I made an order on the 5th of May, 2023 on Jumia and paid using bank transfer. The order was cancelled. My funds has not been refunded till now despite several calls and emails to their customer care unit.

Please help me move this to frontpage

Cc dominique
nlfpmods
Lalasticlala

6k is small money jhoor.. Just forget it. E no worth the stress.

Japa007:
6k is small money jhoor.. Just forget it.

Thanks for your input

mistarsam:

Thanks for your input

Ignore that guy
Don't relent,
Failed card purchases or canceled orders made with card can take up to 2 weeks for refund to enter on jumia
But I don't know about transfer, the last mail they sent you is suspicious,
Paying for an item with transfer is not same as using card that gets declined but you get debited
Reply them with the info they requested.
Don't give up.
If possible you can visit any of their pick up centers, and make a complaint.
Though personally, this kind of issue, I do prefer to call them than use email.
Then again, another thing is who canceled the order.

Your oil will not run dry. I gave him the attention he needed. No more no less.

This is actually my fourth time of making orders on Jumia. So I'm not convinced that my funds is gone.

The only difference this time around was the mode of payment. I usually pay with card.

I know it's going to be reversed. They have no choice.

It was their system that cancelled the order. Reason why is what I don't know of. I was also suspicious that something went wrong when I received a call from their agent few minutes after doing the bank transfer asking me if I needed their help to complete the order. It was late at night and I was feeling sleepy. So I just replied in the negative, with the confidence that the transaction was successful. I woke up next morning to see cancelled order on my Jumia app😂

Onyeka90210:

Ignore that guy
Don't relent,
Failed card purchases or canceled orders made with card can take up to 2 weeks for refund to enter on jumia
But I don't know about transfer, the last mail they sent you is suspicious,
Paying for an item with transfer is not same as using card that gets declined but you get debited
Reply them with the info they requested.
Don't give up.
If possible you can visit any of their pick up centers, and make a complaint.
Though personally, this kind of issue, I do prefer to call them than use email.
Then again, another thing is who canceled the order.

mistarsam:
Your oil will not run dry. I gave him the attention he needed. No more no less.

This is actually my fourth time of making orders on Jumia. So I'm not convinced that my funds is gone.

The only difference this time around was the mode of payment. I usually pay with card.

I know it's going to be reversed. They have no choice.

It was their system that cancelled the order. Reason why is what I don't know of. I was also suspicious that something went wrong when I received a call from their agent few minutes after doing the bank transfer asking me if I needed their help to complete the order. It was late at night and I was feeling sleepy. So I just replied in the negative, with the confidence that the transaction was successful. I woke up next morning to see cancelled order on my Jumia app😂

Well if they did confirm the alert or transaction before placing the order, then you’ll be refunded, but since it's not card it'll be transferred back to your account,(not reversed), after they do their confirmations and checks to avoid fraud (like a case where someone uses another person bank app to do the transfer, then provide another account details to receive the money).
No pressure, just wait for their follow-up email after providing the details.
But I'm actually thinking they didn't receive the alert, hence the order cancelation. Like fairmoney having banking issues or so.
You know Like when people send money, and the recipient doesn't receive but they get debited.
Hmmm, let's see sha

Onyeka90210:

Well if they did confirm the alert or transaction before placing the order, then you’ll be refunded, but since it's not card it'll be transferred back to your account,(not reversed), after they do their confirmations and checks to avoid fraud (like a case where someone uses another person bank app to do the transfer, then provide another account details to receive the money).
No pressure, just wait for their follow-up email after providing the details.
But I'm actually thinking they didn't receive the alert, hence the order cancelation. Like fairmoney having banking issues or so.
You know Like when people send money, and the recipient doesn't receive but they get debited.
Hmmm, let's see sha

Yeah, I will follow up with fair money too

P.S: I use both email and phone calls to reach them.

Attached is my email chat with Fairmoney customer service agent