“When planning for a year, plant corn.
When planning for a decade, plant trees.
When planning for life, train and educate people.” – Chinese Proverb.

Register For The NTN ASSOCIATES Professional Training Courses in the Month Of May, 2016.

Digital marketing Fundamentals Training

For More Information Visit: http://www.nigeriatrainingnetwork.com/events/digital-marketing-fundamentals/

CUSTOMER SERVICE TRAINING

For More Information Visit: http://www.nigeriatrainingnetwork.com/events/customer-service-training-5/

Sales & Marketing Strategy Training

For More Information Visit: http://www.nigeriatrainingnetwork.com/events/sales-marketing-strategy-training/

EXCEL ESSENTIAL TRAINING

For More Information Visit: http://www.nigeriatrainingcourses.com/events/excel-essential-training/

Basic Strategic Management Training

For More Information Visit: http://www.nigeriatrainingcourses.com/events/basic-strategic-management-training/

Call or WhatsApp: +23408185588772,+2348170103366 or Email: training@nigeriatrainingcourses.com

View all other training courses on our websites….
www.nigeriatrainingcourses.com I www.nigeriatrainingnetwork.com

“When planning for a year, plant corn.
When planning for a decade, plant trees.
When planning for life, train and educate people.” – Chinese Proverb.

Register For The NTN ASSOCIATES Professional Training Courses in the Month Of May, 2016.

Digital marketing Fundamentals Training

For More Information Visit: http://www.nigeriatrainingnetwork.com/events/digital-marketing-fundamentals/

CUSTOMER SERVICE TRAINING

For More Information Visit: http://www.nigeriatrainingnetwork.com/events/customer-service-training-5/

Sales & Marketing Strategy Training

For More Information Visit: http://www.nigeriatrainingnetwork.com/events/sales-marketing-strategy-training/

EXCEL ESSENTIAL TRAINING

For More Information Visit: http://www.nigeriatrainingcourses.com/events/excel-essential-training/

Basic Strategic Management Training

For More Information Visit: http://www.nigeriatrainingcourses.com/events/basic-strategic-management-training/

Call or WhatsApp: +23408185588772,+2348170103366 or Email: training@nigeriatrainingcourses.com

View all other training courses on our websites….
www.nigeriatrainingcourses.com I www.nigeriatrainingnetwork.com

“When planning for a year, plant corn.
When planning for a decade, plant trees.
When planning for life, train and educate people.” – Chinese Proverb.

Register For The NTN ASSOCIATES Professional Training Courses in the Month Of May, 2016.

Digital marketing Fundamentals Training

For More Information Visit: http://www.nigeriatrainingnetwork.com/events/digital-marketing-fundamentals/

CUSTOMER SERVICE TRAINING

For More Information Visit: http://www.nigeriatrainingnetwork.com/events/customer-service-training-5/

Sales & Marketing Strategy Training

For More Information Visit: http://www.nigeriatrainingnetwork.com/events/sales-marketing-strategy-training/

EXCEL ESSENTIAL TRAINING

For More Information Visit: http://www.nigeriatrainingcourses.com/events/excel-essential-training/

Basic Strategic Management Training

For More Information Visit: http://www.nigeriatrainingcourses.com/events/basic-strategic-management-training/

Call or WhatsApp: +23408185588772,+2348170103366 or Email: training@nigeriatrainingcourses.com

View all other training courses on our websites….
www.nigeriatrainingcourses.com I www.nigeriatrainingnetwork.com

“When planning for a year, plant corn.
When planning for a decade, plant trees.
When planning for life, train and educate people.” – Chinese Proverb.

Register For The NTN ASSOCIATES Professional Training Courses in the Month Of May, 2016.

Digital marketing Fundamentals Training

For More Information Visit: http://www.nigeriatrainingnetwork.com/events/digital-marketing-fundamentals/

CUSTOMER SERVICE TRAINING

For More Information Visit: http://www.nigeriatrainingnetwork.com/events/customer-service-training-5/

Sales & Marketing Strategy Training

For More Information Visit: http://www.nigeriatrainingnetwork.com/events/sales-marketing-strategy-training/

EXCEL ESSENTIAL TRAINING

For More Information Visit: http://www.nigeriatrainingcourses.com/events/excel-essential-training/

Basic Strategic Management Training

For More Information Visit: http://www.nigeriatrainingcourses.com/events/basic-strategic-management-training/

Call or WhatsApp: +23408185588772,+2348170103366 or Email: training@nigeriatrainingcourses.com

View all other training courses on our websites….
www.nigeriatrainingcourses.com I www.nigeriatrainingnetwork.com

“When planning for a year, plant corn.
When planning for a decade, plant trees.
When planning for life, train and educate people.” – Chinese Proverb.

Register For The NTN ASSOCIATES Professional Training Courses in the Month Of May, 2016.

Digital marketing Fundamentals Training

For More Information Visit: http://www.nigeriatrainingnetwork.com/events/digital-marketing-fundamentals/

CUSTOMER SERVICE TRAINING

For More Information Visit: http://www.nigeriatrainingnetwork.com/events/customer-service-training-5/

Sales & Marketing Strategy Training

For More Information Visit: http://www.nigeriatrainingnetwork.com/events/sales-marketing-strategy-training/

EXCEL ESSENTIAL TRAINING

For More Information Visit: http://www.nigeriatrainingcourses.com/events/excel-essential-training/

Basic Strategic Management Training

For More Information Visit: http://www.nigeriatrainingcourses.com/events/basic-strategic-management-training/

Call or WhatsApp: +23408185588772,+2348170103366 or Email: training@nigeriatrainingcourses.com

View all other training courses on our websites….
www.nigeriatrainingcourses.com I www.nigeriatrainingnetwork.com

“When planning for a year, plant corn.
When planning for a decade, plant trees.
When planning for life, train and educate people.” – Chinese Proverb.

Register For The NTN ASSOCIATES Professional Training Courses in the Month Of May, 2016.

Digital marketing Fundamentals Training

For More Information Visit: http://www.nigeriatrainingnetwork.com/events/digital-marketing-fundamentals/

CUSTOMER SERVICE TRAINING

For More Information Visit: http://www.nigeriatrainingnetwork.com/events/customer-service-training-5/

Sales & Marketing Strategy Training

For More Information Visit: http://www.nigeriatrainingnetwork.com/events/sales-marketing-strategy-training/

EXCEL ESSENTIAL TRAINING

For More Information Visit: http://www.nigeriatrainingcourses.com/events/excel-essential-training/

Basic Strategic Management Training

For More Information Visit: http://www.nigeriatrainingcourses.com/events/basic-strategic-management-training/

Call or WhatsApp: +23408185588772,+2348170103366 or Email: training@nigeriatrainingcourses.com

View all other training courses on our websites….
www.nigeriatrainingcourses.com I www.nigeriatrainingnetwork.com

“When planning for a year, plant corn.
When planning for a decade, plant trees.
When planning for life, train and educate people.” – Chinese Proverb.

Register For The NTN ASSOCIATES Professional Training Courses in the Month Of May, 2016.

Digital marketing Fundamentals Training

For More Information Visit: http://www.nigeriatrainingnetwork.com/events/digital-marketing-fundamentals/

CUSTOMER SERVICE TRAINING

For More Information Visit: http://www.nigeriatrainingnetwork.com/events/customer-service-training-5/

Sales & Marketing Strategy Training

For More Information Visit: http://www.nigeriatrainingnetwork.com/events/sales-marketing-strategy-training/

EXCEL ESSENTIAL TRAINING

For More Information Visit: http://www.nigeriatrainingcourses.com/events/excel-essential-training/

Basic Strategic Management Training

For More Information Visit: http://www.nigeriatrainingcourses.com/events/basic-strategic-management-training/

Call or WhatsApp: +23408185588772,+2348170103366 or Email: training@nigeriatrainingcourses.com

View all other training courses on our websites….
www.nigeriatrainingcourses.com I www.nigeriatrainingnetwork.com

“When planning for a year, plant corn.
When planning for a decade, plant trees.
When planning for life, train and educate people.” – Chinese Proverb.

Register For The NTN ASSOCIATES Professional Training Courses in the Month Of May, 2016.

Digital marketing Fundamentals Training

For More Information Visit: http://www.nigeriatrainingnetwork.com/events/digital-marketing-fundamentals/

CUSTOMER SERVICE TRAINING

For More Information Visit: http://www.nigeriatrainingnetwork.com/events/customer-service-training-5/

Sales & Marketing Strategy Training

For More Information Visit: http://www.nigeriatrainingnetwork.com/events/sales-marketing-strategy-training/

EXCEL ESSENTIAL TRAINING

For More Information Visit: http://www.nigeriatrainingcourses.com/events/excel-essential-training/

Basic Strategic Management Training

For More Information Visit: http://www.nigeriatrainingcourses.com/events/basic-strategic-management-training/

Call or WhatsApp: +23408185588772,+2348170103366 or Email: training@nigeriatrainingcourses.com

View all other training courses on our websites….
www.nigeriatrainingcourses.com I www.nigeriatrainingnetwork.com

“When planning for a year, plant corn.
When planning for a decade, plant trees.
When planning for life, train and educate people.” – Chinese Proverb.

Register For The NTN ASSOCIATES Professional Training Courses in the Month Of May, 2016.

Digital marketing Fundamentals Training

For More Information Visit: http://www.nigeriatrainingnetwork.com/events/digital-marketing-fundamentals/

CUSTOMER SERVICE TRAINING

For More Information Visit: http://www.nigeriatrainingnetwork.com/events/customer-service-training-5/

Sales & Marketing Strategy Training

For More Information Visit: http://www.nigeriatrainingnetwork.com/events/sales-marketing-strategy-training/

EXCEL ESSENTIAL TRAINING

For More Information Visit: http://www.nigeriatrainingcourses.com/events/excel-essential-training/

Basic Strategic Management Training

For More Information Visit: http://www.nigeriatrainingcourses.com/events/basic-strategic-management-training/

Call or WhatsApp: +23408185588772,+2348170103366 or Email: training@nigeriatrainingcourses.com

View all other training courses on our websites….
www.nigeriatrainingcourses.com I www.nigeriatrainingnetwork.com

“When planning for a year, plant corn.
When planning for a decade, plant trees.
When planning for life, train and educate people.” – Chinese Proverb.

Register For The NTN ASSOCIATES Professional Training Courses in the Month Of May, 2016.

Digital marketing Fundamentals Training

For More Information Visit: http://www.nigeriatrainingnetwork.com/events/digital-marketing-fundamentals/

CUSTOMER SERVICE TRAINING

For More Information Visit: http://www.nigeriatrainingnetwork.com/events/customer-service-training-5/

Sales & Marketing Strategy Training

For More Information Visit: http://www.nigeriatrainingnetwork.com/events/sales-marketing-strategy-training/

EXCEL ESSENTIAL TRAINING

For More Information Visit: http://www.nigeriatrainingcourses.com/events/excel-essential-training/

Basic Strategic Management Training

For More Information Visit: http://www.nigeriatrainingcourses.com/events/basic-strategic-management-training/

Call or WhatsApp: +23408185588772,+2348170103366 or Email: training@nigeriatrainingcourses.com

View all other training courses on our websites….
www.nigeriatrainingcourses.com I www.nigeriatrainingnetwork.com

“When planning for a year, plant corn.
When planning for a decade, plant trees.
When planning for life, train and educate people.” – Chinese Proverb.

Register For The NTN ASSOCIATES Professional Training Courses in the Month Of May, 2016.

Digital marketing Fundamentals Training

For More Information Visit: http://www.nigeriatrainingnetwork.com/events/digital-marketing-fundamentals/

CUSTOMER SERVICE TRAINING

For More Information Visit: http://www.nigeriatrainingnetwork.com/events/customer-service-training-5/

Sales & Marketing Strategy Training

For More Information Visit: http://www.nigeriatrainingnetwork.com/events/sales-marketing-strategy-training/

EXCEL ESSENTIAL TRAINING

For More Information Visit: http://www.nigeriatrainingcourses.com/events/excel-essential-training/

Basic Strategic Management Training

For More Information Visit: http://www.nigeriatrainingcourses.com/events/basic-strategic-management-training/

Call or WhatsApp: +23408185588772,+2348170103366 or Email: training@nigeriatrainingcourses.com

View all other training courses on our websites….
www.nigeriatrainingcourses.com I www.nigeriatrainingnetwork.com

“When planning for a year, plant corn.
When planning for a decade, plant trees.
When planning for life, train and educate people.” – Chinese Proverb.

Register For The NTN ASSOCIATES Professional Training Courses in the Month Of May, 2016.

Digital marketing Fundamentals Training

For More Information Visit: http://www.nigeriatrainingnetwork.com/events/digital-marketing-fundamentals/

CUSTOMER SERVICE TRAINING

For More Information Visit: http://www.nigeriatrainingnetwork.com/events/customer-service-training-5/

Sales & Marketing Strategy Training

For More Information Visit: http://www.nigeriatrainingnetwork.com/events/sales-marketing-strategy-training/

EXCEL ESSENTIAL TRAINING

For More Information Visit: http://www.nigeriatrainingcourses.com/events/excel-essential-training/

Basic Strategic Management Training

For More Information Visit: http://www.nigeriatrainingcourses.com/events/basic-strategic-management-training/

Call or WhatsApp: +23408185588772,+2348170103366 or Email: training@nigeriatrainingcourses.com

View all other training courses on our websites….
www.nigeriatrainingcourses.com I www.nigeriatrainingnetwork.com

“When planning for a year, plant corn.
When planning for a decade, plant trees.
When planning for life, train and educate people.” – Chinese Proverb.

Register For The NTN ASSOCIATES Professional Training Courses in the Month Of May, 2016.

Digital marketing Fundamentals Training

For More Information Visit: http://www.nigeriatrainingnetwork.com/events/digital-marketing-fundamentals/

CUSTOMER SERVICE TRAINING

For More Information Visit: http://www.nigeriatrainingnetwork.com/events/customer-service-training-5/

Sales & Marketing Strategy Training

For More Information Visit: http://www.nigeriatrainingnetwork.com/events/sales-marketing-strategy-training/

EXCEL ESSENTIAL TRAINING

For More Information Visit: http://www.nigeriatrainingcourses.com/events/excel-essential-training/

Basic Strategic Management Training

For More Information Visit: http://www.nigeriatrainingcourses.com/events/basic-strategic-management-training/

Call or WhatsApp: +23408185588772,+2348170103366 or Email: training@nigeriatrainingcourses.com

View all other training courses on our websites….
www.nigeriatrainingcourses.com I www.nigeriatrainingnetwork.com

“When planning for a year, plant corn.
When planning for a decade, plant trees.
When planning for life, train and educate people.” – Chinese Proverb.

Register For The NTN ASSOCIATES Professional Training Courses in the Month Of May, 2016.

Digital marketing Fundamentals Training

For More Information Visit: http://www.nigeriatrainingnetwork.com/events/digital-marketing-fundamentals/

CUSTOMER SERVICE TRAINING

For More Information Visit: http://www.nigeriatrainingnetwork.com/events/customer-service-training-5/

Sales & Marketing Strategy Training

For More Information Visit: http://www.nigeriatrainingnetwork.com/events/sales-marketing-strategy-training/

EXCEL ESSENTIAL TRAINING

For More Information Visit: http://www.nigeriatrainingcourses.com/events/excel-essential-training/

Basic Strategic Management Training

For More Information Visit: http://www.nigeriatrainingcourses.com/events/basic-strategic-management-training/

Call or WhatsApp: +23408185588772,+2348170103366 or Email: training@nigeriatrainingcourses.com

View all other training courses on our websites….
www.nigeriatrainingcourses.com I www.nigeriatrainingnetwork.com

“When planning for a year, plant corn.
When planning for a decade, plant trees.
When planning for life, train and educate people.” – Chinese Proverb.

Register For The NTN ASSOCIATES Professional Training Courses in the Month Of May, 2016.

Digital marketing Fundamentals Training

For More Information Visit: http://www.nigeriatrainingnetwork.com/events/digital-marketing-fundamentals/

CUSTOMER SERVICE TRAINING

For More Information Visit: http://www.nigeriatrainingnetwork.com/events/customer-service-training-5/

Sales & Marketing Strategy Training

For More Information Visit: http://www.nigeriatrainingnetwork.com/events/sales-marketing-strategy-training/

EXCEL ESSENTIAL TRAINING

For More Information Visit: http://www.nigeriatrainingcourses.com/events/excel-essential-training/

Basic Strategic Management Training

For More Information Visit: http://www.nigeriatrainingcourses.com/events/basic-strategic-management-training/

Call or WhatsApp: +23408185588772,+2348170103366 or Email: training@nigeriatrainingcourses.com

View all other training courses on our websites….
www.nigeriatrainingcourses.com I www.nigeriatrainingnetwork.com

Attend a XCEL Consulting Training Programme in Basic Strategic Management to apply strategy planning processes at an organizational and department and identify strategic options for long term competitive advantage.

Course Content:
Fundamentals of Strategic Planning
Defining strategy
Components of strategy
Discovering why strategies fail
Clarifying your organisation's mission, vision and core competencies
The benefits of strategic planning
The need for strategic planning
Assessing tools and processes for strategic planning
Developing the Strategy
Ensuring organisational capabilities are appropriate for the strategic environment
Analysing how competitive and other environmental factors shape strategy
Determining the impact of operating and remote environments
Assessing the external environment for individual departments
Identifying your customers and their needs
Assessing external forces
Analysing your operating and external environment
Initiating a SWOT analysis
Prioritising opportunities and threats
Categorising the external environment with checklists
Auditing internal capabilities
Identifying strengths by business function
Recognising vulnerabilities
Expanding the SWOT analysis
Identifying Strategic Options
Evaluating factors for choosing strategy
Mapping strategies to product or market life cycle
Aligning strategies with capabilities of the organisation
Choosing strategies to meet stakeholder expectations
Selecting appropriate strategic models
Identifying sources of competitive advantage
Implications of growth and diversification strategies
Global strategies for sourcing, operations and marketing
Formulating Your Strategic Plan
Considering strategic planning approaches
Issue-centric, Entrepreneurial and Holistic planning
Assessing organisational readiness
Building the plan
Key components of a strategic plan
Operationalising the strategic plan
Identifying opportunities with portfolio management and gap analysis techniques
Linking strategy to actions
Aligning strategy with six key organisational factors
Identifying gaps between current and needed capabilities
Establishing appropriate objectives and milestones
Managing culture, human resources, skills, processes and structure for strategy execution
Initiating programmes and projects for implementing strategy
Executing Your Strategy for Success
Managing stakeholder expectations
Establishing effective communication mechanisms
Aligning culture to strategic direction
Linking rewards to performance
Managing the inevitable change
Maximising results with applied processes
Connecting people to the execution of strategy
Establishing and maintaining communications
Designing effective information systems
Organising to execute in line with strategy
Monitoring and Controlling Implementation
Establishing Key Performance Indicators (KPIs)
Setting up metrics to measure performance
Monitoring progress with dashboards
Deploying Balanced Scorecards
Dimensions of strategic control
Detecting changes in assumptions
Coping with a dynamic environment
Adjusting for unanticipated events

Who Should Attend:
Managers, directors, business analysts and anyone involved in planning and/or implementing strategies for business units and organisations.

Training Schedules:
Date: May, 2016.
Training Fee: 25,000, 20% upfront payment to secure participant seat.
For More Information, Booking and Registration Call Us on: 08170103366 and 0908442164

Attend a XCEL Consulting Training Programme in Basic Strategic Management to apply strategy planning processes at an organizational and department and identify strategic options for long term competitive advantage.

Course Content:
Fundamentals of Strategic Planning
Defining strategy
Components of strategy
Discovering why strategies fail
Clarifying your organisation's mission, vision and core competencies
The benefits of strategic planning
The need for strategic planning
Assessing tools and processes for strategic planning
Developing the Strategy
Ensuring organisational capabilities are appropriate for the strategic environment
Analysing how competitive and other environmental factors shape strategy
Determining the impact of operating and remote environments
Assessing the external environment for individual departments
Identifying your customers and their needs
Assessing external forces
Analysing your operating and external environment
Initiating a SWOT analysis
Prioritising opportunities and threats
Categorising the external environment with checklists
Auditing internal capabilities
Identifying strengths by business function
Recognising vulnerabilities
Expanding the SWOT analysis
Identifying Strategic Options
Evaluating factors for choosing strategy
Mapping strategies to product or market life cycle
Aligning strategies with capabilities of the organisation
Choosing strategies to meet stakeholder expectations
Selecting appropriate strategic models
Identifying sources of competitive advantage
Implications of growth and diversification strategies
Global strategies for sourcing, operations and marketing
Formulating Your Strategic Plan
Considering strategic planning approaches
Issue-centric, Entrepreneurial and Holistic planning
Assessing organisational readiness
Building the plan
Key components of a strategic plan
Operationalising the strategic plan
Identifying opportunities with portfolio management and gap analysis techniques
Linking strategy to actions
Aligning strategy with six key organisational factors
Identifying gaps between current and needed capabilities
Establishing appropriate objectives and milestones
Managing culture, human resources, skills, processes and structure for strategy execution
Initiating programmes and projects for implementing strategy
Executing Your Strategy for Success
Managing stakeholder expectations
Establishing effective communication mechanisms
Aligning culture to strategic direction
Linking rewards to performance
Managing the inevitable change
Maximising results with applied processes
Connecting people to the execution of strategy
Establishing and maintaining communications
Designing effective information systems
Organising to execute in line with strategy
Monitoring and Controlling Implementation
Establishing Key Performance Indicators (KPIs)
Setting up metrics to measure performance
Monitoring progress with dashboards
Deploying Balanced Scorecards
Dimensions of strategic control
Detecting changes in assumptions
Coping with a dynamic environment
Adjusting for unanticipated events

Who Should Attend:
Managers, directors, business analysts and anyone involved in planning and/or implementing strategies for business units and organisations.

Training Schedules:
Date: May, 2016.
Training Fee: 25,000, 20% upfront payment to secure participant seat.
For More Information, Booking and Registration Call Us on: 08170103366 and 0908442164

Attend a XCEL Consulting Training Programme in Basic Strategic Management to apply strategy planning processes at an organizational and department and identify strategic options for long term competitive advantage.

Course Content:
Fundamentals of Strategic Planning
Defining strategy
Components of strategy
Discovering why strategies fail
Clarifying your organisation's mission, vision and core competencies
The benefits of strategic planning
The need for strategic planning
Assessing tools and processes for strategic planning
Developing the Strategy
Ensuring organisational capabilities are appropriate for the strategic environment
Analysing how competitive and other environmental factors shape strategy
Determining the impact of operating and remote environments
Assessing the external environment for individual departments
Identifying your customers and their needs
Assessing external forces
Analysing your operating and external environment
Initiating a SWOT analysis
Prioritising opportunities and threats
Categorising the external environment with checklists
Auditing internal capabilities
Identifying strengths by business function
Recognising vulnerabilities
Expanding the SWOT analysis
Identifying Strategic Options
Evaluating factors for choosing strategy
Mapping strategies to product or market life cycle
Aligning strategies with capabilities of the organisation
Choosing strategies to meet stakeholder expectations
Selecting appropriate strategic models
Identifying sources of competitive advantage
Implications of growth and diversification strategies
Global strategies for sourcing, operations and marketing
Formulating Your Strategic Plan
Considering strategic planning approaches
Issue-centric, Entrepreneurial and Holistic planning
Assessing organisational readiness
Building the plan
Key components of a strategic plan
Operationalising the strategic plan
Identifying opportunities with portfolio management and gap analysis techniques
Linking strategy to actions
Aligning strategy with six key organisational factors
Identifying gaps between current and needed capabilities
Establishing appropriate objectives and milestones
Managing culture, human resources, skills, processes and structure for strategy execution
Initiating programmes and projects for implementing strategy
Executing Your Strategy for Success
Managing stakeholder expectations
Establishing effective communication mechanisms
Aligning culture to strategic direction
Linking rewards to performance
Managing the inevitable change
Maximising results with applied processes
Connecting people to the execution of strategy
Establishing and maintaining communications
Designing effective information systems
Organising to execute in line with strategy
Monitoring and Controlling Implementation
Establishing Key Performance Indicators (KPIs)
Setting up metrics to measure performance
Monitoring progress with dashboards
Deploying Balanced Scorecards
Dimensions of strategic control
Detecting changes in assumptions
Coping with a dynamic environment
Adjusting for unanticipated events

Who Should Attend:
Managers, directors, business analysts and anyone involved in planning and/or implementing strategies for business units and organisations.

Training Schedules:
Date: May, 2016.
Training Fee: 25,000, 20% upfront payment to secure participant seat.
For More Information, Booking and Registration Call Us on: 08170103366 and 0908442164

Attend a 2 Days Professional Training in Customer Service by Xcel Consulting in April 29th & 30th, 2016

Synopsis: The continuous existence of any company is dependant on the acceptance of its product and/or services by its customers. Hence organizations must focus on developing customers’ loyalty.

Objectives: At the end of the course, the participants will:
Ø Develop strategies for building customer’ s loyalty for its products and/or service
Ø Set and maintain quality service delivery standards.
Ø Have an understanding of skills needed for delivering excellent customer service.

Course Contents
v Defining Customer Service
o What does great service look like and feel like?
o Sharing our own experiences of good and bad service
o Responsibility for customer service
o Stepping into your customers’ shoes
v Handling customer enquires
o Customer contact model and service standards
o Creating lasting first impressions
o Building and maintaining rapport
o Using positive language and tone of voice
v Establishing customer needs and responding to requests
o Questioning
o Active listening – including taking notes
o Summarising
v Handling work based customer requests
o Identifying challenging customer requests
o Responding to challenging customer requests assertively
v Service recovery
o Turning disappointment into delight
o Identifying the nature of customer complaints
o Responding to customer complaints
o Introducing colleagues to resolve customer service issue

Target Audience:
Managers that oversees service delivery points, Middle level Managers and Customer Service Representatives

Benefits for attending any of our Training…
Participation in this course also entitles attendees to: having their CV inserted in the NTN Associates database and distributed to companies, organizations and head hunters, networking meetings with managers, professionals and entrepreneurs, a personalised monitoring and alerting service for the best job opportunities in Nigeria. Also, post training consulting 100% FREE with the instructor.

For More Information Call Us: 09084425164 or Visit: http://www.nigeriatrainingcourses.com/events/customer-service-training-4/

Attend a 2 Days Professional Training in Customer Service by Xcel Consulting in April 29th & 30th, 2016

Synopsis: The continuous existence of any company is dependant on the acceptance of its product and/or services by its customers. Hence organizations must focus on developing customers’ loyalty.

Objectives: At the end of the course, the participants will:
Ø Develop strategies for building customer’ s loyalty for its products and/or service
Ø Set and maintain quality service delivery standards.
Ø Have an understanding of skills needed for delivering excellent customer service.

Course Contents
v Defining Customer Service
o What does great service look like and feel like?
o Sharing our own experiences of good and bad service
o Responsibility for customer service
o Stepping into your customers’ shoes
v Handling customer enquires
o Customer contact model and service standards
o Creating lasting first impressions
o Building and maintaining rapport
o Using positive language and tone of voice
v Establishing customer needs and responding to requests
o Questioning
o Active listening – including taking notes
o Summarising
v Handling work based customer requests
o Identifying challenging customer requests
o Responding to challenging customer requests assertively
v Service recovery
o Turning disappointment into delight
o Identifying the nature of customer complaints
o Responding to customer complaints
o Introducing colleagues to resolve customer service issue

Target Audience:
Managers that oversees service delivery points, Middle level Managers and Customer Service Representatives

Benefits for attending any of our Training…
Participation in this course also entitles attendees to: having their CV inserted in the NTN Associates database and distributed to companies, organizations and head hunters, networking meetings with managers, professionals and entrepreneurs, a personalised monitoring and alerting service for the best job opportunities in Nigeria. Also, post training consulting 100% FREE with the instructor.

For More Information Call Us: 09084425164 or Visit: http://www.nigeriatrainingcourses.com/events/customer-service-training-4/

Attend a 2 Days Professional Training in Customer Service by Xcel Consulting in April 29th & 30th, 2016

Synopsis: The continuous existence of any company is dependant on the acceptance of its product and/or services by its customers. Hence organizations must focus on developing customers’ loyalty.

Objectives: At the end of the course, the participants will:
Ø Develop strategies for building customer’ s loyalty for its products and/or service
Ø Set and maintain quality service delivery standards.
Ø Have an understanding of skills needed for delivering excellent customer service.

Course Contents
v Defining Customer Service
o What does great service look like and feel like?
o Sharing our own experiences of good and bad service
o Responsibility for customer service
o Stepping into your customers’ shoes
v Handling customer enquires
o Customer contact model and service standards
o Creating lasting first impressions
o Building and maintaining rapport
o Using positive language and tone of voice
v Establishing customer needs and responding to requests
o Questioning
o Active listening – including taking notes
o Summarising
v Handling work based customer requests
o Identifying challenging customer requests
o Responding to challenging customer requests assertively
v Service recovery
o Turning disappointment into delight
o Identifying the nature of customer complaints
o Responding to customer complaints
o Introducing colleagues to resolve customer service issue

Target Audience:
Managers that oversees service delivery points, Middle level Managers and Customer Service Representatives

Benefits for attending any of our Training…
Participation in this course also entitles attendees to: having their CV inserted in the NTN Associates database and distributed to companies, organizations and head hunters, networking meetings with managers, professionals and entrepreneurs, a personalised monitoring and alerting service for the best job opportunities in Nigeria. Also, post training consulting 100% FREE with the instructor.

For More Information Call Us: 09084425164 or Visit: http://www.nigeriatrainingcourses.com/events/customer-service-training-4/

Attend a 2 Days Professional Training in Customer Service by Xcel Consulting in April 29th & 30th, 2016

Synopsis: The continuous existence of any company is dependant on the acceptance of its product and/or services by its customers. Hence organizations must focus on developing customers’ loyalty.

Objectives: At the end of the course, the participants will:
Ø Develop strategies for building customer’ s loyalty for its products and/or service
Ø Set and maintain quality service delivery standards.
Ø Have an understanding of skills needed for delivering excellent customer service.

Course Contents
v Defining Customer Service
o What does great service look like and feel like?
o Sharing our own experiences of good and bad service
o Responsibility for customer service
o Stepping into your customers’ shoes
v Handling customer enquires
o Customer contact model and service standards
o Creating lasting first impressions
o Building and maintaining rapport
o Using positive language and tone of voice
v Establishing customer needs and responding to requests
o Questioning
o Active listening – including taking notes
o Summarising
v Handling work based customer requests
o Identifying challenging customer requests
o Responding to challenging customer requests assertively
v Service recovery
o Turning disappointment into delight
o Identifying the nature of customer complaints
o Responding to customer complaints
o Introducing colleagues to resolve customer service issue

Target Audience:
Managers that oversees service delivery points, Middle level Managers and Customer Service Representatives

Benefits for attending any of our Training…
Participation in this course also entitles attendees to: having their CV inserted in the NTN Associates database and distributed to companies, organizations and head hunters, networking meetings with managers, professionals and entrepreneurs, a personalised monitoring and alerting service for the best job opportunities in Nigeria. Also, post training consulting 100% FREE with the instructor.

For More Information Call Us: 09084425164 or Visit: http://www.nigeriatrainingcourses.com/events/customer-service-training-4/

Attend the cmrp Certification & Seminar and be a cmrp Certified Practitioner.

STAND OUT WITH BPMR KNOWLEDGE and cmrp CERTIFICATION.
Is Your Career Worth More Than $3,500?
WHY STRIVE FOR cmrp CERTIFICATION AT ALL?
1. Recognition, greater job effectiveness, promotion and greater visibility to become a leader!
2. Clearer direction of care and less frustrations
3. A greater likelihood of a differentiated pay scale

SMRP BoK COVERS THE FOLLOWING AREAS…
1. Business Strategy, Tactic, Vision, Mission, Goal, Objectives?
2. Risk Management – SWOT & PESTLES Analysis
3. Making M & R Business Cases And Cost Benefit Analysis, CBA.
4. Business Performance Analysis & Management
5. Stakeholder Management And Communications
6. Creating And Managing Budgets And Rolling Estimates.

SMRP BoK COVERAGE AREAS CONTINUED
1. WCM – Lean Vs TPS And Relationships With TPM, 6- Sigma & EAtB.
2. Change Management – 3, 5 & 8 Steps Of Organizational Change Management.
3. Business Losses From Operations
4. Manage HSE Policies To Support Business Strategy.

SMRP BoK COVERAGE AREAS CONTINUED
1. Manufacturing And Maintenance Metrics Calculations – OEE, TEEP, QR, AR, PR etc
2. Seven Tools Of Quality, Deming’s PDCA Cycle.
3. Creating A CCB And Change Protocol
4. Process Documentation And “LL”
5. Understand Industry Standards, Follow Local Government Regulations On HSEQ
6. Assure Compliance To All Set Processes, Procedures, Policies By Carrying Out Periodic Audits.
7. Reliability Definitions And Modelling. RAMS
8. P-F Interval Curve
9. Different Failure Patterns Curves
10. RCM And FMEA, RCFA
11. PdM Techniques And Other NDT Techniques
12. Reliability Strategies Vs Techniques
13. Reliability Calculations & RBD – Series & Parallel
14. Reliability Performance Management & Metrics – MTBF, MTTR, MTTF etc. Analyze Variations, Create & Implement Caps
15. Create Maintenance Org. Structure, Provide Skilled Resources, Procedures, etc. For Equipment Reliability
16. Who Is A Leader Vs A Manager. Leadership Types.What Is Situational Leadership?
17. Understanding And Calculating Lines Of Communication – N(n-1)/2
18. Building The Right Organogram. Mentoring Vs Coaching
19. Creating Skills Matrix, TNA And T.A At Org., Job & Staff Levels.
20. Recruit & Select The Right People. Talent Management.
21. Building JDs And KBI Sets For Each Role. Train To Retain Staff.
22. Types Of Teams
23. Phases Of Team Development.
24. Douglas Mc Gregor’s Theory X And Theory Y Of Management
25. Herzberg’s Motivation & Hygiene Factors
26. Maslow’s Hierarchy Of Human Needs
27. Team Conflict And Resolutions, Motivation, Reward.
28. Structured Performance Management. Reward And Recognition For Superior Performance
29. Maintenance Types And Definitions
30. Maintenance Standard Workflows
31. Backlog Management
32. Using Automation To Manage Processes & Equipment – CMMS
33. Maintenance Work Performance Management – Work Measurement Metrics
34. Project Management – Project Charter, Scope, Schedule And Cost Management Metrics – PV, EV, AC, CPI, SPI, The Triple Constraints etc
35. Enterprise Asset Management – Overview Of The New ISO Standards 55000, 55001 And 55002. CMMS Utilization.
36. Inventory And Storeroom Management – STO, Reservation, Location, Goods Receipt & Issue
37. MRO Procurement Process, Contract Types, Supplier Selection & Management, VMI.
38. And Many More….

Now Stand Tall With A cmrp Badge.
Waoh Yourself with the Right Knowledge and Skills.
For Registration, Questions and Comments!
Contact Us Via Call/Sms: 08029184653 & 09099636439 and we’ll call you right
back!!!

WhatsApp: 08029184653
You can also e-mail us: info@beinareliability.com or training@beinareliability.com
Or Tweet at Us On Twitter: Twitter.com/@BeinaMR Or Follow Us On Facebook
www.facebook.com/BeinaMaintenanceAndReliabilityServicesLLC.…
Or Even Check Us Out on LinkedIn @www.linkedin.com/…/beina-maintenance-and-reliability-servic…

Kindly NOTE: For prices, the new prices are $3,500 (N800,000) and early bird registration is $3,000(N685,000). Group rate is $2,500(N600,000).

For More Details Visit:http://www.nigeriatrainingnetwork.com/events/cmrp-certification-seminar-certification3500/

Attend this 2 days Digital Marketing Training to understand and gain knowledge of how to build and develp a population of followers and fans online.

Module 1
*Current trends and methodologies in social media marketing Establishing goals for social media marketing success

Writing for the social web.

*How to use Facebook to promote businesses, covering facebook customisation.
Running promotions that comply with facebook guidelines.
Promoting your events on facebook.

*How to support your business goals with Twitter
Increasing awareness and visibiity of your brand
Building a strategic network of influencers.
Promoting your offers and growing sales of your products and services.

Module 2

*Email Marketing

Learn how to effectively build your users lists
Deliver e-mails
Generating relevant clicks.

*YouTube Marketing For Buisness
*Exploring other Socials Networks(Google+,Instagram etc)

Advance Training Course Outline:

Module 1

Understanding PPC/PPM/PPS and CTR
Developing valuable Social Media Engagement Plan.
Developing valuable Social Media Engagement Plan.

*Social Media Advertising
FaceBook Marketing For Buisness
Twitter Marketing For Buisness
LinkedIn Marketing For Business

Section 2

Mobile Marketing(Mobile App, Bulk SMS, WhatsApp Broadcast, BB Campaign.)
MTN Caller Feeds.

Date: 9th April, 2016

Venue: 3, Faramobi Ajike Street, Anthony Village, Lagos State
For More informations & Bookings Call: 09084425164

Job Brief
If you live and breathe digital marketing, we want to hire you. We are looking for an online Digital Marketing executive to develop, implement, track and optimize our digital marketing campaigns across all digital channels.

Responsibilities
• Plan and execute all web, SEO/SEM, marketing database, email, social media and display advertising campaigns
• Design, build and maintain our social media presence
• Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
• Identify trends and insights, and optimize spend and performance based on the insights
• Brainstorm new and creative growth strategies
• Plan, execute, and measure experiments and conversion tests
• Collaborate with internal teams to create landing pages and optimize user experience
• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
• Instrument conversion points and optimize user funnels
• Collaborate with agencies and other vendor partners
• Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate


Requirements
• BSc in Marketing or a related field
• Proven working experience in online/Digital marketing
• Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns
• Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate
• Solid knowledge of website analytics tools (e.g., Google Analytics)
• Experience in setting up and optimising Google Adwords campaigns
• Strong analytical skills and data-driven thinking
• Up-to-date with the latest trends and best practices in online marketing and measurement

How to Apply

Send ONLY your detailed CV to training@nigeriatrainingcourses.com copy nigeriatrainingcourses2@gmail.com Application Deadline April 22nd, 2016.
www.nigeriatrainingcourses.com www.nigeriatrainingnetwork.com