Register for The 1 Day training programme by Adoney Associates Limited will equip participants with the knowledge and skills to deliver exceptional customer service.

COURSE OVERVIEW

Understanding Customer Service
Customer Service Principles
Developing a customer service culture
Anticipate customer needs and expectations more accurate
Effectively respond to unreasonable demands
Deliver bad news without overly upsetting the customer
Make customers feel they are receiving top level service even when you can’t deliver
everything they want
Do’s and Don’t of customer service
Help customers realize when they’re wrong and come up with a face-saving solution
Build and maintain telephone customer relationships
Respond diplomatically to the most demanding customers
Defuse customer emotions and create positive outcomes
Tactfully handle the most difficult customers
Create client confidence
Understand what goes into creating good client relationships
Using communication dynamics effectively – voice tone – body language
Use questioning and listening techniques to get the “real” story
Know how to deliver difficult messages
Learn how to view problems from the customer’s perspective
Use the essential elements of persuasion

TRAINING BENEFITS:
At the end of the training, participants will be able to:
Improve customer relationship dynamics
Get clients to buy “you” as well as your company’s products and services
Uncover the real customer needs, both spoken and unspoken, to serve them better
Deal effectively with customer disagreement
Build higher levels of customer confidence
Build stronger levels of customer commitment

TRAINING METHODOLOGY
The training will be interactive. It will be delivered via lectures supported by group exercises,
discussions, case study analysis.
-Customer Service Managers
-Sales & Marketing Managers
-Customer Service Officers
-Sales & Marketing Executives
-Call Center Representatives
-Client Service Officers
-Relationship Officers
-Front Office Staff
-Account officers
-company representatives
-NYSC Members
Venue: Daca consult opposite Elephant House, Alausa, Ikeja.
The Fee per participant .This covers the training materials and lunch break and certificate.

Urgent Vacancy

"Training Coordinator"

NTN Associates is urgently in need of a Training Coordinator to work as thus; Wednesdays, Thursdays, Fridays, Saturdays and Sundays. Off days are Mondays and Tuesdays.

Requirement
University degree with related experience, computer literate and between the age 25 - 35years and MUST be male.


Email subject should be "Training Coordinator - Lagos"

Send CV to:
training@nigeriatrainingcourses.com
nigeriatrainingcourses2@gmail.com
www.nigeriatrainingcourses.com
www.nigeriatrainingnetwork.com

Urgent Vacancy!!!

"Digital Marketing Training Instructor"

NTN Associates is urgently in need of a "Digital Marketing Training Instructor"

A google AdWord certified person with vast work experience in digital marketing would be a very strong advantage.

Email subject should be " Digital Marketing Instructor - Lagos"

Send CV to:
training@nigeriatrainingcourses.com
nigeriatrainingcourses2@gmail.com
www.nigeriatrainingcourses.com
www.nigeriatrainingnetwork.com

Kindly re-broadcast

Urgent Vacancy!!!

"Digital Marketing Training Instructor"

NTN Associates is urgently in need of a "Digital Marketing Training Instructor"

A google AdWord certified person with vast work experience in digital marketing would be a very strong advantage.

Email subject should be " Digital Marketing Instructor - Lagos"

Send CV to:
training@nigeriatrainingcourses.com
nigeriatrainingcourses2@gmail.com
www.nigeriatrainingcourses.com
www.nigeriatrainingnetwork.com

Kindly re-broadcast

Attend the 2 Day "Internet Marketing Fundamentals"

Course Outline:
Module One: Getting Started
Housekeeping Items
The Parking Lot
Workshop Objectives
Pre-Assignment
Action Plans and Evaluations

Module Two:
SWOT Analysis in Marketing;
Strength
Weaknesses
Opportunities
Threats
Case Study

Module Two: Review Questions

Module Three:
Marketing Research
Consume All Media
Finding the Right Price
Product Development and Improvement
Identify Your Target Audience
Case Study

Module Three: Review Questions

Module Four: Real Time Marketing
Dynamic Content
Engagement Builds Followers
Constant Readiness and Monitoring
The Time the Place and the Media
Case Study

Module Four: Review Questions

Module Five: Brand Management
Every Interaction Counts
Consistent Through all Media
Unique Qualities
Needs to be Actively Managed
Case Study

Module Five: Review Questions

Module Six: Social Media (I)
You are Building a Community
A Personal Touch
Brand Champions
Make it Easy to Share
Case Study

Module Six: Review Questions

Module Seven: SEO Basics
Relevant and Original Content
Keywords
Value Proposition
Linking
Case Study

Module Seven: Review Questions

Module Eight: Social Media (II)
Content is King
Blog and Interact
Webinars
Constant Monitoring
Case Study
Module Eight: Review Questions

Module Nine: Website Characteristics
SEO Optimization
Landing Page
Analytics
Mobile and Tablet Friendly
Case Study

Module Nine: Review Questions

Module Ten:
Capturing Leads
Lead Management and Generation
Give Something Away
Quality vs. Quantity
Capture Repeat Customers
Case Study

Module Ten: Review Questions

Module Eleven: Campaign Characteristics
Tailored for Your Audience
Use Powerful Words
The 4 W’s of a Campaign
Monitor and Tweak
Case Study
Module Eleven: Review Questions

Module Twelve: Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

Date and Duration;
January 22nd & 23rd, 30th & 31st. February 6th & 7th.
Time: 10:00AM – 5:00PM

For More Information Call: 09084425164 or visit http://www.nigeriatrainingnetwork.com/events/digital-marketing-fundamentals/

This focused course in Project Management will cover methods beyond topics covered in the planning and implementation of projects. Specifically, learning will include Project Life Cycle, CPM and PERT. Participants will also be able to Create Project Task Activities, mitigate risks and develop working competence in the use of MS Project®

By the end of this course participants will be able to define projects, project management, and identify the importance of the PMBOK and PMI. You will be able to identify the five process groups and Nine knowledge areas as well as perform a project needs assessment and write goals, requirements, and deliverables.
+ FREE Refreshment: Tea, Coffee, Cakes, Snacks and light Lunch.
+ FREE Access to Video clips
+ FREE Access to Online Material Course Content
Course Outline

1. Introduction
• About PMI and PMP exam
• Exam-Taking Tips
• PMstudy Course Overview
• PMstudy Process Chart

2. Project Management Framework
• What is a project?
• Project Stakeholders
• Organizational Structure
• Product Life Cycle, Project Life Cycle, Project Management Life Cycle

3. Project Integration Management
• Overview of Project Integration
• Develop Project Charter
• Develop Project Management Plan
• Direct and Manage Project Work
• Monitor and Control Project Work
• Perform Integrated Change Control
• Close Project or Phase

4. Project Scope Management
• Overview of Project Scope Management
• Plan Scope Management
• Collect Requirements
• Define Scope
• Create WBS
• Validate Scope
• Control Scope

5. Project Time Management
• Overview of Project Time Management
• Plan Schedule Management
• Define Activities
• Sequence Activities
• Estimate Activity Resources
• Estimating Activity Durations
• Develop Schedule
• Control Schedule

6. Project Cost Management
• Overview of Project Cost Management
• Plan Cost Management
• Estimate Costs
• Determine Budget
• Control Costs

7. Project Quality Management
• Overview of Project Quality Management
• Plan Quality Management
• Perform Quality Assurance
• Control Quality

8. Project Human Resource Management
• Overview of Project Human Resource Management
• Plan HR Management
• Acquire Project Team
• Develop Project Team
• Manage Project Team

9. Project Communication Management
• Overview of Project Communication Management
• Plan Communications Management
• Manage Communications
• Control Communications

10. Project Risk Management
• Overview of Project Risk Management
• Plan Risk Management
• Identify Risks
• Perform Qualitative Risk Analysis
• Perform Quantitative Risk Analysis
• Plan Risk Responses
• Control Risks

11. Project Procurement Management
• Overview of Project Procurement Management
• Plan Procurement Management
• Conduct Procurements
• Control Procurements
• Close Procurements

12. Project Stakeholder Management
• Overview of Project Stakeholder Management
• Identify Stakeholders
• Plan Stakeholder Management
• Manage Stakeholder Engagement
• Control Stakeholder Engagement

13. Review & Final Evaluation Test
• Structured Concentrated Review of all Chapters
• Final Test Questions
• End of Course Questions/Next Steps

For More Information visit: http://www.nigeriatrainingcourses.com/events/project-management-profssional-pmp/
or Call: 09092777877

A standard room for sublet in an existing office on Lagos mainland, Faramobi Ajike Street, Anthony Village, Lagos.
Price: =N=35,000 Per Month with Additional Service Charge.

Accessibility:
- Less than 2mins drive to Maryland
- Less than 10mins drive to GRA ikeja and UK embassy collection centre
- 5mins drive to Town planing ilupeju
- less than a minute drive to Lagos State university satellite campus
- Quick links to Lagos airport, Gbagada, lagos island, Ojota, and ikorodu road.

For Enquiries Call: 09092777877

Register for a Training Programme in "PROJECT MANAGEMENT PROFSSIONAL (PMP)"

This focused course in Project Management will cover methods beyond topics covered in the planning and implementation of projects. Specifically, learning will include Project Life Cycle, CPM and PERT. Participants will also be able to Create Project Task Activities, mitigate risks and develop working competence in the use of MS Project®

By the end of this course participants will be able to define projects, project management, and identify the importance of the PMBOK and PMI. You will be able to identify the five process groups and Nine knowledge areas as well as perform a project needs assessment and write goals, requirements, and deliverables.
+ FREE Refreshment: Tea, Coffee, Cakes, Snacks and light Lunch.
+ FREE Access to Video clips
+ FREE Access to Online Material Course Content
Course Outline

1. Introduction
• About PMI and PMP exam
• Exam-Taking Tips
• PMstudy Course Overview
• PMstudy Process Chart

2. Project Management Framework
• What is a project?
• Project Stakeholders
• Organizational Structure
• Product Life Cycle, Project Life Cycle, Project Management Life Cycle

3. Project Integration Management
• Overview of Project Integration
• Develop Project Charter
• Develop Project Management Plan
• Direct and Manage Project Work
• Monitor and Control Project Work
• Perform Integrated Change Control
• Close Project or Phase

4. Project Scope Management
• Overview of Project Scope Management
• Plan Scope Management
• Collect Requirements
• Define Scope
• Create WBS
• Validate Scope
• Control Scope

5. Project Time Management
• Overview of Project Time Management
• Plan Schedule Management
• Define Activities
• Sequence Activities
• Estimate Activity Resources
• Estimating Activity Durations
• Develop Schedule
• Control Schedule

6. Project Cost Management
• Overview of Project Cost Management
• Plan Cost Management
• Estimate Costs
• Determine Budget
• Control Costs

7. Project Quality Management
• Overview of Project Quality Management
• Plan Quality Management
• Perform Quality Assurance
• Control Quality

8. Project Human Resource Management
• Overview of Project Human Resource Management
• Plan HR Management
• Acquire Project Team
• Develop Project Team
• Manage Project Team

9. Project Communication Management
• Overview of Project Communication Management
• Plan Communications Management
• Manage Communications
• Control Communications

10. Project Risk Management
• Overview of Project Risk Management
• Plan Risk Management
• Identify Risks
• Perform Qualitative Risk Analysis
• Perform Quantitative Risk Analysis
• Plan Risk Responses
• Control Risks

11. Project Procurement Management
• Overview of Project Procurement Management
• Plan Procurement Management
• Conduct Procurements
• Control Procurements
• Close Procurements

12. Project Stakeholder Management
• Overview of Project Stakeholder Management
• Identify Stakeholders
• Plan Stakeholder Management
• Manage Stakeholder Engagement
• Control Stakeholder Engagement

13. Review & Final Evaluation Test
• Structured Concentrated Review of all Chapters
• Final Test Questions
• End of Course Questions/Next Steps


For More Information Visit: http://www.nigeriatrainingcourses.com/events/project-management-profssional-pmp/ OR Call:09092777877

NTN Associates is an organization positioned to play a pace setting role in the global integrated information management in professional educational service delivery in online and physical.

We are urgently looking for qualified candidates to fill the positions below:

1. HSE & Risk Management Training Instructor
2. Facility Management Training Instructor
3. Digital Marketing Instructor
4. Customer Service Instructor
5. Supply Chain Management Training Instructor
6. Strategic performance and Leadership Instructor

How to apply:
Use the position you are applying for as the subject of the e-mail. Example “HSE Instructor - Lagos”
Send your CV to training@nigeriatrainingcourses.com or nigeriatrainingcourses2@gmail.com Copy tayoadetola@nigeriatrainingcourses.com

NTN Associates is an organization positioned to play a pace setting role in the global integrated information management in professional educational service delivery in online and physical.

We are urgently looking for qualified candidates to fill the positions below:

1. HSE & Risk Management Training Instructor
2. Facility Management Training Instructor
3. Digital Marketing Instructor
4. Customer Service Instructor
5. Supply Chain Management Training Instructor
6. Strategic performance and Leadership Instructor

How to apply:
Use the position you are applying for as the subject of the e-mail. Example “HSE Instructor - Lagos”
Send your CV to training@nigeriatrainingcourses.com or nigeriatrainingcourses2@gmail.com Copy tayoadetola@nigeriatrainingcourses.com

A standard room for sublet in an existing office on Lagos mainland, Faramobi Ajike Street, Anthony Village, Lagos.
Price: =N=35,000 Per Month with Additional Service Charge.

Accessibility:
- Less than 2mins drive to Maryland
- Less than 10mins drive to GRA ikeja and UK embassy collection centre
- 5mins drive to Town planing ilupeju
- less than a minute drive to Lagos State university satellite campus
- Quick links to Lagos airport, Gbagada, lagos island, Ojota, and ikorodu road.

For Enquiries Call: 09092777877

A standard room for sublet in an existing office on Lagos mainland, Faramobi Ajike Street, Anthony Village, Lagos.
Price: =N=35,000 Per Month with Additional Service Charge.

Accessibility:
- Less than 2mins drive to Maryland
- Less than 10mins drive to GRA ikeja and UK embassy collection centre
- 5mins drive to Town planing ilupeju
- less than a minute drive to Lagos State university satellite campus
- Quick links to Lagos airport, Gbagada, lagos island, Ojota, and ikorodu road.

For Enquiries Call: 09092777877

A standard room for sublet in an existing office on Lagos mainland, Faramobi Ajike Street, Anthony Village, Lagos.
Price: =N=35,000 Per Month with Additional Service Charge.

Accessibility:
- Less than 2mins drive to Maryland
- Less than 10mins drive to GRA ikeja and UK embassy collection centre
- 5mins drive to Town planing ilupeju
- less than a minute drive to Lagos State university satellite campus
- Quick links to Lagos airport, Gbagada, lagos island, Ojota, and ikorodu road.

For Enquiries Call: 09092777877

A standard room for sublet in an existing office on Lagos mainland, Faramobi Ajike Street, Anthony Village, Lagos.
Price: =N=35,000 Per Month with Additional Service Charge.

Accessibility:
- Less than 2mins drive to Maryland
- Less than 10mins drive to GRA ikeja and UK embassy collection centre
- 5mins drive to Town planing ilupeju
- less than a minute drive to Lagos State university satellite campus
- Quick links to Lagos airport, Gbagada, lagos island, Ojota, and ikorodu road.

For Enquiries Call: 09092777877

A standard room for sublet in an existing office on Lagos mainland, Faramobi Ajike Street, Anthony Village, Lagos.
Price: =N=35,000 Per Month with Additional Service Charge.

Accessibility:
- Less than 2mins drive to Maryland
- Less than 10mins drive to GRA ikeja and UK embassy collection centre
- 5mins drive to Town planing ilupeju
- less than a minute drive to Lagos State university satellite campus
- Quick links to Lagos airport, Gbagada, lagos island, Ojota, and ikorodu road.

For Enquiries Call: 09092777877

Book NTN training center For Your Next Trainings and Seminars XMAS and NEW YEAR PROMO!!!!
• A 10 – 16 state-of-the-art training and event capacity room
• Fully air-conditioned
• Freely touchdown internet access
• Wi-Fi for Instructor and delegate personal with their Laptop, Tablet and Smartphone use throughout the usage of Facility
• 3 sources of standby power supply [PHCN, GEN set and Inverter]
• A Kitchen/Store for Tea and Lunch Break
• Ample parking space that can take up to 30 cars

Other side attractions:
- close to Anthony police station
- Banex hotel for lodging of guest/participants/delegates
- Bars/joints for relaxation

PRICES are 10,000 for a WHOLE day(Mondays to Fridays) and 12,500 For Weekends(Saturdays & Sundays).

For Bookings and Inquiries Call Tel: 09092777877

Book NTN training center For Your Next Trainings and Seminars XMAS and NEW YEAR PROMO!!!!
• A 10 – 16 state-of-the-art training and eventcapacity room
• Fully air-conditioned
• Freely touchdown internet access
• WiFi for Instructor and delegate personal with their Laptop, Tablet and Smartphone use throughout the usage of Facility
• 3 sources of standby power supply [PHCN, GEN set and Inverter]
• A Kitchen/Store for Tea and Lunch Break
• Ample parking space that can take up to 30 cars

Other side attractions:
- close to anthony police station
- Banex hotel for lodging of guest/participants/delegates
- Bars/joints for relaxation

PRICES are 10,000 for a WHOLE day(Mondays to Fridays) and 12,500 For Weekends(Saturdays & Sundays).

For Bookings and Inquiries Call Tel: 09092777877

Book NTN training center For Your Next Trainings and Seminars XMAS and NEW YEAR PROMO!!!!
• A 10 – 16 state-of-the-art training and eventcapacity room
• Fully air-conditioned
• Freely touchdown internet access
• WiFi for Instructor and delegate personal with their Laptop, Tablet and Smartphone use throughout the usage of Facility
• 3 sources of standby power supply [PHCN, GEN set and Inverter]
• A Kitchen/Store for Tea and Lunch Break
• Ample parking space that can take up to 30 cars

Other side attractions:
- close to anthony police station
- Banex hotel for lodging of guest/participants/delegates
- Bars/joints for relaxation

PRICES are 10,000 for a WHOLE day(Mondays to Fridays) and 12,500 For Weekends(Saturdays & Sundays).

For Bookings and Inquiries Call Tel: 09092777877

A 2 standard rooms for sublet in an existing office on Lagos mainland, Faramobi Ajike Street, Anthony Village, Lagos.
Price: =N=35,000 Per Month with Additional Service Charge.

Accessibility:
- Less than 2mins drive to Maryland
- Less than 10mins drive to GRA ikeja and UK embassy collection centre
- 5mins drive to Town planing ilupeju
- less than a minute drive to Lagos State university satellite campus
- Quick links to Lagos airport, Gbagada, lagos island, Ojota, and ikorodu road.

For Enquiries Call: 09092777877

A 2 standard rooms for sublet in an existing office on Lagos mainland, Faramobi Ajike Street, Anthony Village, Lagos.
Price: =N=35,000 Per Month with Additional Service Charge.

Accessibility:
- Less than 2mins drive to Maryland
- Less than 10mins drive to GRA ikeja and UK embassy collection centre
- 5mins drive to Town planing ilupeju
- less than a minute drive to Lagos State university satellite campus
- Quick links to Lagos airport, Gbagada, lagos island, Ojota, and ikorodu road.

For Enquiries Call: 09092777877

A 2 standard rooms for sublet in an existing office on Lagos mainland, Faramobi Ajike Street, Anthony Village, Lagos.
Price: =N=35,000 Per Month with Additional Service Charge.

Accessibility:
- Less than 2mins drive to Maryland
- Less than 10mins drive to GRA ikeja and UK embassy collection centre
- 5mins drive to Town planing ilupeju
- less than a minute drive to Lagos State university satellite campus
- Quick links to Lagos airport, Gbagada, lagos island, Ojota, and ikorodu road.

For Enquiries Call: 09092777877

A 2 standard rooms for sublet in an existing office on Lagos mainland, Faramobi Ajike Street, Anthony Village, Lagos.
Price: =N=35,000 Per Month with Additional Service Charge.

Accessibility:
- Less than 2mins drive to Maryland
- Less than 10mins drive to GRA ikeja and UK embassy collection centre
- 5mins drive to Town planing ilupeju
- less than a minute drive to Lagos State university satellite campus
- Quick links to Lagos airport, Gbagada, lagos island, Ojota, and ikorodu road.

For Enquiries Call: 09092777877

NTN Associates is urgently in need of training instructors in PMP and ITIL field. NOTE: Instructors needs to be certified.

Send CV to:
training@nigeriatrainingcourses.com
www.nigeriatrainingcourses.com
www.nigeriatrainingnetwork.com

Book NTN training center For Your Next Trainings and Seminars XMAS and NEW YEAR PROMO!!!!
• A 10 – 16 state-of-the-art training and eventcapacity room
• Fully air-conditioned
• Freely touchdown internet access
• WiFi for Instructor and delegate personal with their Laptop, Tablet and Smartphone use throughout the usage of Facility
• 3 sources of standby power supply [PHCN, GEN set and Inverter]
• A Kitchen/Store for Tea and Lunch Break
• Ample parking space that can take up to 30 cars

Other side attractions:
- close to anthony police station
- Banex hotel for lodging of guest/participants/delegates
- Bars/joints for relaxation

PRICES are 10,000 for a WHOLE day(Mondays to Fridays) and 12,500 For Weekends(Saturdays & Sundays).

For Bookings and Inquiries Call Tel: 09092777877

Book NTN training center For Your Next Trainings and Seminars XMAS and NEW YEAR PROMO!!!!

• A 10 – 16 state-of-the-art training and eventcapacity room
• Fully air-conditioned
• Freely touchdown internet access
• WiFi for Instructor and delegate personal with their Laptop, Tablet and Smartphone use throughout the usage of Facility
• 3 sources of standby power supply [PHCN, GEN set and Inverter]
• A Kitchen/Store for Tea and Lunch Break
• Ample parking space that can take up to 30 cars

Other side attractions:
- close to anthony police station
- Banex hotel for lodging of guest/participants/delegates
- Bars/joints for relaxation

PRICES are 10,000 for a WHOLE day(Mondays to Fridays) and 12,500 For Weekends(Saturdays & Sundays).

For Bookings and Inquiries Call Tel: 09092777877

A 2 standard rooms for sublet in an existing office on Lagos mainland, Faramobi Ajike Street, Anthony Village, Lagos.
Price: =N=35,000 Per Month with Additional Service Charge.

Accessibility:
- Less than 2mins drive to Maryland
- Less than 10mins drive to GRA ikeja and UK embassy collection centre
- 5mins drive to Town planing ilupeju
- less than a minute drive to Lagos State university satellite campus
- Quick links to Lagos airport, Gbagada, lagos island, Ojota, and ikorodu road.

For Enquiries Call: 09092777877