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Phones › Re: My Experience With Paykobo.com by paykobo: 10:23am On Apr 08, 2015*

tidymaster:
See image attached.

Firstly, @ Paykobo, we don't play the blame game, we accept absolute responsibility. Etisalat is a company created by humans, and so is Paykobo, and as such we expect as with everything human, some certain level of errors.

1. 100% of Complaints done so far on this thread is on Etisalat Network. Not Glo. Not MTN. Which we also serve..

2. There are 2 possibilities when you get assigned data from us on Etisalat.

a. You Exhaust it.
b. We remove you.

A. When you exhaust it. It shows you have 0MB, and still shows you the sponsor wallet. (As shown in the attached)
B. When we remove you, you'll not see us on your list anymore. You'll see something like: Dear Customer you have used up your data balance.. (As shown in your attachment 2)

But in this case ONLY your sponsor wallet is shown, yet your own account doesn't show. This is a technical error, in my honest opinion. ( Probably as a result of the recent upgrade in their system)

If you had called us, email us, sms us. We will have probably gone overboard to re assign fresh data to you. We are not doing this for profit, at least not yet. And your customer satisfaction is our priority. But since it's rather convenient for you to complain here first, which suggests you'll like to get to the root of the issue. I think your best bet is to walk into a etisalat shop or call them to have this resolved. because, we are still your sponsor, yet you cannot access your account. So, something is definitely wrong. And it's definitely not something we control.

Phones › Re: My Experience With Paykobo.com by paykobo: 6:01pm On Apr 07, 2015

tidymaster:
Hello paykobo
This is my number 08029264108
i got 2gb etisalat data from you on the 24th of march 2015 around 5 - 6pm
By the 1st week of april, Etisalat started charging me from my prepaid line.
I checked *229*9# and could not seen the allocated data again. I called Etisalat and they said i no longer have an allocation or any data plan
Etisalat and I have been involved in series of mail exchange, and i have gotten a data usage report from them that showed i only used about 540MB within that period.
They claimed my sponsor -you - also have access to that data and could have used it since it was on a shared data platform.
Please clarify what happened to my allocation, and if you have no hand in it, please send a mail to etisalat with your identification requesting for a usage report to be shared with me.
Thank you

Hello TidyMaster,

Thank you for Choosing Paykobo.com, we appreciate the opportunity to serve you.

For us to proceed further, kindly check your current data status by dialing: *917*9#, and let us know exactly what it says.

Meanwhile, I should add that you could get across to us, via email: hello@paykobo.com, Call: 012793388. tweet at https://twitter.com/paykobo, https://facebook.com/paykobo, the response in any of these channels is immediate. which is why we are here to serve you.

Be rest assured that with Paykobo, not only is your data safe, but so is your funds. We go all over the board to make your experience better. We are not perfect, but we definitely will keep doing it better and better.

Phones › Re: My Experience With Paykobo.com by paykobo: 10:38am On Apr 04, 2015

bratan:
I can't consume more than 20 mb daily by browsing Nairaland. Well my sponsor wallet returned 100mb to me recently, though it ought to be 300mb, but its all good. Thanks for ur customer care.

Happy Easter to you Mr. Bratan, Thank you for Choosing Paykobo.com, Your sponsor wallet is not controlled manually sir once it's allocated, unless you get another allocation, and it's exactly at the same rate as if you are using data purchased directly from Etisalat. Understand, we are third party facilitators, the data you get is directly from Etisalat not us. We only help you to save more, by buying in bulk and delivering to you in smaller chunks.

I think you should either call or walk into an etisalat shop to demand a report of your data consumption, because what you experienced is exactly what you'll get even if you buy directly from etisalat. I have a personal experience of over 20GB consumed in less than 3 days from Etisalat, for data I bought directly from them. And they showed me log sheet, saying I visited thousands of website. Something ridiculous!

Phones › Re: My Experience With Paykobo.com by paykobo: 10:29am On Apr 04, 2015

iamskiigii:
It's real but I'm not too cool with the time of delivery. First transaction two nights ago took till yesterday afternoon. If there was a functional whatapp line, it's a thing I could ve used to ascertain if I would be creditted with data immediately.
PS: This happened yesterday:
Hello Mr. Qwerty uiop, We only offer N25 for 100MB per account. We are very sorry your second transaction cannot be completed. 012793388

Good Morning Mr. Qwerty uiop, Thank you for Choosing Paykobo.com. Unfortunately, we currently run our services from: 8am to 1am. and hope to run 24/7 service in a not too distant future, since we all need data at night anyways. So, that's something we hope to achieve soon, this was the reason why you got your N25 100MB on Glo the next morning, NOT afternoon sir.

Secondly, I find it rather interesting that you'll want to use an obvious promotion of N25 for 100MB more than once, when it's clearly stated, it's a one time purchase, per person, per number, per account. The essence of the N25 promo is to actually to convince you of a service that'll save you money.

It's really bad, as we've people registering several accounts in different names, or using all different phone numbers within their reach simply to take advantage of opportunities meant for everyone. This promotion has a limited slot.

We hope you'll find our service good enough to patronize us, after your've enjoyed your first 100MB for N25! and not find a way to deny someone else the opportunity to have the same experience. This is actually discouraging us from continuing with this promotion.

Phones › Re: My Experience With Paykobo.com by paykobo: 2:32pm On Apr 03, 2015

Overall, No company, or service started out perfect, but with good preparation, and consistent improvement. In there lies a great company. Perfection is a continuum, and we will continue to do everything we can to improve on our systems, processes, people to deliver great service to you, we've had some exceptional encouraging words here, that'll continue to make us feel proud of ourselves, and some complaints here, that'll make us better. We continue to welcome your complaints, as it helps to drive this better, to serve not only you, but your friends and families. Thank you for Choosing Paykobo.com! in the golden words of xmileeasy, we say Pay Kobo, Save Naira!

1 Like

Phones › Re: My Experience With Paykobo.com by paykobo: 2:05pm On Apr 03, 2015

bratan:
My experience with paykobo was quite wierd. I tried their service for the first time with #600 for etisalat 500mb on March 29. Paid via online and all I did was follow the election update on Nairaland. I was surprised when I discovered my data finished this morning. Couldn't reach paykobo contact, so I called etisalat customer care and I was told data don finish for my sponsor wallet.
Well, i no go vex cos CHANGE IS HERE.
Sai .....

Change is definitely here, and the change is Paykobo where you save Naira, on this particular day you complained, etisalat servers was down (sorry you got wrong info from etisalat cs)and most customers couldn't even check their data balance, but am sure you've seen your sponsor wallet is actually there. And hopefully your data has been consumed, we keep serious track of such comments.

Phones › Re: My Experience With Paykobo.com by paykobo: 2:00pm On Apr 03, 2015

Richhard:
i have sent an email just now..

Hello Richard, Thank you for the update. This line actually has enough credit to keep you going, but unfortunately, there's a technical error from Etisalat during the conversation to data, which they are working on as we speak. Kindly exercise a bit of patience while, they fix it, but rest assured, all is fine. If however, you need to urgently move on, we are glad to put you on any of our enterprise data lines.

Phones › Re: My Experience With Paykobo.com by paykobo: 1:53pm On Apr 03, 2015

Kayman4life:
Why is the master card requesting my atm pin?

cee001:
using debit card dey fear me..I use bank transfers through my banks mobile app instead...different strokes for different folks though

Thank you for choosing Paykobo.com, we do not process your cards, but the original manufacturers of your card do. http://www.interswitchng.com, we use Webpay, so, using your card online is exactly same way you use it on your atm or pos machines, if you noticed once you choose pay with your card, it takes you to a different website, interswitch webpay, so you are very safe like all the transactions already done. This is the ONE and ONLY Card processor in Nigeria.

Phones › Re: My Experience With Paykobo.com by paykobo: 1:34pm On Apr 03, 2015

Uchefrancis16:
Hello paykobo!
Do you accept recharge card pins as a method of payment? Since that could be quicker and convenience at times.

You are correct about the quicker and convenience, but at this time, unfortunately we do not accept pins. We are considering ways to fix it, problem is: Pins are prone to error, and the error could be from whoever sold it to you, when you sent it, when we received, when we load it, etc...

Phones › Re: My Experience With Paykobo.com by paykobo: 1:27pm On Apr 03, 2015

Richhard:
Op are you really a neutral customer or paykobo worker? My instinct tell me the latter.
I tried paykobo for the first time 100MB for N25(Great price) but am really dismayed now,cos i can't browse,i still have mb left,but my data sharer i.e paykobo have 0mb left in the sim they use to share for me.
Am really disappointed after all the hype,i might not try them again next time.

Hello Richard, Kindly advise the line that was used to deliver data to you. Dial: *917*9#, email to: hello@paykobo.com For most of our very early customers, we didn't keep track of the allocations but rectified most so far. Other line actually now has rollover automatically on it, except 1. As they've been loaded with enough credit to keep customers going. so, most customers actually have. We apologize for any inconvenience caused. We continue to improve. Every single step of the way.

Phones › Re: My Experience With Paykobo.com by paykobo: 5:23pm On Mar 31, 2015

ademutiu:
I have not been able to check my data balance too... I placed online via your site...got text in minutes notifying me of my 1G but I have not been able to check my balance. I have used *917*9# as directed....what next?

Hello Ademutiu, Thank you for Choosing Paykobo.com, Please be advised that this is a temporary Network upgrade from Etisalat, you should be able to check your balance soon. We appreciate the opportunity to serve.

Phones › Re: My Experience With Paykobo.com by paykobo: 5:09pm On Mar 31, 2015

Dipocian:
Y are u people not replying me. I bought an etisalat 100mb since yesterday, but u said my number is attached to another sponsor, have since requested the mb to be sent to my Mtn number but am yet to hear from u people since yesterday. Have contacted u via email and Facebook still no response

Hello Mr. Dipocian, Thank you for choosing Paykobo.com, Kindly confirm the status of your existing sponsor relationship, you however have the option to use another etisalat or Glo line. As you'll have noticed, MTN is only available from 1GB for N1,100 . And you purchased the Promo Plan of N25 for 100MB which is available strictly on Glo and Etisalat Network.

On another note, you've the option of enjoying this promotion on another etisalat or Glo Line, or simply requesting for a refund, by sending your GTB banking details to hello@paykobo.com and stating your order number.

We appreciate the opportunity to serve, and we promise to continue to find better ways to improve on our products and services!

Phones › Re: My Experience With Paykobo.com by paykobo: 10:27am On Mar 31, 2015

henry007:
Suddenly can't check balance and my internet is down, not sure its the Paykobo data or etisalat poor network

Good Morning Henry007, We appreciate the opportunity to serve you.

Kindly note, we are third party facilitators, Data sold are bought in large chunks from Etisalat and sold in bits, so this has very little to do with Paykobo. Etisalat is currently upgrading their network, in fact they started since last week Friday, Please make sure you turn off your data service if you cannot check your balance, else it'll consume your voice credit. Once you are able check your data balance. You can turn it back on. It's a necessary temporary upgrade to improve their service.

2 Likes

Technology Market › Re: Promo Run: Mtn. Glo. Etisalat 1gb Data For N1000. 100mb For N25 by paykobo(op): 9:18pm On Mar 28, 2015

Mustack:
has any one successful purchase any of there data?

https://www.nairaland.com/2210730/experience-paykobo.com

Technology Market › Re: Promo Run: Mtn. Glo. Etisalat 1gb Data For N1000. 100mb For N25 by paykobo(op): 3:05pm On Mar 28, 2015

wildchild1:
How will I check my data for the glo 100mb?

Thank you for your inquiry. Check Glo Data balance with info to 127. Thank you for choosing Paykobo.com

Phones › Re: My Experience With Paykobo.com by paykobo: 2:44pm On Mar 28, 2015

EUGENE4GOO:
I don't know may be They don't want to credit my line. I paid for the testing one of #25 for 100mb.

Hello Sir, We appreciate the opportunity to serve you, but unfortunately, your line is still attached to your existing sponsor. At this point, you can either replace the line or simply request for a refund: http://www.paykobo.com/asknow/ kindly type in your banking details in the message box, (our refund is usually processed within 24hours), We really do hope to find a resolution, so you can always get data at the most affordable rates!

1 Like

Phones › Re: My Experience With Paykobo.com by paykobo: 6:47am On Mar 28, 2015

Elxandre:
Really disappointed, I used my keystone bank MasterCard and it brought back a transfer failed reply.
Tried my sister's GTB MasterCard, same thing.

Bank Error, Interswitch Network, Connectivity.( Our Interswitch WebPay payment gateway is synonymous to the ATM, only now it's Mobile and you provide connectivity). These are some of the reasons, you've had this error. It's an evolution bound to happen, someway, somehow, every-how, our payment system must improve in Nigeria. We've had excellent suggestions from this forum and Customers through our Call center on 012793388. And we intend to introduce the Wallet Account System as suggested. But right now, you can try again or simply use the bank deposit Option.

cee001:
I used money transfer. Through my bank's app. Easy and sttaightforward. I guess som1 here had d same issue but was later resolved... paykobo pls come and answer these complaints and questions

The Issues are a bit different, other customers got debited, but this customer simply had a failed transaction, and not debited. Excellent Choice with the money transfer app.

Overall. We want to especially thank everyone who's given us the opportunity to serve them, our walk is still long, but the journey of a thousand mile, starts with one step. Remember, we are more than data. We've been retailing since 2005. And actually served over 25,000 Customers, Between 2007-2010 done over 12,000 Cash on Deliveries with physical locations back then in Lagos, Abuja, Ilorin, Abeokuta, Ibadan and PHC, We're the innovators of Paykobo Universal Huawei Modem which software was customised with all the GSM network Data Plans and Configurations (Previously SSM Modem), which is sold even till date in retail shops like Slot, and Our plaform Currently Carries over 12,000 Products, some delivered Same next day, but most others within 3-5 working Days!... Use us, experience us, be with us. We are here to serve you. Paykobo, Expert Service, Unbeatable Price.

Phones › Re: My Experience With Paykobo.com by paykobo: 6:16am On Mar 28, 2015

Ifeanyi4491:
Bro I see glo 100mb for #25

Yes o!.. One Time testing Plan, per Account o...!...Thank you.

nybol:
Also bought mtn and Etisalat Data yesterday and got both. The prices were also the cheapest I've gotten so far

Yes o!.. #PaykoboCheapest! #PaykoboConsistent #PaykoboReliable #Paykobonybol!...

Dyt:
Paykobo got a newest customer
After 10mins I will know

We welcome the Great Dyt!... Remember, like sterling bank will say, we are a one customer Company, and without Dyt, there ain't no Paykobo. Thank you, and we are sure you'll have the best experience yet!... and it gets better, and better and better!

cee001:
Currently using the 1gb I bought from them..

Yup. Use it, enjoy it, experience it! Thank you cee001, We appreciate you!, not only for patronizing us, but primarily for giving us the opportunity to serve you!

Phones › Re: My Experience With Paykobo.com by paykobo: 6:02am On Mar 28, 2015

Wittylens:
I TRIED PAYKOBO THIS AFTERNOON AND I AM IMPRESSED. BOUGHT 1GB ETISALAT DATA. THATS WHAT AM CURRENTLY USING ON MY PC.
NOTE : IF YOU DONT GET YOUR ORDER WITHIN 1HOUR OF PAYMENT , CALL THE CUSTOMER CARE. THEY WILL CREDIT YOU WITH DATA IMMEDIATELY.
THATS WHAT I DID

@ Wittylens, In the Legendary words of 2baba, We say: Thank you, Merci beaucoup, Obrigado, Gracias Dankeso, Merdafel Asantte-sana, Ngatenga, Siyabonga We love you, Thank you. But no more 1hour o...lai lai, unless maybe Network issh...Next time you order, you go see now!

Phones › Re: My Experience With Paykobo.com by paykobo: 5:54am On Mar 28, 2015

stardragon:
Paykobo, where u go hide??
Tooo much questions makes paykobo to hide!!

Bros, you don buy ya own?....No dull yaself o!... Save money o... In last one week, you wan make I yarn you how much we don save all our customers, if to say them buy directly from network?... Use ya money for other things jare.. make you do wetin? Pay KOBO! www.paykobo.com

Phones › Re: My Experience With Paykobo.com by paykobo: 5:48am On Mar 28, 2015

mazado:
Paykobo may not be fast, but so far so good, I believe that they are good. I speak from my experience, though. Guys keep improving! (Gomizdo)

ujahboy:
I hv tested paykobo. I tel u d truth i love their service, if they keep it up i wil recommend all my frnds and family also to them. Nix concept paykobo

In the Legendary words of 2baba, We say: Thank you, Merci beaucoup, Obrigado, Gracias Dankeso, Merdafel Asantte-sana, Ngatenga, Siyabonga We love you, Thank you

Phones › Re: My Experience With Paykobo.com by paykobo: 5:44am On Mar 28, 2015

habibboi:
please how do i check mtn data balance? I just bought it for someone this morning and we don't know if it has been delivered to the account or not.

Hello Habibboi, Thank you for choosing Paykobo.com, as already advised by aldotun, it's: *461*7, but am positive as a special Paykobo Customer you also got our SMS alert.

Phones › Re: My Experience With Paykobo.com by paykobo: 5:35am On Mar 28, 2015

Fmdipo:
Paykobo Pls drop your whatsapp number

Soon. Thank you Fmdipo. Soon, For most companies, it's simply a phone and a typist, for us, it's a customer experience that must be consistent with our value to you, so, please very soon..

2 Likes

Phones › Re: My Experience With Paykobo.com by paykobo: 5:29am On Mar 28, 2015*

9Ace:
I placed an order for 260MB Etisalat data to test the integrity of the paykobo platform few minutes ago and my data was delivered within the minute of payment.
I am impressed. I will definitely spread the word...

In the Legendary words of 2baba, We say: Thank you, Merci beaucoup, Obrigado, Gracias Dankeso, Merdafel Asantte-sana, Ngatenga, Siyabonga We love you, Thank you. The only reason for our existence is the words you've spoken, and the road might be long, hard and tough, but we will continue with everything we've not only to maintain the standard you have experienced, but to continue to find better ways to improve it. Once again, Thank you! And please, Spread it, let them know!

Phones › Re: My Experience With Paykobo.com by paykobo: 5:19am On Mar 28, 2015

Victoriousvic:
Paykobo, your data delivery takes a lot of time.

We agree with you 101%. It's a shame, we've worked very hard for so long, yet starting out we missed one of the most important aspect of our key value proposition to you, but like my boss would say, if we don't start from somewhere, we will never get anywhere. But I should add that, in the last 24hours, we've improved by almost 300%. And because of our over 9years experience dealing with scalability issues, I can guarantee you. The end is near. For now, in the last 24%, over: 75% eCharge was done within 10mins, and this is still not good enough. But we will keep improving, until this factor is eliminated. Guaranteed!

Phones › Re: My Experience With Paykobo.com by paykobo: 5:10am On Mar 28, 2015

zenith4biz:
Please paykobo you need to have a watsapp number for better communication people are not interested in calling any customer care.
If possible develop application for easy access to your page. If you have an android application I would just load the application and buy what I need instead of logging to your website
Thanks

Hello Zenith, We thank very much for such a wonderful suggestion. Yes, we will implement watsapp communication very soon. If people use it, and it's convenient, why not? However, the experience we deliver must also be consistent with our value to you. About the android app, another great suggestion, however that's not a question if but when. and the When will be be as soon as it's ready for you. Be rest assured we will do everything we can to continue to improve on your user experience. This is our promise to you.

Technology Market › Re: Promo Run: Mtn. Glo. Etisalat 1gb Data For N1000. 100mb For N25 by paykobo(op): 9:50am On Mar 24, 2015

henry007:
Pls how many days is the etisalat 100mb for N25 valid for and what's the right an to use?

100MB for N25 , usually gets: 25-30 Days validity, plus rollover sef!

Could you kindly rephrase the second question.

1 Like

Phones › Re: My Experience With Paykobo.com by paykobo: 9:48am On Mar 24, 2015*

fetty2008:
Well done.. Please, do you have mobile Application to do the transaction? #PAYKOBO

Hello Fetty2008, thank you for taking time out to learn more about Paykobo Data Services.

At this time, we look forward to releasing our Mobile Application. And if you could kindly sign up on paykobo.com (you get a complimentary 100MB for that), when it's finally released, you'll be one of the first to know!

Once more, we appreciate you!

Phones › Re: My Experience With Paykobo.com by paykobo: 9:45am On Mar 24, 2015

Demaejy:
When I wanted to make payment with my debit Master Card, I was told to have One time Password ( OTP) ... Now, I would prefer bank transfer. Please gimme ur account details and how to inform you after transfer. Gracias

Hello Demaejy, Thank you for choosing Paykobo, We look forward to receiving your bank deposit /transfer, kindly make sure your email is inserted as remark, but more importantly, do make sure you place the order online first, that way, we can access the recipient details, and also it allows you get free Data for every purchase you make online.

Once more, we appreciate the opportunity to serve. Attached is a copy of our bank account, but it's actually on your checkout.

1 Like

Phones › Re: My Experience With Paykobo.com by paykobo: 12:15am On Mar 24, 2015*

aldotun:
I have been credited with my 1GB Data, so I can verify that it is legit and people can patronize them.
Thanks,
Somehow we will get there as a nation!!!

Yes. Somehow, anyhow, everyhow, and it starts with me and you! and of course Paykobo. Thank you for the vote of confidence, we promise to close shop before we fail on it.

2 Likes

Phones › Re: My Experience With Paykobo.com by paykobo: 12:13am On Mar 24, 2015*

zenith4biz:
It's #1100
You pay through (Interswitch®) Your debit card

We accept both Debit Card Payments and also Bank Transfer. And really, thank you very much for your patronage zenith, remember without you, there's no Paykobo. Tell your friends and family to take advantage of the opportunity. Data can only but go cheaper and cheaper... Save them money and stress of loading recharge card.

Overall, as with all great things, rome wasn't built in a day, and we will continue to find better ways to improve our our products and services to you! Thank you.

2 Likes

Phones › Re: My Experience With Paykobo.com by paykobo: 12:08am On Mar 24, 2015*

Ayostically:
pls how did u pay? I thought t'is #1000/gig I saw

Yes. It's: 1k for Etisalat, 1k for Glo, and 1.1k For MTN. Find prices attached.

And we will continue to review our prices lower!

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