I was advised to use impex in freighting my baby crib from the US to Nigeria, I was told by the person I called on phone that the item will be pre-weighed measured and I will get a quote before the item is shipped. Only for me to call and was told that the Item has been shipped and was given a ridiculous weight and number of items I sent. Note that I sent 2 Items (Crib and Mattress both weighing 56pounds together) only to be told that I sent 3 items all weighing 112 pounds, I still wonder till date what the 3rd item is. as if that is not enough, without prior noticed I was told that my payment is in the amount of $425 (note that initial estimate from telephone conversation was $230). I took this as it is and was told that my item will arrive Lagos in 3 to 5 days, its been 3 weeks now since I sent this item to Impex office in NJ, and I am yet to take delivery of my items. I call every single day and I am told to drop and expect a call back, and believe me no one ever calls back until I call again the next day. I will call Lagos and be told my item is in PHC, I will call PHC and be told that my item is in Lagos, I get posted round all Impex location and I am really frustrated. I wish I never came to Impex and regret the very day I contacted you people. apart from the fact that I am being forced to pay an amount that I would ordinarily used to get same item or more in Nigeria. I still cannot get the exact location of this item as we speak. I was given a number (phantom number) to track my item and each time I try using this number I get a error message. I wish this was in a civilize environment where legal implications are of consequence, I do not think someone will do this sort of thing to customers. you ship my item without letting me know first hand what it will cost, tell me that's the amount am going to pay and make me call everyday without letting me know the exact location of the item, refuse to send back the item when I asked that it shouldn't be dispatch at that rate. I am really surprised, they provided on their site, a complaint form, try filling it out with this same info and gets an error message, so please for all those advising people to use impex, please try and think about my experience.