₦airaland Forum

ccaramel:
Call Chibuzor or WhatsApp Susanna. I have never had a problem with HappyTime. Noniking on the other had was nothing but trouble.

my dear, it seems we all have different experiences with these people. I actually tried them because of your recommendation. first they sent my packages individually by express without any instructions to do so. I tried to reason with them, all they did was to reduce the cost to 8.5$. I had to literally beg for their Nigerian office address, begged for account number to make payment, then the amount to pay. after paying 16k to receive something of 20k, I got the goods this morning only. to find out one item was left behind in their office. the chibuzo guy only called to inform me and said nothing about compensation or paying for the transport since it was their fault. Imagine paying another 2000 for a single wristwatch to be sent to me?

Mr Mc id like to schedule a pick 2moro, to be delivered at ibadan. Would that be possible?

Does anyone know how else to reach happytime logistics? After shipping via express and not normal, I am now begging them to tell me the amount to pay to collect my items

And someone recommended these people

ewizard1:
Thats it!

and then you conveniently skip the other part. Oga try to verify facts before you post. Nobody places any one on hold to go ask questions. Youre placed on hold when the systems are acting up, when theres need for verification, wont disclose the other reasons, but theres absolutely nothing like going to ask the ''real MTN guys''... It is still within ourselves

Make I camp here in case y'all run out of nairaland guys.
Where's the manifest so I'd write my name in capital letters.

ewizard1:
Ok, you're a Network's customer care agent? Good. Is your office labeled with the network?
.
What i mean... Do you really work with the Network directly?

yes and no. There are several centers. A few are outsourced to other companies to manage. But that's not the issue here, besides however you look at it, they all work for the network.

When they say "Hold on, let me run a check on your line... they are contacting the real MTN techy guys and those would tell them what they have to tell you.

where did you hear this please? It's very ridiculous

ewizard1:
Hold it sir. Why not do findings before ranting up sir?

no need to do findings when I'm one of them.

ewizard1:
Thats because they dont acually work with MTN. Instead a Customer Care company is bridging that gap. When they say "Hold on, let me run a check on your line... they are contacting the real MTN techy guys and those would tell them what they have to tell you.

Tho not all the time, some are problems that they already have been told the solution.

there's not an atom of truth in what you wrote. how do you guys come up with al these? are you one of them?

Baseless.

The fact that you wouldn't turn down a #10m naira offer to allow another thief access to "just 1000 BVNs" says so much about you.

Get some integrity young man.

kentochi:
bros dont mind them
how far nar
hope it want well.

imagine using over 15k to receive an item of 20k the thing went well bro, will return to my base in two days time.

the older the berry, the sweeter the juice *winks*

happytime logistics just used express to send a package without contacting the owner? If they were working on assumption, why not use normal shipping? All these shippers and their wahala.

kentochi:
eze ndi igbo!

lolz nwanne mtn customers sabi annoy person I swear

It's not a scam. It's authentic but I don't think it's working for everyone. Some did and they're still having their lines blocked.

Op change your title, it's not a scam

Djangocode:
Recently, i had a terrible experience with MTN Customer Care Agents...

I subscribed to a BIS plan on my Blackberry, followed the normal procedure of hard-reset and after all the ish, Nothing was actually working.. My phone will browse if i have credit but once its finished, i wont be able to browse again and meanwhile, i have an active subscription..

I called their customer care and these are the solutions almost 40 of em gave me:

1) Go to your my message and text DATA ON to 131.. This didnt work..

2) Go to apn and set it to web.gprs.mtnnigeria.net with username and password as web respectively.. This didnt work too..

3) Perform a hard reset and wait for 2 minutes, then reinsert your battery and it should work.. This didnt work..

4) Go to Host routing Table and Send ''Register Now''.. This didnt work also..

5) This one is funny.. Almost 20 customer agents told me to wait, that they'll text me on what to do once i end the call and behold the message:

Tell the Customer to go to message and send ''DATA ON'' to ''131''.. Or tell the Customer to Go to Host Routing Table, Press Blackberry button and select ''Register Now''..

When i got this text, I was so disappointed that i gave up.. How can a Customer Care Agent forward this text to a Subscriber and also include the Instructions they gave to him/her.. I've had a similar case with Glo Customer care Agent on a different issue where he sent the same message..


I later took my phone to MTN office and explained to them my case.. They took me inside to their technical department and the funny dude checked my phone and sim and asked if it was a ''32k'' or ''128k'' Sim Card.. I was wondering how the specie of my Sim Card was the cause of my not being able to Browse.. At the end, he couldnt do shii..


My Question is: Were these guys screened before employment..?? I know that in developed countries, You dont employ someone who knows nothing about how things work..

Well, I had to go online and i noticed that my Phone was locked to a BES(Blackberry Enterprise Service).. All i had to do was delete a Security IT Policy and insert a .bin file, restart my phone and boom, My Subscription started working...

You can share your experience with these Telecoms customer care agents here..

how exactly did you expect them to figure out the problem was from your phone and not their fault? Calling customer care should be a last option. They're not mini gods.

chimaobikanu:
Ok, i cant seem to figure this.... you are now one of us? Smh*

meaning there's "them" and there's "us".

datigbogirl:
See how organized d north is...can any of our SW, SS or SE kings boast of such? Instead na to dey fight up and down. I feel the Whites have always had a soft spot for the North ryt from time...

how is that an achievement biko?

To avoid time wasters, How much?
Nice designs though.

kulay1:
I resides in Ibadan and got the invite. But am still skeptical about their package.
I wanna be sure about the bond issue,guarantor, roles available (cos am not interested in marketing) and of course the pay structure.. Pls anyone with this info can help me out. thanks

if there are new branches in the mentioned states, then they'd be needing just more than marketers.

I could just write the test for writing sake. At least if no one tries it out, there'd be no one to advice anyone in future. Let me know if you change your mind about going

This kind bank that doesn't have nairalanders

Who wants to go from ibadan? Applied for customer service.

Haven't made up my mind sha

twinskenny:
lmao I really feel for you guys..

Boss how I go do na? Money that can comfortably renew my rent for me

fashrola:
Hmmmm Lagtech..... try and give these guys their items... I think the simplest way you can get out of this mess is to ship their items via LSM and let them bear half the cost of shipping... Wat do u think? At least half bread is better than none

let's assume that the whale that swallowed Jonah also swallowed the laptops. I paid 30k for the agency stuff. That one is too hard to refund too?

NaijaShipping:
I am not defending the wrong weighing of packages and parcels but it is very complex in the world of freight and not as simple as the kg weight. The dimensions also have to be taken into account.
For an accurate weight of your items, use our new freight calculator www.naijashipping.com/price.html
There are also minimum weights to account for and service fee's if charged.

For those not in a hurry for their items from China but want to use a trustworthy company, then try us today, we will procure your items for you and notify you when they arrive in the UK with picture evidence.
After cleared payment we shall then send your goods to Nigeria, clear and deliver to your doorstep. Contact us for your quote on these types of orders as our calculator is not coded for that type of quote.

W: www.naijashipping.com
T: +44 (0) 800 634 6480 / +44 (0) 208 123 6762
E: [email]sales@naijashipping.com[/email]
Whatsapp: +447340982494

from china to UK then to naija? won't that triple or fourple shipping cost?

Who says customer care guys are "clueless and can't help"? Most times they really can't do anything not coz they can't/clueless but......

You just dey ya house dey write nonsense upandan

sisipelebe:
I applied last yr, but i didn't receive any interview invite,Why Mr moyo?

probably looking for blog traffic

Joecares:
Pls mojewel can i still apply? i have experience on the position.

Deadline is 30-11-2015

and upper Wednesday never came...There is a higher chance of meeting Jesus alive than getting my money or Laptop

QQ wont work well or work at all on Blackberry

asuustrike2009:
.
Presently am using MTN true talk plus and zone and they both charge 11k/sec and 8k/sec respectively (depending on your location ). Secondly MTN customer care agent at times don't know what they are doing because of lack of communication gap between superior and subordinate
I disagree on the deductions because MTN are fraudsters big time. Don't worry just leave your airtime for a long time to experiment my assertion. As for name there's nothing special about it because others are having funny names on this forum

lol I am an insider bro communication gap or not...what you give out on inquiry remains the official ones

Asuustrike2009 (this ur name sef)

Everything I wrote is official. MTN zone may be working for you at that rate, doesn't make it official.

I'm on TruTalk plus too but when you call customer care, you'd be told what's official and not "by luck tariff rates" (that doesn't work for everyone.


Mtn will only deduct your money if you don't know how to use the network.
I don't use the same lines for calls and data. That's a huge risk another line for testing their offers

Beta talk- 40k/sec 200% bonus on recharge *123*2*6#
Tru Talk- 20k/sec on net/off net *400#
Tru Talk plus- 20k/sec on net and off(can't do free midnight calls) *123*20#
Ipulse- 40k/sec for first min and 15k/sec from second minute *406# also comes with a lot of services, when you migrate call customer care to cancel all add ons else you go contribute NCC fine
Smooth talk- same rate as ipulse *401#(not very sure of the code)
Supersaver+ 30k/sec for first 2mins and 15k per second from. 3rd min. Can't remember the code now
MTN zone. 28k/sec and 12k/sec only from 6pm-9pm. *135*1#
MTN Biz class- 40k/sec first min of the day, then 13k/sec but there are terms that may not favor you

If you don't wanna deal with codes dial *123# select tariff plans, use this as a guide and just select the one u want.

*Hint* after every migration, call customer care to check ur line and cancel every demonic thing that comes with it.

Smooyis:
Why is it that most networks glo, mtn, Etisalat, AIRTEL etc have deleted or omitted the option that enables one to speak with their service agent when calling the customer care line.

Do they think their simulated computer can address all issues raised. NCC over to you. Stop fighting the wrong battle.

customer care guys can't do anything for you. You'd still be referred back to the office.