₦airaland Forum

Trippledots:
Hello paykobo, pls i just bought an eti plan for 1k. Money deducted but im checking d mb and im not seeing it. Pls its urgent

blackfase:
I dare say your customer service is poor, very poor. I got issues & hav sent sms, messaged thru twitter, fbk & email, still no response. That your number, no one picks. What sort of biz are u guys running?

Victoriousvic:
Paykobo,
Some minutes ago, I placed an order for a 1gb MTN plan using my credit card. On the interswitch page, after entering my OTP, I was given a message that my transaction was aborted, but my account had been debited.
Why?
Please look into this. The number is 08032835312.

kaydguru:
I need Data and ur website is down

haffikem:
please i don't understand this one that your site is temporarily unavailable due to maintenance. This is very harsh to your clients as i was never informed before hand.
Also i thought the data transfer is completed almost immediately payment is confirmed. This is also not acceptable.
i have paid for more than four hours now only to meet the site down due to maintenance. The last time i used your service i had to call several times before i was attended to.
Please if you are not ready for business kindly pack-up and shut down like crush and stop annoying us.
Thanks.
NB : if i am not attended to before 24 hrs . I will take this to any length and we all wont like it. PLEASE ATTEND TO ME.

umar745:
Hello paykobo, its been over a week now since i pre ordered glo data from you. Please either provide me with the data or refund me ASAP. The phone number i ordered to is 08152764901.

Sard:
the Same that happened to me. I requested for My number to be removed, yet it has not been removed for almost two weeks now. Truth be told, this is fraud. Is it by force to buy data from you? Remove people from your list once their data expire. I am tired of asking 'paykobo' to remove me.

Fmdipo:
I bought 260mb for this number 0809779524... yesterday. Surprisingly, message was sent to the line through sms that the line has been credited but when I checked the balance with *229*9# and *917*9# data balance was not there.
I called and sent sms to notify you but you said I MUST notify you through mail which I did and the problem has not been resolved.
This is one of the reasons I have been requesting that the number should be removed from the sponsor number which you refuse to do for five days until I was forced to re-ordered.
I am tired of all these!

Adwexky:
Hello Paykobo
I order for Glo #25 for 100mb for almost a week now and my account has been debited without data transfer for about a week now and 2 days ago, I made another 1gb order for GLO. My bank acct. has been debited and no data was subsequently transferred.
PLEASE I CAN'T WAIT ANY LONGER, KINDLY REFUND MY #1025 for Glo 1gb and 100mb.
Thanks
Sam

jmaine:
It is now a week without any response from you . . . . .

jmaine:
Paykobo please attend to all transactions made by your clients !!

goldincome:
I am still waiting to be credited with MTN 1GB Data since yesterday.
Order No 100006845.
Act fast please

zenith4biz:
I created this thread because of the excellent service rendered by paykobo, I have been buying data from other data resellers before I saw there advert
It's worthy of note that I am not in any way related to paykobo but the dire desire to lend credence to our 'indigenous' organization made me to put up this thread.
Events through the previous weeks has shown that some data resellers on nairaland felt threatened by the burgeoning of paykobo and therefore tries to lay malicious allegations against them.
One thing is sure paykobo would continue to grow because the ease I have been enjoying since I joined paykobo is unprecedented.
Paykobo keeping growing and stay focused because detractors are on the way.
If you have enjoyed paykobo services like this post

Buchyke:
I just can't believe you, trying to score a cheap point by saying i am a competitor and also recently joined NL. Do you know how many guests that view this forum everyday? I just signed up cos i never had reasons to, i have bn viewing topics for years as a guest and so many people also do. You did a check on the second line after crediting it abi. You even uploaded a screenshot of the same no without doing so for the first. Why didn't you upload it as well? I am not a competitor neither am i a noise maker. I had 1200 airtime on the 1st line i registered with and i now have just 420 after your fraudulent activities. I never noticed this cos my phone was on silence, hence the alert would have notified me. Instead of you to apologize and fix the while issue and move on you are hear calling me names. I will not insult u or call u names cos that is not the way i do things. Work on your CS approach, the no if years u have bn operating ur biz doesn't make you the best service provider if you don't brush your self up. It's my prerogative to even rant as a disgruntled customer and it's also left for u to apologize and subtly fix the whole issue and move on with your biz. Below is a screen shot of my activities on your website so far, the same day i bought the 100mb to test was the same day i purchased 1GB as well. I didn't even bother to purchase the 100mb for the 2nd no, rather i purchased the 1GB straight away. I haven't violated any rules whatsoever and your here ranting about penalizing me, seriously.... SMH

[b]

In your words:

It's my prerogative to even rant as a disgruntled customer and it's also left for u to apologize and subtly fix the whole issue and move on with your biz

We are not jonathan, neither are we buhari, we are not the one that caused the Nigerian problem. But definitely, we can improve in our own little way.

The person who opened this thread, had an issue. A major one I should add. Interswitch debited their money, but Paykobo didn't get the payment. Paykobo followed up the next day, and interswitch emailed us, apologized, and we fixed his issue. Thats why he came here. We don't know him, but we really do appreciate him, not for the problem, but for giving us an opportunity, a benefit of doubt. And he's since come again and again.

If you cannot give us a benefit of doubt, then, then we do not deserve your esteemed customer-ship . Why?.. because as a company with several variables, we cannot be perfect, if you cannot complain to us to fix an issue, then how do we fix?.. How do we improve? You come here to complain with 1 intention. To disregard us. Not to fix the problem.

To the issue. You've 2 different Accounts. 1 registered under a man's name, Another under a woman's name.

Based on the lines you've provided. I stand by my earlier fact, your claim is malicious for line: 09092081106. There's over 8GB on that line. And it's been there since the April 10th when you ordered it.

On the second line 08184026016. We sincerely apologies for failing to get you up on that, and wished you had contacted us, this will have been resolved in a few minutes, like we've done already, To say we are sorry, we've added a bit of more data, and hope and will definitely work towards making sure it never happens again.

We thank you for the opportunity to serve you. And hope you continue to Pay Kobo while you Save Naira!
[/b]

packa:
@Buchyke I understand you plight and I will kindly advice you contact them privately and this will be settled without you guys exchanging words here. Also @Paykobo your customers are always right even if the issue is beyond you as long as they paid you they want satisfaction for there money even if it's N1 this is where customer service is tested and you need do everything possible to win them to your side. Trust me people will forget the good things you did and never forget 1 mistake you did which can even ruin all your efforts I know your are not making a dine in this and I must give you kudos for running this up till this stage. Just do the needful and maintain your integrity. Nice job!

Buchyke:
Why quote me if you you're never going to address my complaint, Sorry, but i think it's insensitive of you. Did you take a critical look at what i said i was doing before i found out that my credit was bn depleted, the time i made the post. Do you think i will be awake by that time browsing my time away when i have to sleep? You keep blaming the network provider when you know you are at fault. Let's even assume the network provider is at fault here, why allocate all the data when you know that you're having issues concerning data allocation from them, why not save the remaining data for people that were already allocated data from the same line. The last time i checked my balance i had over 600mb left and you had over 8GB data left on your wallet. That was in the morning yesterday. I still have 432MB left and your wallet is absolutely 0MB. Why not move the people on the said line with issues to lines without issues. Check both nos, 08184026016 and 09092081106, i purchased data on both and they are not browsing now. Kindly get this fixed and stop blaming the network provider, besides, you knew you had limited data and you still allocated data to customers because obviously your pocket comes first. FIX THIS.

Buchyke:
It is not peculiar to you and it is very annoying, this goes a long way to show that paykobo.com doesn't have the interest of their customers at heart. Imagine making a research you are to submit first thing in the morning and you suddenly find out your credit is being debited when you have enough data. I checked my data balance and found out that i still have over 400mb left but my sponsor's wallet has being exhausted. Under no circumstance should paykobo allocate all their data without making provisions for their customers. What would i have done if i didn't have a back up sim with data? First of all you experience the poor network set up when you purchase data and also call them after so many hours just because the data has not been allocated to you and your credit gets depleted because of the negligence of the seller as well. Please and please, always make sure you don't run out of data because it doesn't speak well of your business.

Richhard:
This is what actually happen,i have 400mb+ on one of my eti sim,i was browsing and just receive a message that i have exhaust my data,i was browsing on a laptop,with a modem that calculate the no of data someone use,i check,and discovered that i have just use 50mb+,what went wrong?
on my other sim,i still have data,but the sim used to share data for me is not empty.
Note:this was the same problem i complained about! Days ago.

Daddi:
hi, I have an etisalat modem I'll like to recharge it on the 260mb for a month, so how do I go about it. Your resellers, wot's their package like. Tnx

nne4:
paykobo pls i placed order at your site for MTN 1 gb today and i haven't received it till now and i have send message to your facebook page still no reply. pls credit my mtn line

iamskiigii:
I actually was tryna help a person I recommended it to pay for his Etisalat line with my atm. Anyways! My line is hooked up to you for more patronage. If possible, drop on the thread the various validity periods or state those which runs for a week.

officialteemi:
please the 25naira for 100mb one day testing is it for etisalat only?....paykobo kindly reply

tidymaster:
I have not done business with you before, so i do not know what i should have done initially or not do.
after series of mails and calculations with etisalat....this is their hypothesis 'Please contact the Parent SIM user who allocated data to you; please note that the Parent user still have access to data allocated to Child lines'
They claim you have access to the data and could have used it. They need to check your own data usage to run some investigations. To do that, you are to please send a mail to them on this issue with the necessary identification and details.
My issue is not getting to the root of this....it is getting my data back and using it to the last MB without it dissappearing.