Richhard:

i have sent an email just now..

bratan:
My experience with paykobo was quite wierd. I tried their service for the first time with #600 for etisalat 500mb on March 29. Paid via online and all I did was follow the election update on Nairaland. I was surprised when I discovered my data finished this morning. Couldn't reach paykobo contact, so I called etisalat customer care and I was told data don finish for my sponsor wallet.
Well, i no go vex cos CHANGE IS HERE.
Sai .....

paykobo:


Hello Richard, Thank you for the update. This line actually has enough credit to keep you going, but unfortunately, there's a technical error from Etisalat during the conversation to data, which they are working on as we speak. Kindly exercise a bit of patience while, they fix it, but rest assured, all is fine. If however, you need to urgently move on, we are glad to put you on any of our enterprise data lines.

paykobo:


Change is definitely here, and the change is Paykobo where you save Naira, on this particular day you complained, etisalat servers was down (sorry you got wrong info from etisalat cs)and most customers couldn't even check their data balance, but am sure you've seen your sponsor wallet is actually there. And hopefully your data has been consumed, we keep serious track of such comments.

iamskiigii:
It's real but I'm not too cool with the time of delivery. First transaction two nights ago took till yesterday afternoon. If there was a functional whatapp line, it's a thing I could ve used to ascertain if I would be creditted with data immediately.
PS: This happened yesterday:
Hello Mr. Qwerty uiop, We only offer N25 for 100MB per account. We are very sorry your second transaction cannot be completed. 012793388

bratan:

I can't consume more than 20 mb daily by browsing Nairaland. Well my sponsor wallet returned 100mb to me recently, though it ought to be 300mb, but its all good. Thanks for ur customer care.

paykobo:


Good Morning Mr. Qwerty uiop, Thank you for Choosing Paykobo.com. Unfortunately, we currently run our services from: 8am to 1am. and hope to run 24/7 service in a not too distant future, since we all need data at night anyways. So, that's something we hope to achieve soon, this was the reason why you got your N25 100MB on Glo the next morning, NOT afternoon sir.

Secondly, I find it rather interesting that you'll want to use an obvious promotion of N25 for 100MB more than once, when it's clearly stated, it's a one time purchase, per person, per number, per account. The essence of the N25 promo is to actually to convince you of a service that'll save you money.

It's really bad, as we've people registering several accounts in different names, or using all different phone numbers within their reach simply to take advantage of opportunities meant for everyone. This promotion has a limited slot.

We hope you'll find our service good enough to patronize us, after your've enjoyed your first 100MB for N25! and not find a way to deny someone else the opportunity to have the same experience. This is actually discouraging us from continuing with this promotion.

tidymaster:
Hello paykobo
This is my number 08029264108
i got 2gb etisalat data from you on the 24th of march 2015 around 5 - 6pm
By the 1st week of april, Etisalat started charging me from my prepaid line.
I checked *229*9# and could not seen the allocated data again. I called Etisalat and they said i no longer have an allocation or any data plan
Etisalat and I have been involved in series of mail exchange, and i have gotten a data usage report from them that showed i only used about 540MB within that period.
They claimed my sponsor -you - also have access to that data and could have used it since it was on a shared data platform.
Please clarify what happened to my allocation, and if you have no hand in it, please send a mail to etisalat with your identification requesting for a usage report to be shared with me.
Thank you

paykobo:


Hello TidyMaster,

Thank you for Choosing Paykobo.com, we appreciate the opportunity to serve you.

For us to proceed further, kindly check your current data status by dialing: *917*9#, and let us know exactly what it says.

Meanwhile, I should add that you could get across to us, via email: hello@paykobo.com, Call: 012793388. tweet at https://twitter.com/paykobo, https://facebook.com/paykobo, the response in any of these channels is immediate. which is why we are here to serve you.

Be rest assured that with Paykobo, not only is your data safe, but so is your funds. We go all over the board to make your experience better. We are not perfect, but we definitely will keep doing it better and better.

paykobo:


In the Legendary words of 2baba, We say: Thank you, Merci beaucoup, Obrigado, Gracias Dankeso, Merdafel Asantte-sana, Ngatenga, Siyabonga We love you, Thank you. The only reason for our existence is the words you've spoken, and the road might be long, hard and tough, but we will continue with everything we've not only to maintain the standard you have experienced, but to continue to find better ways to improve it. Once again, Thank you! And please, Spread it, let them know!

paykobo:


In the Legendary words of 2baba, We say: Thank you, Merci beaucoup, Obrigado, Gracias Dankeso, Merdafel Asantte-sana, Ngatenga, Siyabonga We love you, Thank you. The only reason for our existence is the words you've spoken, and the road might be long, hard and tough, but we will continue with everything we've not only to maintain the standard you have experienced, but to continue to find better ways to improve it. Once again, Thank you! And please, Spread it, let them know!

tidymaster:

See image attached.

tidymaster:

See image attached.

paykobo:


Firstly, @ Paykobo, we don't play the blame game, we accept absolute responsibility. Etisalat is a company created by humans, and so is Paykobo, and as such we expect as with everything human, some certain level of errors.

1. 100% of Complaints done so far on this thread is on Etisalat Network. Not Glo. Not MTN. Which we also serve..

2. There are 2 possibilities when you get assigned data from us on Etisalat.

a. You Exhaust it.
b. We remove you.

A. When you exhaust it. It shows you have 0MB, and still shows you the sponsor wallet. (As shown in the attached)
B. When we remove you, you'll not see us on your list anymore. You'll see something like: Dear Customer you have used up your data balance.. (As shown in your attachment 2)

But in this case ONLY your sponsor wallet is shown, yet your own account doesn't show. This is a technical error, in my honest opinion. ( Probably as a result of the recent upgrade in their system)

If you had called us, email us, sms us. We will have probably gone overboard to re assign fresh data to you. We are not doing this for profit, at least not yet. And your customer satisfaction is our priority. But since it's rather convenient for you to complain here first, which suggests you'll like to get to the root of the issue. I think your best bet is to walk into a etisalat shop or call them to have this resolved. because, we are still your sponsor, yet you cannot access your account. So, something is definitely wrong. And it's definitely not something we control.

tidymaster:
I have not done business with you before, so i do not know what i should have done initially or not do.
after series of mails and calculations with etisalat....this is their hypothesis 'Please contact the Parent SIM user who allocated data to you; please note that the Parent user still have access to data allocated to Child lines'
They claim you have access to the data and could have used it. They need to check your own data usage to run some investigations. To do that, you are to please send a mail to them on this issue with the necessary identification and details.
My issue is not getting to the root of this....it is getting my data back and using it to the last MB without it dissappearing.

officialteemi:
please the 25naira for 100mb one day testing is it for etisalat only?....paykobo kindly reply

iamskiigii:
I actually was tryna help a person I recommended it to pay for his Etisalat line with my atm. Anyways! My line is hooked up to you for more patronage. If possible, drop on the thread the various validity periods or state those which runs for a week.

paykobo:


MTN and ETISALAT: 30 Days.

Etisalat Data Plan.

Automatic Roll Over.


Glo:
30 Days Validty for plans above 200MB.

10-50MB - 2 Days
51-100 - 3 Days
101-200 - 7 Days
201 & More: 30 Days.

nne4:

paykobo pls i placed order at your site for MTN 1 gb today and i haven't received it till now and i have send message to your facebook page still no reply. pls credit my mtn line

paykobo:


Good Evening Nne4, Thank you for Choosing Paykobo.com, I have tried to track your order and found out, your card payment failed. Kindly advise if you have made payment through any other means, or if you've tried to order again through interswitch Web Pay, so we can proceed with the delivery of your order.

We appreciate the opportunity to serve, and look forward to saving you naira, while you Pay kobo

Richhard:
Op are you really a neutral customer or paykobo worker? My instinct tell me the latter.

I tried paykobo for the first time 100MB for N25(Great price) but am really dismayed now,cos i can't browse,i still have mb left,but my data sharer i.e paykobo have 0mb left in the sim they use to share for me.


Am really disappointed after all the hype,i might not try them again next time.