Won on the MTNSOS promo on the 23 of December 2021. An sms was sent to me, I downloaded the Jumia app and did the needful. The order was slated to be delivered 27th of December 2021. Then on the 27th the system cancelled the order, since then I have spoken with MTN and Jumia on the matter.

Jumia said on the 28th of December that it will be replaced , it's over 10 days and nothing has been done. I don't know if we have a body that regulates promotion in Nigeria.

If you have same experience let's gather here.

Bro, you ain't alone oo.... Similar thread on this was created some time ago, https://www.nairaland.com/6916046/jumia-cancels-mtn-hamper-gifts

Omo, I taya 4 their matter oo.. Have you tried calling MTN or Jumia Customer service? What was their response?

I called Jumia nd MTN. At some point MTN called me with 180 to tell me it will be sorted.
but as I write na story unto story.

guiltless:
Bro, you ain't alone oo.... Similar thread on this was created some time ago, https://www.nairaland.com/6916046/jumia-cancels-mtn-hamper-gifts

Omo, I taya 4 their matter oo.. Have you tried calling MTN or Jumia Customer service? What was their response?

keoplus:
I called Jumia nd MTN. At some point MTN called me with 180 to tell me it will be sorted.
but as I write na story unto story.

Nawa oo.... Why this people just raise person hope like this??


Some days ago, I called jumia agent, after wasting my airtime and time as well, they finally answered just to say, "it's currently sorted". I was just dumbfounded

Na sakamanje.

We may end up not getting anything. Let still dey observe them.

guiltless:


Nawa oo.... Why this people just raise person hope like this??


Some days ago, I called jumia agent, after they wasting my airtime and time as well, they finally answered just to say, "it's currently sorted". I was just dumbfounded

keoplus:
Won on the MTNSOS promo on the 23 of December 2021. An sms was sent to me, I downloaded the Jumia app and did the needful. The order was slated to be delivered 27th of December 2021. Then on the 27th the system cancelled the order, since then I have spoken with MTN and Jumia on the matter.

Jumia said on the 28th of December that it will be replaced , it's over 10 days and nothing has been done. I don't know if we have a body that regulates promotion in Nigeria.

If you have same experience let's gather here.

I received mine, you just have to be patient

You have to be patient as long as you are tracking it on the app. I entered my voucher code on December 22 but was just delivered on January 10.

was yours cancelled before ?

No way for us to track as the order has been cancelled.

omotoyiwa:
You have to be patient as long as you are tracking it on the app. I entered my voucher code on December 22 but was just delivered on January 10.

keoplus:
was yours cancelled before ?

No way for us to track as the order has been cancelled.

Mine wasn't cancelled

omotoyiwa:
Mine wasn't cancelled

No wonder

Na big scam abeg. MTN says it's jumia fault, jumia says it's MTN fault. Both of them customer service dor use me play football. I have given up on them. They were never ready to ship in large quantities.

I received a call from a Jumia customer on Friday to check if my package was delivered which i reply no, was told it will be delivered soon, next I saw was an SMS that the order has been canceled after many attempts to deliver.

JD34ST:
I received a call from a Jumia customer on Friday to check if my package was delivered which i reply no, was told it will be delivered soon, next I saw was an SMS that the order has been canceled after many attempts to deliver.

Wow, really??...so can't it still be delivered to you?...honestly I just taya 4 dis guys.

Jumia and scam are 5&6

Just got my hamper today, it was initially cancelled so i just komot mind. I didnt bother tracking self. Got a text with a code followed by a call and boom I got the delivery. No be scam o.

It has been delivered.

Apologies am replying this late. You should have gotten yours by now.

guiltless:



Wow, really??...so can't it still be delivered to you?...honestly I just taya 4 dis guys.

It has been delivered.

Apologies am replying this late. You should have gotten yours by now.

Saintdan0421:
Just got my hamper today, it was initially cancelled so i just komot mind. I didnt bother tracking self. Got a text with a code followed by a call and boom I got the delivery. No be scam o.

It has been delivered.

Apologies am replying this late. You should have gotten yours by now.

blessedchild234:
Jumia and scam are 5&6

It has been delivered.

Apologies am replying this late. You should have gotten yours by now.

agentarcher:
Na big scam abeg. MTN says it's jumia fault, jumia says it's MTN fault. Both of them customer service dor use me play football. I have given up on them. They were never ready to ship in large quantities.