s credibility.

· Seek intervention and formal action against Jumia to help curb this trend and protect other prospective customers from being caught up in Jumia’s web of deception.

· Seek interest on the total amount paid for the number of days it has been in Jumia’s custody

I look forward to your intervention and would gladly oblige any mails to assist clarify and rectify the situation on ground.

Yours faithfully,

Shoptomydoor Shoptomydoor Shoptomydoor Shoptomydoor Shoptomydoor Shoptomydoor Shoptomydoor

JUST UPDATING

Fri, Nov 28, 2014 - Shoptomydoor email to me:
"....Your invoice has now been generated and can be paid for by logging into your warehouse"

Fri, Nov 28, 2014 - Next Shoptomydoor email to me (after payment was made):
"... Thank you for your order. Please come back soon!"

Mon, Dec 01, 2014 - Shoptomydoor email to me:
"....Due to temporary shut down of the cargo clearing section at the Murtala Mohammed International Airport, MM2. Your shipments from the US could not be shipped out over the weekend as expected. This was done to avoid backlog at the clearing section."

Fri, Dec 05-2014 - "Booked to depart USA with the next Air Freight on the 06 December 2014. Estimated to arrive our Lagos warehouse on 12 December 2014"
Wed, Dec 10-2014 - Arrived Lagos Airport, undergoing Customs clearing. Kindly allow 3 to 5 business days for Customs clearing to complete

Monday, Dec-29-2014 - It is one month after payment was made and I still have not received my items.

Shoptomydoor Shoptomydoor Shoptomydoor Shoptomydoor Shoptomydoor Shoptomydoor Shoptomydoor Shoptomydoor

WHAT IS HAPPENING TO YOU GUYS?

Fri, 12-05-2014 - "Booked to depart USA with the next Air Freight on the 06 December 2014. Estimated to arrive our Lagos warehouse on 12 December 2014"
Wed, 12-10-2014 - Arrived Lagos Airport, undergoing Customs clearing. Kindly allow 3 to 5 business days for Customs clearing to complete

It has been one week of customs clearing, I still have not received my items. I have stopped trying to call them. They are just interested in making as much as they can off you. I cant wait to weigh this box, I am sure it will weigh half of what I was charged for in the end.

Shoptomydoor Review - My experience as I update you....

Fri, Nov 28, 2014 - Shoptomydoor email to me:
"....Your invoice has now been generated and can be paid for by logging into your warehouse"

Fri, Nov 28, 2014 - Next Shoptomydoor email to me (after payment was made):
"... Thank you for your order. Please come back soon!"

Mon, Dec 01, 2014 - Shoptomydoor email to me:
"....Due to temporary shut down of the cargo clearing section at the Murtala Mohammed International Airport, MM2. Your shipments from the US could not be shipped out over the weekend as expected. This was done to avoid backlog at the clearing section."

From fabricating new weights for my items to delays in shipping, the list of the 'bad service issues' with Shoptomydoor is endless.

No one at shoptomydoor seems to be taking my phone calls today so I cant even ask if my items have been shipped.

What we told Jonathan and others - Nigeria Civil Society and Co
https://www.nairaland.com/nigeria/topic-845420.0.html#msg9958306

BLUF
Building Leverage and Unity on Fuel Subsidy Struggle

Text of Press Conference, Abuja, 13th January 2012


Fundamentals of the fuel subsidy struggle: Remove Corruption, not subsidy

Over the past two weeks Nigerians have been protesting the removal of subsidy on petrol. After the needless loss of lives of no less than twenty innocent Nigerians, the Federal Government finally decided to call organised labour and civil society, to the negotiation table.

We want to assure all Nigerians that the organized labour and civil society remain committed to the demands of Nigerians for the price of petrol to be reinstated to N65 per litre. We also take this opportunity to assure Nigerians, that the call by NLC/TUC for protests to reconvene on Monday January 16th 2012 does not indicate that an agreement has been reached. This break is to provide all Nigerians an opportunity to restock and ‘refuel’ to continue with renewed vigour and commitment to our demands for the price of petrol to be revert to N65 per litre.


This protest is no longer solely about the fuel subsidy – it is now a movement against corruption in the down stream petroleum sector.

Although N1.3 trillion is quoted as the cost of subsidy, the total amount spent in 2011 was even higher and amounted to over N1.6 trillion paid out to the cabal so far. This vast amount that Nigeria lost is composed of a genuine subsidy component of about N280-300 billion and 1.3 trillion Naira that is the stolen loot taken by the cabal. The stolen loot can be decomposed in two components. One component is the fake template with 14 inflated items used by PPPRA. The second component is round tripping and false accounting recently outlined by the governor of the Central Bank of Nigeria.

As Labour and civil society negotiates a resolution with government on the subsidy issue, let us make it clear that the resolution cannot be based on simply changing the pump price of petrol from N141+ to N100 or N80. The resolution can only be based on dismantling the corrupt subsidy regime which has become the most stupendous record of looting in the history of Nigeria.

We therefore make the following demands:

1. Immediate reversal to N65 per litre for a 6 months period during which we work out a framework for dismantling the cabal and its corrupt subsidy regime by investigating, prosecuting and punishing those found to be involved.
2. The Goodluck Jonathan administration must accepts that Nigerians have a right to benefit from their God given resources. After all the government has an agreement with OPEC to allocate 445,000 barrels a day for local refining and consumption.
3. That we develop a time bound program for re-establishing the capacity to process and sell these allocations to Nigerians at a cheap rate. Nigerians have entitlements which cannot be ignored or disregarded.
4. We insist that the 1.47 trillion Naira proposed for Security in the 2012 Budget must be reviewed downwards to provide for the cost of maintaining the real subsidy (300 Billion Naira) and providing for other vital services which have been cut in the budget especially in the health and education sectors.
5. That the Goodluck Jonathan Administration must accept basic democratic principles. The views of citizens must not only be accepted but must be the basis for all policy development and implementation.


Dr. Jibrin Ibrahim
Director, Centre for Democracy and Development

AyodejiAjayeoba
President, United Action for Democracy

Ayisha Osori
Advocates for Change and Social Justice

Dr. OtiveIgbuzor
Executive Director, Centre LSD

Dr. Hussaini Abdu
Country Director, Action Aid Nigeria

Priscilla Achakpa
Women Environmental Programme

For and on Behalf of Nigeria Civil Society
13thJanuary, 2012


Jibrin Ibrahim PhD
Director
Centre for Democracy and Development
4,Kikuyu Close,
Off Nairobi Street, Off Parakou Crescent
Off Aminu Kano Cresent
Wuse II
P. O. Box 14345, Wuse
Abuja, Nigeria
Tel - +234 (0)9 6716454/ 2731445
Fax - +234 (0) 9 6703292, 6726090

@KB1
Your references pls. Do you know anything about the Gbe people in Tiv folk tales?

Call me Logi,

I'm a music producer/studio engineer, music video producer and director, I'm good with graphics also and that helps out when i'm working on montages and the likes. Im currently abuja based and I've had the opportunity to work with great men like Prof. Rasaki Ojo Bakare a playwright, a choreographer, a play director and instrumentalist.

I have plans to produce and direct my own movies in the future. It is not enough to sit back and watch. I play a couple of instruments and I particularly love the guitar. I've attached something I did a couple of years ago and most people find amusing.

I am always willing to work. You can send me a txt on my deaf and dumb line: 08072234946
mail: logi_twang@yahoo.com or mail P.O. Box 7875, Wuse, Abuja.

The more useful information u have the easier it is to identify the right stocks.

I've gone through a couple of books and they have been really helpful. There are so many books on sale but I find one particularly useful. You can order it too. Call 08057999508. The book is titled 'You don't have to be rich to invest in shares'.

I love the new trend; everybody wants to buy shares. But in the end some make huge sums of money other loose GALLANTLY.

INVEST WISELY MY COUNTRY PEOPLE!

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How do I get a WACOM in Nigeria. The computer accessory vendors dont even know what it is.

You go first,

Any Pebuary Feefle

I'm itching to make music videos with new people, new ideas and new challenges.