Thank you.

ekitimanalways:

I am truly happy for you . No more 'crazy bills'. I doff my heart to your DISCO for the quick installation of the meter. Conlog electricity prepaid meter is one of the best... You would enjoy it for 12 years or more... Please make sure no one tampers with the meter or bypasses it to avoid the ultimate sanction by Ikeja DISCO.
Note the following prepaid electricity meter error codes:
E01 - Meter not initialised - contact Ikeja electric
E02 - Meter not calibrated - contact Ikeja electric
E03 - Internal error - contact Ikeja electric
E04 - No supply voltage present
E07 - Communication error between the meter and UIU
E08 - Wireless user interface error - contact Ikeja electric
E09 - Incompatibility between the meter and UIU
E10 - Software error - contact Ikeja electric
E20 - Remote disconnection initiated

How can i rectify error of E01kindly help

GodsownTee:




How can i rectify error of E01kindly help

Please are you within Ikeja Electricity Distribution Company?
I look forward to hearing from you soon.

ekitimanalways:

Please are you within Ikeja Electricity Distribution Company?
I look forward to hearing from you soon.

Yes i am within Ikeja Electricity….can you help??

ekitimanalways:

Please are you within Ikeja Electricity Distribution Company?
I look forward to hearing from you soon.

I am waiting for your response please,been trying to load it…unable to

GodsownTee:




I am waiting for your response please,been trying to load it…unable to

You need to contact the manufacturer (Conlog). I will send you some information soon.

ekitimanalways:

You need to contact the manufacturer (Conlog). I will send you some information soon.

Okay…waiting

ekitimanalways:

You need to contact the manufacturer (Conlog). I will send you some information soon.

Thanks boss

GodsownTee:



Thanks boss

Please provide the following details (to Conlog) in order to assist you better.
Telephone number:
Address:
ARN Number:
Meter Number:


The manufacturer's contact:
Tel: 234(1)2296210
Address: 42, Airport Road, Ikeja, Lagos.
Email: CustomerCareNG@conlog.com

GodsownTee:





Okay…waiting

Please provide the following details (to Conlog) in order to assist you better.
Telephone number:
Address:
ARN Number:
Meter Number:


The manufacturer's contact:
Tel: 234(1)2296210
Address: 42, Airport Road, Ikeja, Lagos.
Email: CustomerCareNG@conlog.com

ekitimanalways:



Please provide the following details (to Conlog) in order to assist you better.
Telephone number:
Address:
ARN Number:
Meter Number:



The manufacturer's contact:
Tel: 234(1)2296210
Address: 42, Airport Road, Ikeja, Lagos.
Email: CustomerCareNG@conlog.com

Whats the ARN number??

ekitimanalways:



Please provide the following details (to Conlog) in order to assist you better.
Telephone number:
Address:
ARN Number:
Meter Number:


The manufacturer's contact:
Tel: 234(1)2296210
Address: 42, Airport Road, Ikeja, Lagos.
Email: CustomerCareNG@conlog.com

Tnks boss…much appreciated

GodsownTee:



Whats the ARN number??

Application Reference Number (ARN)
When you applied for prepaid meter, you got your ARN. Check the copy of Ikeja Electricity Distribution Company application form for prepaid mete. I hope you made a copy of the form...

GodsownTee:



Tnks boss…much appreciated

When you contact Conlog do not hesitate to bring to its attention that your prepaid meter displays E01.

ekitimanalways:


When you contact Conlog do not hesitate to bring to its attention that your prepaid meter displays E01.

Thanks boss…They have sent technicians down to check it out and appropriate actions have been done towards resolution n fixing…God bless boss

GodsownTee:



Whats the ARN number??

Good Morning, how will I get the ARN? Conlog prepaid meter keypad is not displaying digits when pressed. Kindly help. It's 5 days already. I have changed battery.

ekitimanalways:



Please provide the following details (to Conlog) in order to assist you better.
Telephone number:
Address:
ARN Number:
Meter Number:


The manufacturer's contact:
Tel: 234(1)2296210
Address: 42, Airport Road, Ikeja, Lagos.
Email: CustomerCareNG@conlog.com

Good Morning, how will I get the ARN? My Conlog prepaid meter keypad is not displaying digits when pressed. Kindly help. It's 5days already without light.

TemitopeAlways:

Good Morning, how will I get the ARN? My Conlog prepaid meter keypad is not displaying digits when pressed. Kindly help. It's 5days already without light.

Good morning, ma'am. Are you under Eko Electricity Distribution Company or Ikeja Electric...?

ekitimanalways:

Good morning, ma'am. Are you under Eko Electricity Distribution Company or Ikeja Electric...?

Ikeja

TemitopeAlways:


Ikeja

Check your copy of the application form for meter/electricity supply and agreement form, there you would find your Application Reference Number (ARN). Please feel free to contact me concerning your finding...

ekitimanalways:

Check your copy of the application form for meter/electricity supply and agreement form, there you would find your Application Reference Number (ARN). Please feel free to contact me concerning your finding...

Good Morning, thanks for your prompt response. A Co neighbor took it to their office, and it was rectify @ #3000 including transportation. I didn't ask him how much they collect there. Have a nice weekend.

TemitopeAlways:

Good Morning, thanks for your prompt response. A Co neighbor took it to their office, and it was rectify @ #3000 including transportation. I didn't ask him how much they collect there. Have a nice weekend.

I am glad to hear that the issue was fixed... Have a fantastic evening.

Thanks for all the contributors to this topic. Please i need your help concerning oir prepaid meter.
Meter no: 04284603083
ARN: IEBRT6209.
Still the spanner still display, what can i do?
Distributor; IKEDC

Thanks sir.

GodsownTee:



Thanks boss…They have sent technicians down to check it out and appropriate actions have been done towards resolution n fixing…God bless boss

please what where the steps you took in fixing your e01 problem because I’m going through a similar problem with my meter now

GodsownTee:



Thanks boss…They have sent technicians down to check it out and appropriate actions have been done towards resolution n fixing…God bless boss

. Was it conlog themselves that sent the technicians to fix it or ikeja electric.

ekitimanalways:


Please provide the following details (to Conlog) in order to assist you better.
Telephone number:
Address:
ARN Number:
Meter Number:


The manufacturer's contact:
Tel: 234(1)2296210
Address: 42, Airport Road, Ikeja, Lagos.
Email: CustomerCareNG@conlog.com

please I don’t have the ARN number anymore what do I do please

ekitimanalways:

.

your number?

[quote author=ekitimanalways post=113913983]

Good evening,
Pls I have issue with the key board of my prepaid meter. Who should I contact for a fix? Conlog or Ikeja Electricity?
Thanks in advance.

[quote author=peacefulhome post=126795317][/quote]

Please contact your DISCO for assistance. If you wish to contact the manufacturer, provide the following details (to Conlog) in order to assist you better.
Telephone number:
Address:
ARN Number:
Meter Number:

The manufacturer's contact:
Tel: 234(1)2296210
Address: 42, Airport Road, Ikeja, Lagos.
Emails: CustomerCareNG@conlog.com
Info.NG@conlog.com

ekitimanalways:


Please contact your DISCO for assistance. If you wish to contact the manufacturer, provide the following details (to Conlog) in order to assist you better.
Telephone number:
Address:
ARN Number:
Meter Number:


The manufacturer's contact:
Tel: 234(1)2296210
Address: 42, Airport Road, Ikeja, Lagos.
Emails: CustomerCareNG@conlog.com
Info.NG@conlog.com

Thanks.

@ ekitimanalways
Goodafternoon sir, please I need your help.

This EDMI HD21 meter was installed at my place and it worked that same day and the next day it went off.

Ikeja electric representatives said the meter has factory problems and will be retrieved.

Please so you have an idea of how long it will take for them to reinstall the meter back if they eventually retrieved it?

Please how do I follow up with EDMI HD21 people and ensure the meter is worked on and reinstalled quickly.

LandOwners:
@ ekitimanalways
Goodafternoon sir, please I need your help.

This EDMI HD21 meter was installed at my place and it worked that same day and the next day it went off.

Ikeja electric representatives said the meter has factory problems and will be retrieved.

Please so you have an idea of how long it will take for them to reinstall the meter back if they eventually retrieved it?

Please how do I follow up with EDMI HD21 people and ensure the meter is worked on and reinstalled quickly.

Electricity customer with faulty meter does have the right to have it fixed within two working day.

https://www.edmi-meters.com/africa-middle-east/contact/