₦airaland Forum

Its an obvious fact that when a restaurant start having enough customers they service begin to degrade with nonchalant attitudes and bad responses to customers. Could this be the unproductiveness among Africans and Nigerians?

You see a newly built restaurant and start patronizing them for them to grow. At first their service is at the top. But the moment they start having enough customers they begin to misbehaved and total service degrade. Like we don’t want you If you don’t buy go other place. If you are simply not ready to attend to customers you rather close shop.


Thats not how enterprise grow in other countries. People build those big names you are seeing around other countries. Is this trait among just us?

It gets into their heads.

No matter how bad they are, they will always have customers.

Customer service has never been a thing in Nigeria

I’ve never been a fan of eating out. I prefer to cook..

It is only in Nigeria that you see the quality of a product from a company will begin to depreciate in spite of its high patronage.

Imagine you go to an outlet and they serve you two big wraps of eba when they started, you inform your guys and people begin to troop in numbers, the next thing you will see is the owner will reduce the size of the eba and increase the price....

so do they mean to tell me that the restuarant or food outlet can only be able to serve a small number of people and not a crowd... because automatically, higher number of people is supposed to translate to higher profit...

So so insane.

I remember the Mr Biggs at Ore back in the mid 2000s. Their pride and poor customer service was out of this world! They treated both customers and drivers poorly because they were the only fast food there at the time. The last time I went there, on my way back to uni, tried getting fried rice and chicken. The lady put one very tiny fried rice in the pack. I said is that your serving portion, she shouted at me saying that's what they sell, what else. I tried to ignore and said she should add a quater chicken and pointed at the one I wanted through the showglass. She was reaching for something else. I said no, that's not what I want, see what I'm pointing at... she said no, she cannot give me that one! That's when I lost it and gave her a peace of my mind. Unto my own money fa! When all the cuts are the same price? You tell me u cannot give me that one... who are u saving it for? I told her to eat the food herself and gave the whole place a good washing down.

It was to my very great pleasure when I was returning home at the end of the semester to see that a very mega fast food plaza place opened just besides them and literally swept all the customers. Those ones knew how to treat customers and drivers and the drivers would only park there. They even had a tally which they sign and mark to show how many times you bring passengers in a month to give them a reward. That is after giving them better swallow with big meat and bottle water o... that Mr Biggs didn't survive 6months after that.

Na because you never wear one of them better slap make their brain reset, i don't take no insult or disrespect from anybody especially when I'm patronising you with my hard earned money

The quality of the citizens! The owners, workers, and patronizers of the restaurants draw from same culture.

I nearly wear one of them 500 for face. Especially if the sales girl been giving you some green light and you come with another babe to eat

Not only in restaurants it happens in almost any business. Once they notice you are an average customer, they start to treat you unfairly and give preferential treatment to those with big bars. Although it is most prevalent in clubs and restaurants especially when Yahoo boys frequent such places.

Who asked u all of these.

Mom007:
I remember the Mr Biggs at Ore back in the mid 2000s. Their pride and poor customer service was out of this world! They treated both customers and drivers poorly because they were the only fast food there at the time. The last time I went there, on my way back to uni, tried getting fried rice and chicken. The lady put one very tiny fried rice in the pack. I said is that your serving portion, she shouted at me saying that's what they sell, what else. I tried to ignore and said she should add a quater chicken and pointed at the one I wanted through the showglass. She was reaching for something else. I said no, that's not what I want, see what I'm pointing at... she said no, she cannot give me that one! That's when I lost it and gave her a peace of my mind. Unto my own money fa! When all the cuts are the same price? You tell me u cannot give me that one... who are u saving it for? I told her to eat the food herself and gave the whole place a good washing down.

It was to my very great pleasure when I was returning home at the end of the semester to see that a very mega fast food plaza place opened just besides them and literally swept all the customers. Those ones knew how to treat customers and drivers and the drivers would only park there. They even had a tally which they sign and mark to show how many times you bring passengers in a month to give them a reward. That is after giving them better swallow with big meat and bottle water o... that Mr Biggs didn't survive 6months after that.

2cribz:
Who asked u all of these.

Na talk dey bring talk. Sit down and shut up if you have nothing to add.

Na Nigeria way of doing things

Generally, customer service is not a thing in Nigeria. On a normal day, the average Nigerian is rude. Now combine that with poor pay and a less than ideal work environment and you get less than efficient customer service.
From banks, restaurants, fuel stations.. just name it. We have a terrible customer relationship culture in Nigeria and that's a fact.